Certified evidence for quality, service and supply contracts
TrueScreen seals photos, videos, statements and documents at the moment of capture, with digital signature, location and certified timestamp. Quality, service and procurement teams work on records that hold in a dispute.
Where manufacturers apply certified evidence
Documented applications across defect management, field service, equipment rental and supply contracts.
Product defects and claims
Certified documentation of defects, warranty claims and quality complaints for manufacturers and retailers.
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Mystery shopping
Certified audit evidence for mystery shopping programmes, quality assessments and compliance checks.
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Field activities
Digital proof of execution and on-site presence for operational activities and services.
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Installation and maintenance
Certified evidence for technical installation, maintenance and repair interventions.
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Equipment rental
Certified documentation for delivery and return of rental equipment and industrial assets.
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Procurement and contracts
Certified evidence of works execution in public and private procurement contracts.
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Where a quality record breaks
Between a supplier, a customer and an insurer, the party with the weaker documentation pays for the defect.
The EUIPO and the OECD estimate that counterfeit goods accounted for 4.7 per cent of EU imports in 2021, around 117 billion dollars. Proving that a product is the one you actually made is now part of quality management.
EUIPO and OECD · source
The evidence is produced by the other party
A defect photograph arrives from a customer, a repairer or a distributor, through email or a messaging app, with no verifiable record of when and where it was taken.
An altered file looks exactly like an authentic one
Editing tools and generative models are ordinary equipment now. A damaged component, a serial number, a delivery condition: each can be modified without leaving a visible trace.
The dispute arrives at the end of the contract
Warranty claims, penalties and supplier disputes are settled months later, on documents. What counts is proof that this content existed, in that place, at that time, and has not changed since.
Bring proof into quality and service processes
We work with manufacturers, service networks and procurement teams to certify evidence where it is created: on the line, on site, at delivery.
