Certify the vehicle condition at every rental car return
When the customer brings the car back, document its exact condition and compare it with the record certified at pickup. Certified proof that isolates new damage from pre-existing and settles return disputes.
The return record that settles disputes
Return is the stage most exposed to disputes: complaints arrive days later, once the customer is gone. A documented return, compared with the condition certified at pickup, turns the moment into objective evidence and isolates what is genuinely new.
Where charges happen
Fuel and mileage drive most extra charges. Photographing the dashboard and the vehicle at return closes both items with proof.
New vs pre-existing
Without a return record it is impossible to tell new damage from what was already there. A certified comparison isolates it.
Incontestable photos
An ordinary phone photo can be edited or questioned. Certified capture carries time, place and integrity that cannot be contested.
Why certified capture matters
Digital evidence must be collected without alteration, carry trustworthy time and origin, and keep a chain of custody. TrueScreen delivers this at the source: an official seal and timestamp with legal value, and time and GPS on every file. Unlike ordinary phone photos, it cannot be edited or contested.
How certification works
Every acquisition follows the same forensic path, from capture to preservation, so the return record cannot be contested whenever it is needed.
Forensic acquisition
Capture preserves authenticity at the source, with no alteration by AI, people or software.
Verification
The acquired information is verified before it is sealed.
Certification
An official digital seal and timestamp are applied, internationally recognized and legally incontestable.
Preservation
Certified evidence is kept on secure systems, ready for the file.
What you capture at return
The TrueFlow guides the customer or the desk operator through each acquisition while standing next to the car. Four guided steps, each certified at the source, ready to compare with pickup.
Walkaround video
Film a slow continuous loop of all sides, roof, wheels and windshield.
Perimeter photos
Capture the same set as at pickup, for a one to one comparison.
AI damage analysis
Photograph the main panels and let the AI catalogue current damage.
Dashboard photo
Frame the dashboard with odometer, fuel gauge and warning lights.
Evidence you can rely on
Every file leaves the return as certified evidence, ready to compare against the pickup record and to attach to a claim if a dispute arises.
- Immutable at the source. Captured and sealed so it cannot be altered afterwards.
- Time and place. Each file carries a trustworthy timestamp and GPS location.
- Legal value. An official seal recognized internationally, hard to contest.
- Direct comparison. Set against the pickup record to isolate new damage.
- Both sides protected. Shared, documented condition that defends renter and customer alike.
Platforms and integration
The TrueFlow is available on the TrueScreen App and Web Portal, so the customer or the desk operator can complete it on the spot.
- TrueScreen App. Guided capture on iOS and Android, for the customer or the operator on site.
- Web Portal. Run the same flow from any browser, with no app to install, for desk operators.
- API and SDK. Integrate the flow into rental and fleet management systems.
About TrueScreen
TrueScreen is the Data Authenticity Platform that enables businesses and professionals to guarantee the authenticity and reliability of digital information, making critical processes faster, fraud-proof, and compliant with regulations. Through forensic-grade data capture, verification, and certification, combined with end-to-end provenance, TrueScreen guarantees the authenticity, traceability, and legal validity of digital information throughout its entire lifecycle.
Document the return with certified proof
Create the return record in minutes, with legal value.
