Certified live video surveys: guided inspections with legal validity

With TrueScreen every remote video survey becomes certified evidence: verified timestamp, operator identity and guaranteed integrity on every session.

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Remote surveys are replacing on-site visits across insurance, construction, energy and industrial maintenance. Experts guide field operators through video calls, assessing damage, verifying compliance or supervising works without travelling. The problem is that these video sessions carry no legal guarantee: recordings can be easily manipulated, lack verified timestamps and geolocation, and are not admissible as evidence under the eIDAS Regulation or ISO/IEC 27037 standards. With TrueScreen the video survey is certified at the moment of acquisition, turning every session into documentation with full evidentiary value, compliant with the eIDAS Regulation and internationally recognised digital forensic standards.

40-50%

Travel cost reduction with remote inspections

(Apizee/Bureau Veritas)

+257%

Deepfake incident growth in 2024

(Keepnet Labs)

24.5%

Human detection rate for deepfake video

(Swiss Re)

Industry

Cross-industry (insurance, construction, energy, industrial maintenance, infrastructure)

Business function

Surveys, Inspections, Quality Assurance, Claims, Maintenance, HSE

Key process

Remote video surveys, guided inspections, virtual site visits, work supervision

Certified content

Screen recording, video, photos, screenshots, technical documents

Output

Certified documentation and reporting with legal validity

Adoption mode

App / Web / API / SDK

Needs and challenges

  • Video call recordings without verified timestamps, easily challenged in court

  • No verifiable metadata on operator identity or geographic position

  • Screenshots and photos captured during calls with no integrity guarantee

  • Inability to prove that the remote survey matches what was declared

  • Time and costs amplified by the need to repeat inspections on site

processo

Solution

650 caratteri

What gets certified

Video survey screen recording

100 caratteri

Video and photos guided by the expert

100 caratteri

Critical moment screenshots

100 caratteri

Shared technical documents

100 caratteri

Expected benefits

  • Remote video surveys with full evidentiary value, no physical site visit needed

  • Disputes over inspection authenticity eliminated with certified evidence

  • Claims and survey processing times reduced by eliminating unnecessary travel

  • Demonstrable compliance with eIDAS Regulation and ISO/IEC 27037 standards

  • Uniform documentation quality across internal, external experts and field operators

Business function TrueScreen benefit
Surveys and Inspections Remote survey files with full legal validity, eliminating the need to repeat physical site visits
Claims and Settlements Accelerated processing with certified evidence that reduces disputes and settlement times
Quality Assurance Remote compliance checks documented immutably, traceable for audits and certifications
Maintenance and Field Service Certified supervision of guided technical interventions, with documented responsibilities at every step
HSE and Compliance Remote safety inspections compliant with regulatory requirements, with verifiable chain of custody

Partners

Companies and professionals integrating TrueScreen into their remote video surveys: insurance companies, survey firms, construction companies, facility management providers, energy operators, industrial maintenance firms, certification and inspection bodies.

Integrations

  • Video conferencing and collaboration platforms to certify survey sessions conducted on existing tools
  • Claims management systems to automatically link certified evidence to the policy file
  • Field service management platforms to document guided interventions with native certification
  • Enterprise DMS/ECM for long-term archiving and document governance of survey files
  • BIM and construction management systems to link certified inspections to project records

Related use cases

FAQ: certified live video surveys with legal validity

1) Does screen recording during a video call have legal validity?
With TrueScreen the screen recording receives a digital signature, qualified timestamp and immutable metadata compliant with the eIDAS Regulation. The content becomes enforceable evidence under ISO/IEC 27037 digital forensic standards without the need for further verification.
2) Does the certification work with any video call platform?
TrueScreen certifies what appears on the device screen, regardless of the video conferencing platform used. Certification occurs at the content acquisition level, not at the individual application level.
3) How is the operator’s actual location guaranteed?
Every certified content includes GPS geolocation acquired at the moment of capture. The data is immutable and verifiable by third parties, confirming the operator’s physical presence at the inspection location.
4) Does the certified video survey replace a physical site visit?
From an evidentiary standpoint, certified documentation has full legal validity. Whether the video survey replaces a physical visit depends on internal policies and sector-specific regulations applicable to the case.
5) How long does certification take compared to a normal recording?
Certification occurs in real time during the survey session. There are no additional steps for the operator: start the certified recording and proceed normally with the video call guided by the expert.
6) Is certified data accessible even after years?
The qualified timestamp guarantees validity for at least 20 years under eIDAS Regulation. Evidence remains verifiable and enforceable for the entire duration provided by the regulation, with the option to renew temporal validation.

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