Certified evidence in insurance claims handling

Photos, videos and reports certified at the source: every claim file holds evidence that stays authentic and stands up to dispute.

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Damage that cannot be disputedClaim file closed on the spotFraud attempts surface early
Loss adjuster documenting vehicle damage with a smartphone during an insurance claim survey

A claim produces evidence at every step: damage photos, survey videos, statements, documents arriving from different channels. Most of it has no verified time and no proof of integrity. TrueScreen certifies each item at the source: the file becomes incontestable, and settlement can start right away.

SectorInsurance, claims and loss adjusting
FunctionClaims, settlement, anti-fraud, compliance
Key processNotification, investigation, survey, settlement
Certified contentDamage photos, videos, statements, documents, screenshots
OutputCertified documentation and reporting with legal value
AdoptionApp / Web / API / SDK

Needs

  • There is a lot of dataEvery claim brings photos, videos, statements and documents.
  • Capture is fragmentedPolicyholders, adjusters and repairers each use their own channel.
  • Evidence is easy to contestA file with no certain date and no verifiable integrity is easy to deny.
  • Settlement waitsRebuilding the file and chasing missing items costs days.
  • Audits expose youWithout structured evidence, every check becomes a risk.

Solution

TrueScreen fits into the claims process. Adjusters, surveyors and policyholders certify from wherever the loss is, on the App or the Web Portal.

  • Forensic capture at the source. Data is born certified, not sealed afterwards.
  • Immutable metadata. Date, time, GPS coordinates and a qualified timestamp.
  • One claim file. Everything lands on the same file, open to whoever handles the claim.
Claims team reviewing certified photos and documents attached to an insurance claim file

Tailored processes

Guided capture flows, shaped on how the claim is handled.

Content from the field

Photos, videos, audio and documents from the loss site, certified at the source.

Custom reporting

Survey reports generated on the company’s own template.

System integration

API and SDK for claims management systems, anti-fraud engines and archives.

Benefits

Certainty and legal value
  • Evidence with legal value. Admissible in court and in audits.
  • Fraud loses ground. Certified time and place expose what does not add up.
  • Full traceability. Every step of the claim stays verifiable over time.
Speed and efficiency
  • Claim file closed on site. The survey ends when the visit does, with no work left over.
  • Fewer requests for more documents. The file arrives complete the first time.
  • Compliance without extra workload. Documentation duties are covered as you work.

What gets certified

Smartphone photographing the damaged bodywork of a car for an insurance claim
EVIDENCE 01

Damage photos

Vehicles, property, goods and injuries.

Smartphone recording a video of water damaged rooms during a loss survey
EVIDENCE 02

Survey videos

Walkthroughs of the loss, on site.

Smartphone recording a voice statement at the site of an insurance loss
EVIDENCE 03

Voice notes

Statements dictated on the spot.

Smartphone capturing a repair estimate and a claim form as certified documents
EVIDENCE 04

Documents

Reports, estimates, invoices and screenshots, imported as they are.

Smartphone certifying an email exchange with the policyholder and its attachments
EVIDENCE 05

Email and messages

Exchanges with the policyholder, certified with their attachments.

Smartphone showing the geolocation of the loss site with date and time of capture
EVIDENCE 06

Loss location

Coordinates, date and time attached to every single capture.

Regulations

Claims handling sits in a heavily regulated area: Solvency II, at Article 82, requires insurers to ensure the accuracy and completeness of the data behind technical provisions, and national codes set the deadlines for survey and settlement. eIDAS, the GDPR and the NIS2 Directive point the same way: the content must be tied to a specific time and place, and that is what decides whether it stands up.

Insurance compliance desk with claim documentation and regulatory volumes

Frequently asked questions

How does TrueScreen certify evidence in a claim?
Photos, videos, statements and documents are captured on site through the app. Every file is certified with immutable metadata: date, time, GPS position and cryptographic hash, protected with a digital seal and a qualified timestamp. The result resists repudiation.
Is certified evidence admissible in court?
Yes. Certified content carries a digital seal and a qualified timestamp under the eIDAS Regulation, which give it legal value in every EU member state. It is admissible in court, in arbitration and in supervisory inspections.
Does it help against claims fraud?
Yes. Certified date, time and location make it verifiable whether the damage was documented where and when it was declared. Inconsistencies surface during investigation, before any payment is made.
Can policyholders send certified evidence themselves?
Yes. The capture flow can be opened to the policyholder through a link or the insurer’s own digital channel. Evidence arrives certified at the source and lands on the claim file, with no rework for the adjuster.
Does it integrate with claims management systems?
Yes, via API and SDK, with claims management platforms, CRM, document systems and anti-fraud engines. Certified reports export to PDF and JSON and attach to the claim file automatically.
How long does certifying a survey take?
Certification happens in real time during the survey, with no extra steps compared to taking ordinary photos. Metadata certification and sealing are automatic, and the structured report is ready as soon as the visit ends.

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