Frequently Asked Questions
Everything you need to know about TrueScreen’s data authenticity platform: technology, integrations, legal compliance, and more.
General
Core questions about what TrueScreen is, how it works, and the problem it solves.
TrueScreen is a data authenticity platform that protects, verifies, and certifies digital data at the point of capture. It ensures that photos, videos, documents, screenshots, audio recordings, and other digital assets are authentic, unaltered, and legally admissible. The platform collects forensic metadata including GPS coordinates, timestamps, device information, and network data to establish end-to-end provenance.
In a world where digital content can be easily manipulated, every piece of data is potentially unreliable unless proven authentic. TrueScreen addresses this by guaranteeing authenticity at the source rather than trying to detect fakes after the fact. Organizations can trust certified data immediately, without needing to verify whether it has been altered.
TrueScreen does not detect deepfakes or manipulated content. Instead, it guarantees the authenticity of data from the moment of capture. Detection-based approaches become less reliable as AI-generated content improves. TrueScreen takes a structural approach: data certified at the source is immediately trustworthy, making the question of whether something is fake irrelevant.
TrueScreen certifies photos, videos, audio recordings, screenshots, documents, files, geolocations, chat conversations, and web browsing sessions. Each type of data is captured or uploaded through the platform and immediately protected with forensic metadata, integrity verification, and a legally valid certification report.
TrueScreen is used by professionals and organizations across industries including insurance, real estate and construction, legal, logistics, healthcare, environmental compliance, media, defense, and public administration. Any entity that relies on authentic digital evidence for decision-making, compliance, or legal proceedings can benefit from the platform.
Yes. TrueScreen operates globally and complies with international standards including eIDAS for electronic identification, ISO/IEC 27001 for information security, and ISO/IEC 27037 for digital evidence handling. The platform is accessible from any country through the mobile app, web portal, and API integrations.
Data authenticity means that a digital asset is proven to be genuine, unmodified, and traceable to its original source. TrueScreen establishes authenticity by collecting forensic metadata at the point of capture, applying cryptographic integrity checks, and generating a certification report that documents the entire chain of custody.
While TrueScreen includes timestamping and notarization capabilities, it goes significantly further. It captures forensic-grade metadata at the moment of acquisition, verifies data integrity through cryptographic hashing, supports the C2PA content provenance standard, and generates comprehensive certification reports with full chain-of-custody documentation.
Technology and Security
How TrueScreen’s certification technology works, including security architecture and standards compliance.
When data is captured or uploaded, TrueScreen immediately collects forensic metadata including device identifiers, GPS coordinates, network information, and precise timestamps. The data is then hashed using cryptographic algorithms to create a unique digital fingerprint. This fingerprint, along with all metadata, is sealed into a certification report that proves the data’s authenticity and integrity.
Forensic-grade verification refers to the collection and preservation of digital evidence following standards recognized in legal and judicial contexts. TrueScreen captures device information, operating system details, network data, geolocation coordinates, and timestamps using methods aligned with ISO/IEC 27037, ensuring that certified data meets evidentiary requirements.
Yes. TrueScreen uses blockchain timestamping to create an immutable, independently verifiable record of when data was certified. The cryptographic hash of each certification is recorded on the blockchain, providing a tamper-proof anchor that can be verified by any third party without relying solely on TrueScreen’s infrastructure.
C2PA (Coalition for Content Provenance and Authenticity) is an open standard for tracking the origin and history of digital content. TrueScreen supports C2PA by embedding provenance metadata directly into certified files, enabling any C2PA-compatible viewer or platform to verify the content’s authenticity and trace its complete history.
Yes. TrueScreen holds ISO/IEC 27001 certification for its information security management system. This internationally recognized standard ensures that TrueScreen follows rigorous security practices for data protection, risk management, access control, and continuous improvement of security measures.
All data transmitted through TrueScreen is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256. The platform operates on secure cloud infrastructure with redundant storage, regular backups, and strict access controls. Data residency options are available for organizations with specific regulatory requirements.
No. Each certified file is protected by a cryptographic hash that acts as a unique digital fingerprint. Any modification to the file, no matter how small, changes the hash and immediately invalidates the certification. The blockchain timestamp provides an additional independent verification layer that cannot be altered.
TrueScreen collects device model and manufacturer, operating system version, unique device identifiers, GPS coordinates with accuracy radius, network type and carrier information, precise UTC timestamp, camera and sensor data when applicable, and application version. All metadata is included in the certification report.
How To Certify
Step-by-step guidance on certifying different types of digital content with TrueScreen.
Open the TrueScreen app and select the photo capture mode. Frame your subject and tap the shutter button. The app automatically records GPS coordinates, device details, timestamp, and sensor data at the exact moment of capture. Once taken, the photo is uploaded to TrueScreen’s secure infrastructure, where it is hashed, timestamped, and sealed into a certification report that proves its authenticity and origin.
Select the video recording mode in the TrueScreen app and start filming. The platform captures forensic metadata continuously throughout the recording, including location, device identifiers, and precise timing. When you stop recording, the video file is processed, integrity-verified through cryptographic hashing, and packaged into a certified report with full chain-of-custody documentation.
Use the TrueScreen app’s screen capture function to take a certified screenshot. The system records the device state, active application, network connection, and timestamp at the moment of capture. The screenshot is then sealed with a cryptographic hash and blockchain timestamp, producing a legally valid certification that proves the content existed on your screen at that exact time.
Upload any document or file through the TrueScreen app or web platform. The system calculates a unique cryptographic hash of the file, records metadata including upload timestamp and device information, and generates a certification report. You can also use the mobile app’s document scanner mode to capture physical documents with certified photo quality and automatic edge detection.
Open the TrueScreen app and select the audio recording mode. Press record to start capturing. The platform logs device information, GPS position, network details, and precise timestamps throughout the session. When you stop, the audio file is hashed, timestamped on the blockchain, and packaged into an authenticated certification report ready for legal or compliance use.
Launch TrueScreen’s forensic browser from the app. Enter the URL you want to document and browse normally. The system records a certified video of your entire session, captures screenshots of each page visited, logs navigation events and timestamps, and preserves the full HTML content. The result is a comprehensive certified web archive that proves what content was online at that specific moment.
Mobile App
Using the TrueScreen mobile application for capturing and certifying data on the go.
The TrueScreen app is available for iOS (iPhone and iPad) and Android devices. It can be downloaded from the Apple App Store and Google Play Store. The app requires a recent operating system version to ensure access to the device sensors and security features needed for forensic-grade data capture.
The mobile app allows you to capture and certify photos, videos, audio recordings, screenshots, documents, geolocations, and chat conversations. Each capture type is optimized for its specific use case, with the app automatically collecting all relevant forensic metadata during the acquisition process.
Open the TrueScreen app, select the photo capture mode, and take the picture. The app automatically collects GPS coordinates, device information, timestamps, and sensor data at the moment of capture. The photo is immediately processed, certified, and a verification report is generated that documents the authenticity and provenance of the image.
Yes. TrueScreen allows you to upload and certify existing files from your device. However, the certification report will reflect that the file was uploaded rather than captured natively through the app. The platform still verifies file integrity and applies timestamping, but certain forensic metadata like original capture location may not be available.
The TrueScreen app requires an internet connection to complete the certification process, as data must be transmitted to the secure server infrastructure for processing, hashing, and blockchain timestamping. However, some data capture functions may queue locally and sync when connectivity is restored.
Yes. The TrueScreen mobile app supports multiple languages including English, Italian, and additional languages based on market availability. The interface is designed to be intuitive regardless of language, with clear visual indicators for each step of the certification process.
Enterprise accounts support multiple users, each with their own credentials and permissions. An administrator can manage user access, assign roles, and monitor certification activity through the web dashboard. Each user’s certifications are attributed to their individual profile for accountability and audit purposes.
Web Platform and Dashboard
Enterprise features for managing certified data, teams, and workflows through the web interface.
The TrueScreen web platform is a browser-based interface for managing certified data, users, and organizational workflows. It provides a centralized dashboard where administrators can view all certifications, manage team members, configure permissions, generate reports, and integrate with existing business systems.
The dashboard includes certification history with search and filtering, user and team management, role-based access controls, data export and reporting tools, API key management, usage analytics, and document organization capabilities. Enterprise customers also have access to custom workflow configuration and advanced audit logging.
Yes. The web platform allows you to organize certifications into projects, folders, or custom categories. This makes it easy to manage large volumes of certified data, associate certifications with specific cases or assignments, and retrieve relevant records quickly during audits or legal proceedings.
Administrators can invite team members via email, assign roles with specific permission levels, and organize users into groups or departments. The platform supports role-based access control, allowing you to define who can create certifications, view data, manage users, or access administrative functions.
Yes. All certification reports can be downloaded as PDF documents containing the certified file, forensic metadata, blockchain verification details, and chain-of-custody information. Data can also be exported in JSON format for integration with document management systems, case management tools, or other enterprise applications.
Yes. TrueScreen offers a forensic browser that creates certified records of web browsing sessions. When activated, the system continuously records a certified video of the browsing session along with all navigation metadata. This is particularly useful for documenting online content, social media posts, or web-based evidence.
API and Integrations
Connecting TrueScreen with existing systems through APIs, webhooks, and custom workflows.
Yes. TrueScreen provides a comprehensive REST API that allows developers to integrate certification capabilities directly into existing applications, platforms, and workflows. The API supports all certification types, user management, report retrieval, and webhook notifications for real-time event processing.
TrueFlow is TrueScreen’s custom workflow builder for enterprises. It allows organizations to design automated certification pipelines tailored to their specific business processes. TrueFlow can trigger certifications based on events, route certified data to designated systems, and enforce compliance rules throughout the workflow.
TrueScreen integrates with document management systems, case management platforms, CRM tools, cloud storage services, ERP systems, and custom enterprise applications. The REST API and webhook system provide flexibility to connect with virtually any platform that supports standard HTTP communication.
Webhooks allow your systems to receive real-time notifications when certification events occur. You configure an endpoint URL, and TrueScreen sends an HTTP POST request with event details whenever a certification is completed, a report is generated, or other specified events take place. This enables automated downstream processing.
Yes. TrueScreen offers a fully white-label technology designed for partners, system integrators, and resellers. The solution can be branded with your organization’s identity, allowing you to offer data authenticity services under your own brand while leveraging TrueScreen’s certification infrastructure.
The TrueScreen API uses token-based authentication with API keys. Each API key is associated with specific permissions and can be managed through the web dashboard. All API communication is encrypted via TLS, and rate limiting is applied to ensure platform stability and security.
Digital Signature
Electronically signing documents and contracts with legal validity through TrueScreen.
Yes. TrueScreen includes a digital signature feature that allows users to sign documents and contracts electronically with legal validity. The signature process captures the signer’s identity, timestamp, and device information, creating a comprehensive audit trail that supports the legal enforceability of the signed document.
TrueScreen supports digital signatures on PDF documents, contracts, agreements, reports, forms, and other standard document formats. The signed document retains its original content while the signature, timestamp, and verification metadata are embedded or attached as part of the certification package.
Yes. TrueScreen’s digital signature complies with eIDAS regulation for electronic signatures and is recognized in legal contexts across the European Union and internationally. The signature is backed by cryptographic verification, timestamping, and a complete audit trail that documents the signing process.
Yes. TrueScreen supports multi-party signing workflows where multiple signers can be invited to sign the same document in a defined sequence or simultaneously. Each signer’s identity and signature are independently verified and recorded, creating a complete multi-party audit trail.
Signer identity is verified through the TrueScreen account credentials, device information, and optionally through additional verification methods such as OTP (one-time password) via SMS or email. The verification method and identity data are recorded in the certification report as part of the signing audit trail.
Email Certification
Certifying email communications with guaranteed delivery proof, content integrity, and legal value.
TrueScreen’s email certification service that provides legal proof of email delivery, content, and receipt. When you send an email through email certification, the system certifies the exact content sent, the delivery timestamp, and the recipient information, generating a verification report with full evidentiary value.
Unlike standard email, TrueScreen’s email certification creates a legally valid certification of the entire communication: the message content, attachments, sender and recipient details, and precise timestamps for sending and delivery. This certification serves as admissible evidence that a specific message with specific content was delivered at a specific time.
A certified email carries legal and probative value because it provides a certified, tamper-proof record of the communication. The certification report documents the email content, delivery status, and timestamps with cryptographic integrity verification and blockchain anchoring, making it admissible as evidence in legal proceedings.
Yes. Email certification covers the complete email including all attachments. Each attachment is individually hashed and included in the certification report, ensuring that the exact files sent can be verified against the certified record. This provides proof of what was communicated and what documents were transmitted.
Legal and Compliance
Legal validity of certified data, regulatory compliance, and admissibility in judicial proceedings.
Yes. TrueScreen certifications are designed to meet evidentiary standards for judicial proceedings. The certification report documents the complete chain of custody, forensic metadata, integrity verification, and timestamping in accordance with ISO/IEC 27037 standards for digital evidence handling. Courts in multiple jurisdictions have accepted TrueScreen-certified evidence.
TrueScreen’s electronic signatures and timestamping services comply with the eIDAS regulation (EU 910/2014), which establishes a legal framework for electronic identification and trust services across the European Union. This ensures that TrueScreen certifications have legal recognition in all EU member states.
Yes. TrueScreen processes personal data in accordance with the General Data Protection Regulation. The platform implements data minimization principles, provides data processing agreements for enterprise customers, supports data subject rights, and maintains transparent data processing practices as documented in its privacy policy.
TrueScreen follows ISO/IEC 27001 for information security management, ISO/IEC 27037 for digital evidence identification and preservation, eIDAS for electronic trust services, C2PA for content provenance, and the Budapest Convention principles for electronic evidence. These standards ensure global interoperability and legal acceptance.
Yes. Each certification includes a unique verification code and blockchain anchor that can be independently verified without relying on TrueScreen’s systems. Third parties can confirm the authenticity and timestamp of any certification by checking the blockchain record and validating the cryptographic hash against the certified data.
Certification data is stored securely for the duration specified in the customer’s service agreement. Enterprise customers can configure retention periods based on their regulatory and business requirements. Blockchain timestamps remain permanently verifiable on the public ledger regardless of data retention settings.
Yes. Every certification includes a complete chain-of-custody record that documents who captured or uploaded the data, when it was acquired, what device was used, where the capture took place, how the data was transmitted and stored, and all subsequent access or export events. This chain is essential for legal admissibility.
Industries and Use Cases
How different sectors use TrueScreen to protect critical workflows and ensure data reliability.
Insurance companies use TrueScreen to certify claim documentation including damage photos, videos, and inspection reports. Certified evidence prevents fraudulent claims by establishing the authenticity, location, and timing of documented damage. Adjusters can capture certified evidence on-site using the mobile app, streamlining the claims process.
Real estate and construction professionals use TrueScreen to certify property inspections, construction progress reports, site conditions, and contractual documentation. Certified photos and videos provide verifiable proof of conditions at specific dates, protecting against disputes about property state, work completion, or damage liability.
Legal professionals use TrueScreen to certify digital evidence including screenshots, online content, communications, documents, and multimedia files. Certified data meets evidentiary standards for court proceedings, arbitration, and regulatory investigations. The forensic browser feature is particularly valuable for preserving web-based evidence.
Yes. Environmental agencies and compliance officers use TrueScreen to certify field monitoring data, site inspection photos, sampling documentation, and regulatory reports. Certified evidence provides tamper-proof records that demonstrate compliance with environmental regulations and can withstand regulatory audits.
Healthcare organizations use TrueScreen to certify medical images, patient documentation, clinical trial evidence, and facility inspection records. Certified data ensures the integrity of medical records, supports regulatory compliance, and provides admissible evidence for malpractice or liability investigations.
Pricing and Plans
Available plans, enterprise options, and how to get started with TrueScreen.
TrueScreen offers plans for individual professionals, small teams, and enterprise organizations. Each plan includes a specific allocation of certifications per month, access to the mobile app and web platform, and certification reports. Enterprise plans include additional features such as API access, custom workflows, dedicated support, and white-label options.
TrueScreen offers demo sessions and trial periods for organizations evaluating the platform. You can request a demo through the website to see the platform in action and discuss your specific requirements with the TrueScreen team. Trial terms vary based on the plan and use case.
Enterprise pricing is customized based on the number of users, certification volume, required features, integration complexity, and support level. The TrueScreen team works with each organization to design a plan that matches their specific operational needs and budget. Contact the sales team for a tailored proposal.
Yes. You can upgrade, downgrade, or modify your TrueScreen plan at any time by contacting the support team or through the web dashboard. Plan changes take effect based on the billing cycle, and any unused certifications may be subject to the terms of your specific agreement.
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