Certified installation and maintenance: digital evidence for technical interventions

Certification of every installation and maintenance intervention with immutable digital evidence, compliant with regulations and ready for disputes, warranties and inspections.

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Companies that install and maintain products, systems and machinery operate in a context where intervention documentation is fragmented, subject to disputes and often insufficient to support warranty claims or pass regulatory inspections.

The eIDAS Regulation requires legally valid electronic signatures and timestamps, while industry standards mandate documented evidence of maintenance activities and periodic verifications. TrueScreen certifies every phase of the technical intervention with immutable metadata, digital signature and full legal validity compliant with the eIDAS Regulation.

Sector

Installation, industrial maintenance, technical systems, utilities

Business function

Technical service, Maintenance, After-sales support, Quality assurance, Legal department

Key process

Certification of installation, ordinary and extraordinary maintenance, testing, periodic inspections, warranty management

Certified content

Photos, videos, operational checklists, intervention reports, conformity declarations, testing records, technical documents

Output

Certified documentation and reporting with legal validity

Adoption mode

App / Web / API / SDK

Needs

  • Intervention reports filled manually, error-prone and lacking enforceable timestamps

  • Photos and videos captured on personal devices without certified metadata

  • Disputes over intervention quality or completeness without verifiable evidence

  • Regulatory documentation requirements difficult to meet with traditional tools

  • Excessive time to consolidate technical documentation and generate structured reports

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Solution

TrueScreen integrates into installation and maintenance workflows, enabling field technicians to certify every phase of the intervention directly from the work site. Photos of initial and final conditions, operation videos, completed checklists and technical reports automatically receive immutable metadata: timestamp, geolocation, cryptographic hash and digital signature compliant with the eIDAS Regulation.

In case of disputes over intervention quality or warranty validity, the certified documentation constitutes fully legally valid evidence, admissible in court and in regulatory inspections required by applicable legislation.

What gets certified

Initial and final conditions

Pre and post intervention photos and videos of the system or product with geolocation

Operations and testing

Videos of operational phases, certified checklists and testing records

Reports and conformity

Technical reports and conformity declarations completed on-site with certified timestamps

Periodic inspections

Documentation of conditions observed and measurements taken during inspections

Expected benefits

  • Interventions documented with certified evidence and timestamps, admissible anywhere

  • Fewer disputes over quality and completeness of activities performed

  • Regulatory compliance without additional operational burden

  • Elimination of paper reports and retyping with structured digital documentation

  • Warranty management supported by immutable and traceable evidence

Partners

Installation and maintenance companies, manufacturers with technical assistance networks, facility management firms, inspection and certification bodies, engineering and design firms, equipment and industrial component distributors can integrate TrueScreen into their operational workflows.

Integrations

TrueScreen integrates with field service management platforms, ERP, project management systems, CMMS and document archives. Certified reports are exportable in PDF and JSON format, compatible with major archiving systems and maintenance management platforms.

FAQ: certified installation and maintenance with digital evidence

1) How does TrueScreen certify technical interventions?
Technicians use the TrueScreen app to capture photos, videos and documents during every phase of the intervention. Each piece of content automatically receives immutable metadata, timestamp, geolocation, cryptographic hash and digital signature, creating a verifiable authenticity record.
2) What legal value does certified intervention documentation have?
Documentation certified by TrueScreen has full legal validity under the eIDAS Regulation. It is admissible in judicial and administrative proceedings, and can be used for conformity declarations, disputes, warranty claims and regulatory inspections.
3) Can operational checklists and intervention reports be certified?
Yes. TrueScreen enables certification of checklists completed on-site, technical reports and conformity declarations with certified timestamps, digital signature and immutable metadata, ensuring document integrity and compilation traceability.
4) How does TrueScreen help with regulatory compliance?
TrueScreen certification supports compliance with documentation obligations required by applicable regulations for installations, maintenance activities and safety, producing certified evidence with probative value.
5) How is certified intervention documentation organized?
Certified content is organized by project, client and intervention type. The system generates structured reports exportable in PDF, accessible in real time to technical managers, clients and legal departments.
6) Is certified documentation useful for product warranties?
Yes. Evidence certified with TrueScreen documents with certified timestamps the product condition at installation and every subsequent maintenance intervention, providing immutable and admissible evidence for warranty claim management.

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