Product Defect and Claims Certification
Reduce handling time, protect your company from disputes, and make every claim verifiable with legally valid certified data.
In manufacturing, retail, automotive and medical device industries, claims management requires rapid evidence collection, decision traceability, and the ability to prove what happened, when and by whom. Without integral, authentic and unalterable evidence, the risks of litigation, audit non-compliance and escalation costs grow.
EU Directive 2024/2853 on product liability, effective from December 2026, introduces stricter evidence disclosure requirements and presumptions against manufacturers in case of insufficient proof. TrueScreen enables systematic certification of every piece of claim evidence — from initial collection to case closure — ensuring authenticity, integrity and immutability of content, full compliance with ISO 9001 and the new European regulations, and a structured document management process that shortens resolution time and reduces errors.
Industry
Manufacturing, Retail, E-commerce, Automotive, Medical Devices
Business function
Quality, Customer Care, Compliance, After-sales, Legal
Key process
Claims management, non-conformance handling, defect analysis and corrective actions
Certified content
Claim evidence, traceability of assessments and decisions, investigation and resolution records
Output
Documentation and reporting certified with legal value
Adoption model
App / Web / API / SDK
Challenges
Solution
TrueScreen enables certification of the entire claim lifecycle. Every piece of evidence collected in the field or submitted by the customer, photos of the defect, purchase documents, written communications, is certified at the moment it is generated, with guarantees of authenticity, integrity and immutability compliant with eIDAS.
The certified file accompanies every phase: from case opening to Quality team assessment, from technical investigation to resolution, through to structured archiving for audit and continuous improvement. The result is faster dispute resolution, lower costs and a complete evidentiary base for every claim.
What gets certified
Photos and videos of the defect, product, packaging and identification labels
Visual evidence of the defect collected in the field or submitted by the customer, certified upon receipt.
Purchase documents, delivery notes, order confirmations and technical documentation
Commercial and technical documentation related to the claim, available in the certified case file.
Communications and statements from the customer, retailer or field technician
Conversations, written notes and declarations certified to guarantee their authenticity and immutability.
Product data, batch, serial numbers, inspection reports and corrective actions
Product identifiers, assessment outcomes, test results and case closure with certified timestamps.
Partners
System integrators and digital transformation partners active in Quality and After-sales processes, CRM and ticketing platform vendors, customer care solution providers, QMS, PLM and ERP vendors, field service and technical assistance partners.
Integrations
Integration with CRM and ticketing platforms for case opening and updates, with QMS for non-conformance management and corrective actions, with ERP and PLM for product and batch data, with field service systems for evidence collection and inspection reports, with document archives and governance systems for long-term retention and retrieval of legally valid certified data.
FAQ: product defect and claims certification
1) What is claims certification with TrueScreen?
2) What content can I certify in a claim file?
3) Is TrueScreen compliant with ISO 9001 requirements for claims management?
4) Is certified evidence valid under the EU Product Liability Directive?
5) Can I integrate TrueScreen with my CRM or QMS?
6) How does TrueScreen speed up non-conformance management?
Request a free demo
Talk to our experts and discover TrueScreen for product defect and claims certification.