TrueScreen General Terms of Service

Version 1.0, effective from 30 September 2026. The Italian version prevails over any translation.

1.1. The service is provided by TrueScreen Srl, registered office at Via della Zecca 1, 40121 Bologna, Italy, VAT number and tax code IT03920081209, registered with the Bologna Companies Register (“TrueScreen”, “we”, “us”). Contacts: customersupport@truescreen.app for support, contractual notices and reports; customersupport@truescreen.app for data protection.

1.2. These general terms (the “Terms”) govern the use of all TrueScreen services, whatever the channel used to access them:

• the TrueScreen mobile and desktop apps (iOS, iPadOS, Android, macOS) and the apps TrueScreen builds under a partner’s brand;
• Portal, at portal.truescreen.io;
• Forensic Browser;
• the browser extension (Chrome, Edge);
• the APIs, SDKs and MCP server;
• guided collection (TrueFlow), email and online meeting certification, AI-based analysis, case management, archive and sharing, electronic signature;

(together, the “Service”).

1.3. The contract with TrueScreen consists of the following, in order of precedence:

a) any proposal, order or contract signed with TrueScreen (the “Order”), for Enterprise customers and anyone who has agreed one;

b) any feature-specific terms, when they exist and are referenced at activation;

c) these Terms;

d) for Business Customers, the Data Processing Agreement (DPA), which prevails over everything else on data protection matters.

The privacy notice explains how we process personal data. It is not a contract and does not require acceptance.

1.4. Anyone who downloads the apps from the App Store also accepts the Apple Addendum at the end of these Terms.

• User: the individual who registers for and uses the Service.
• Consumer: a User acting for purposes outside any trade, business, craft or profession they may carry on.
• Business Customer: anyone using the Service in the course of their professional or business activity, including professionals, companies, organisations and public administrations, and the Users acting on their behalf.
• Customer: the Consumer or Business Customer who has entered into the contract with TrueScreen.
• Workspace: the working area within the Service that holds certifications, credits, users and settings. It can be personal or company-owned.
• Owner and Admin: the Users who manage a company Workspace on behalf of the Business Customer.
• Content: the files, data and information the User captures, uploads or generates with the Service (photos, videos, audio, screen recordings, web pages, emails, meetings, documents, location and technical data).
• Certification: the outcome of the process by which the Service captures Content with a forensic methodology, computes its fingerprint, applies an electronic seal and a timestamp, and produces the related report (the “Report”).
• Credits: the prepaid units used to pay for Certifications and other pay-per-use features.
• Third-Party Data Subjects: people other than the User whose data appears in the Content or is collected through the Service (for example someone filling in a TrueFlow, a signer, a participant in a certified meeting, a person shown in a photo or on a web page).

3.1. The contract is formed when the User completes registration and accepts these Terms or, for Enterprise customers, when the Order is signed. TrueScreen keeps a record of the version accepted, the date and the account that accepted it.

3.2. Users must be at least 14 years old. Users aged between 14 and 18 may use the free features; buying Credits or subscriptions requires the authorisation of a parent or person with parental responsibility, who is responsible for the purchases. Only adult Users may act as Business Customers, be Owner or Admin of a company Workspace, or use the APIs.

3.3. Anyone who registers or accepts on behalf of an organisation represents that they are authorised to bind it. In that case the Customer is the organisation.

3.4. At registration and at purchase the User states whether they act as a Consumer or as a Business Customer. A User who provides a VAT number or buys a Business or Enterprise plan is treated as a Business Customer.

4.1. The User provides true and up-to-date information and keeps their credentials, second-factor codes and API keys safe. Anything done with their credentials is presumed to be done by them until they report unauthorised use to us.

4.2. In company Workspaces the Owner and Admins decide who joins, with which role and which permissions. Certifications, Content and Credits in a company Workspace belong to the Business Customer, including when a User leaves the organisation or is removed.

4.3. API keys and MCP connections are specific to a Workspace, must not be shared outside the organisation, and can be revoked at any time by the Owner, the Admins, or by TrueScreen in case of anomalous use.

5.1. What a Certification attests. A Certification attests that the Content was captured with TrueScreen’s forensic methodology, at a given time and in a given technical context, and that it has not been modified since. Integrity can be verified through the Content fingerprint, the electronic seal and the timestamp.

5.2. What a Certification does not attest. A Certification does not attest:

a) that what was filmed or captured is true, complete or representative of reality (for example that a web page shows the same information to everyone, or that a scene was not staged);

b) the identity of the people shown in the Content or of the person who performed the capture, except where the feature used includes explicit identification;

c) that the Content is lawful or that the User had the right to capture it.

5.3. Evidentiary value. TrueScreen designs the Service so that Certifications can be used as evidence, including in court. The evidentiary value of each Certification is, however, assessed case by case by the court or the other party, and also depends on how the User captured, stored and produced the Content. TrueScreen does not guarantee the outcome of any proceedings.

5.4. Third-party providers. The electronic seal and the timestamp are issued by third-party trust service providers selected by TrueScreen. TrueScreen is not a trust service provider. TrueScreen may change provider while maintaining the same level of service.

5.5. AI-based analysis. The analysis features (for example detection of generated or manipulated content, data extraction, summaries) produce probabilistic results that may be wrong. They are a support tool: decisions based on them remain the Customer’s, who must review them with human oversight.

5.6. Availability. TrueScreen makes every effort to keep the Service continuously available but does not guarantee that it will be free of interruptions or errors. Planned maintenance is announced, where possible, at status.truescreen.io. Guaranteed service levels (SLAs) apply only where set out in an Order.

5.7. Changes to the Service. TrueScreen may update, modify or withdraw features. If an essential feature of an ongoing subscription is withdrawn, the Customer may cancel with immediate effect and receive a refund of the unused part of the fee. Features labelled “beta” or “preview” are provided as they are and may change or be discontinued without notice.

5.8. Retention. Certifications and Content remain available in the Workspace for as long as the account exists and are deleted 90 days after it is closed, as set out in clause 12.6. Legally compliant long-term preservation, where offered, is a separate service governed by the Order.

5.9. Public verification. Anyone who receives a Report can verify its integrity with TrueScreen’s public tools. Verification shows only the information needed to check the Certification.

6.1. The User uses the Service in compliance with the law, these Terms and the rights of others.

6.2. Fraudulent or deceptive use. Using the Service or Reports to deceive is prohibited, in particular:

a) capturing staged or altered scenes, screens, pages or documents in order to pass them off as authentic;

b) tampering with the device, operating system, network, location or time to alter the context of the capture;

c) presenting a Report as evidence of facts the Certification does not attest (clause 5.2);

d) altering a Report, or presenting as a TrueScreen Report a document that is not one;

e) using the Service to commit fraud, scams, extortion, forgery or other offences, including against insurers, banks, public administrations or counterparties.

6.3. Third-party data and rights. The User is solely responsible for the Content they capture and undertakes to capture it only where they have the right to do so. In particular:

a) when recording meetings, conversations or calls, they inform participants in advance and, where the law requires it, obtain their consent;

b) when capturing images or data of Third-Party Data Subjects, they have a legal basis to do so and comply with data protection law;

c) when capturing web pages, accounts or restricted areas, they access them with their own credentials or valid authorisation;

d) when using TrueFlow or sending requests to third parties, they give them the information required by law (see clause 18).

6.4. Other prohibited uses. It is also prohibited to:

a) capture or distribute unlawful content, including child sexual abuse material, content inciting hatred or violence, and content infringing copyright or image rights;

b) harass, threaten, defame or stalk other people;

c) attempt to access other people’s accounts, Workspaces or systems, or circumvent security measures, usage limits or payment controls;

d) decompile, disassemble or attempt to derive the source code of the Service, except to the extent mandatory law allows;

e) overload the Service, use it to send unsolicited communications, or resell it without written authorisation;

f) use the Service in breach of sanctions and export rules (clause 20).

6.5. Reports of abuse. Anyone can report unlawful use of the Service or unlawful content to customersupport@truescreen.app. TrueScreen reviews reports diligently and informs the User concerned of the decisions affecting them, with reasons, unless the law prohibits it.

7.1. Content remains the property of the User or the Business Customer. TrueScreen acquires no rights in it.

7.2. For the term of the contract and the subsequent retention period, the User grants TrueScreen a non-exclusive, royalty-free right to store, process, copy and transmit Content to the extent needed to provide the Service, protect it, comply with legal obligations and handle the User’s requests.

7.3. TrueScreen does not use Content to train artificial intelligence models and does not transfer it to third parties for their own purposes.

7.4. TrueScreen does not review Content in advance. It may access Content only to provide support at the User’s request, to review a report or a suspected unlawful use, or when required by law.

8.1. Plans. The Service is offered under the plans shown at truescreen.io/pricing and in Portal:

a) Pay Per Use: Credits bought when needed, with no subscription;

b) Business: a monthly or annual subscription including a number of Credits in each period (the “Allowance”) and the features listed for the plan;

c) Enterprise: terms, prices and features set out in the Order.

Users on plans no longer offered keep the terms they signed up for until those terms expire or are cancelled.

8.2. Credit consumption. Each Certification or pay-per-use feature deducts the Credits shown in the price list published in Portal at the time of use. Before confirming an operation, the Service shows the Credits that will be used where this is possible.

8.3. Credit expiry.

a) Credits bought on the Pay Per Use plan and top-ups bought separately do not expire.

b) Allowance Credits are valid for the subscription period in which they are granted and, if unused, expire at the end of that period without refund.

c) Credits cannot be exchanged for money, cannot be transferred between Workspaces (except through features that allow it) and have no value outside the Service.

8.4. Prices and payment. Prices are shown before purchase. For Consumers they include VAT. For Business Customers they are exclusive of VAT, which is applied as required by law, including the reverse charge mechanism where applicable. Web payments are handled by Stripe; TrueScreen does not store full card details. Invoices are issued to the billing details entered by the Customer, who is responsible for them.

8.5. In-app purchases. Purchases made through the App Store or Google Play are handled by Apple or Google under their own terms, including renewals, cancellations and refunds. The store’s tools must be used for these purchases.

8.6. Failed payment. If a payment fails, TrueScreen may suspend paid features after giving notice. Content already certified remains accessible.

9.1. Business subscriptions renew automatically at the end of each period for a period of the same length, at the same price unless clause 9.3 applies.

9.2. The Customer may cancel at any time from Portal or by writing to customersupport@truescreen.app. Cancellation takes effect at the end of the period already paid for; until then the Service remains active. For annual subscriptions TrueScreen sends an email reminder at least 30 days before renewal.

9.3. TrueScreen may change subscription prices with at least 30 days’ notice before renewal. A Customer who does not accept the new price may cancel before renewal at no cost.

10.1. If a Certification is not completed because of a technical problem attributable to TrueScreen and Credits were still deducted, the User may request a re-credit by writing to customersupport@truescreen.app, or through the support form, within 14 days of the operation.

10.2. TrueScreen reviews the request and, if it is justified, re-credits the Credits to the same Workspace. A re-credit does not entitle the User to a cash refund, except as required by law.

10.3. No re-credit is due for Certifications not completed for reasons on the User’s side or in their environment (for example no connection, full storage, denied permissions, closing the app during upload, breach of the acceptable use rules).

11.1. A Consumer who buys Credits or a subscription at a distance may withdraw within 14 days of purchase, without giving any reason, by sending a clear statement to customersupport@truescreen.app or using the form in Annex A.

11.2. Credits are used only at the Consumer’s request and by their choice, as they decide when and how to use them. Credits already used are not refundable. Upon withdrawal, TrueScreen refunds the amount corresponding to unused Credits within 14 days of receiving the notice, using the same payment method as the purchase.

11.3. For in-app purchases, withdrawal is exercised through Apple or Google under their procedures.

11.4. Business Customers have no right of withdrawal.

12.1. The contract is for an indefinite term, until the account is closed. Subscriptions follow clause 9.

12.2. Closure by the User. The User may close the account at any time from the app or Portal settings. Closure does not entitle the User to a refund of Credits or fees already paid, except for the Consumer right of withdrawal (clause 11). Before closing the account, the User should download the Certifications and Reports they need.

12.3. Immediate suspension. TrueScreen may suspend or close an account or Workspace immediately, including without notice, where it has reasonable grounds to believe it has been used for fraudulent or deceptive purposes (clause 6.2), for unlawful activities, in serious breach of the acceptable use rules (clauses 6.3 and 6.4), or where an authority requires it. In these cases:

a) remaining Credits and fees paid are not refunded;

b) TrueScreen retains the Content, Reports and related technical data for as long as needed to protect its rights and those of third parties and to cooperate with the authorities;

c) TrueScreen may report the facts to the competent authorities.

12.4. Other breaches. For breaches other than those in clause 12.3, TrueScreen sends written notice. If the User does not remedy the breach within 15 days of receipt, TrueScreen may terminate the contract.

12.5. Termination by TrueScreen. TrueScreen may terminate the contract with at least 60 days’ notice, refunding the paid and unused part of any fee and, to Consumers, unused Credits.

12.6. After termination. Once the account is closed the User can no longer access the Service and their identifying data is anonymised immediately. Content and Certifications are deleted within 90 days of closure, except in the cases in clause 12.3 and where the law requires otherwise. Business Customers may export the data processed on their behalf within 30 days of termination, as provided in the DPA. After deletion TrueScreen keeps only the fingerprint, the timestamp and the minimal data of each Certification, without the Content, so that Reports already downloaded remain verifiable through TrueScreen’s public tools.

13.1. Consumers. Consumers benefit from the legal guarantee of conformity for digital content and services under the Italian Consumer Code (articles 135-octies et seq.), which these Terms do not limit.

13.2. Business Customers. Except as expressly provided in these Terms and in the Order, the Service is provided as is and as available. TrueScreen does not warrant that the Service is fit for any particular purpose of the Business Customer or that the results of AI-based analysis are accurate.

14.1. TrueScreen is liable for damage caused by wilful misconduct or gross negligence, for personal injury and in any other case where the law does not allow liability to be limited. These Terms do not limit the rights the law grants to Consumers.

14.2. Outside the cases in clause 14.1, towards Business Customers:

a) TrueScreen is not liable for indirect or consequential loss, including loss of profit, loss of opportunity, reputational damage, or the loss or unfavourable outcome of cases and proceedings;

b) TrueScreen’s total liability for all events in a contract year does not exceed the amount paid by the Business Customer to TrueScreen in the 12 months before the event that caused the damage.

14.3. TrueScreen is not liable for:

a) the Content and the use the User makes of the Service and the Reports;

b) interruptions caused by force majeure or by third-party services beyond its control (communication networks, app stores, payment systems, trust service providers, infrastructure providers), without prejudice to its commitment to restore the Service as soon as possible;

c) the loss of Content not yet uploaded to TrueScreen’s servers, for example if the device fails or is lost before upload.

The Business Customer shall hold TrueScreen harmless from third-party claims, penalties and costs, including reasonable legal fees, arising from the Content or from its Users’ use of the Service in breach of these Terms or the law. A Consumer is liable, within the limits of the law, for damage caused to TrueScreen by their own unlawful use of the Service.

16.1. The Service, software, methodology, trademarks, logos and documentation belong to TrueScreen or its licensors and are protected by intellectual and industrial property rights, including patents. The User is granted a non-exclusive, non-transferable and revocable licence limited to the term of the contract and the intended purposes.

16.2. TrueScreen may freely use suggestions and feedback about the Service sent by the User to improve it, with no obligation towards the User.

16.3. Open-source software included in the Service remains subject to its own licences.

Each party treats as confidential the non-public information received from the other in connection with the contract, uses it only to perform the contract, and discloses it only to employees, advisers and suppliers who need to know it and are bound by equivalent confidentiality obligations. This obligation applies for the term of the contract and for 5 years afterwards, except for information that is or becomes public through no fault of the receiving party or that must be disclosed by law.

18.1. TrueScreen processes Users’ personal data as controller, as described in the privacy notice available at https://truescreen.io/privacy-policy/.

18.2. Where a Business Customer uses the Service to process data of Third-Party Data Subjects (for example with TrueFlow, with certified meetings, or by capturing data of employees, clients or counterparties), the Business Customer is the controller and TrueScreen acts as processor. In that case the DPA available at https://truescreen.io/dpa/ applies; it forms an integral part of the contract and is accepted together with these Terms.

18.3. A Consumer who uses the Service for purely personal or household purposes remains responsible for respecting the rights of Third-Party Data Subjects (clause 6.3).

The Service may integrate third-party services (for example app stores, payment systems, sign-in with Google, Apple or Microsoft, trust service providers). Use of these services may also be subject to the providers’ own terms.

The Customer represents that it is not subject to restrictive measures of the European Union, the United Nations or the United States, is not controlled by persons subject to such measures, and does not use the Service in countries or for purposes prohibited by such rules. TrueScreen may suspend the Service where needed to comply with them.

21.1. TrueScreen may change these Terms to reflect changes in the law, guidance from authorities, new features of the Service, security needs or changes to its commercial offering.

21.2. Changes are notified at least 30 days in advance by email or within the Service, explaining what changes. A Customer who does not accept them may terminate before they take effect at no cost and, if they hold a subscription, receive a refund of the unused part of the fee. Changes required by law or needed for security may take effect immediately.

21.3. Previous versions of the Terms are available on request by writing to customersupport@truescreen.app.

TrueScreen sends notices to the Customer at the account email address or, for company Workspaces, at the Owner’s address, or displays them within the Service. The Customer sends notices to TrueScreen at the addresses in clause 1.1.

23.1. These Terms are governed by Italian law. Consumers resident in another country keep the mandatory protections of the law of their country of residence.

23.2. For disputes with Consumers, the courts of the Consumer’s place of residence or domicile have jurisdiction. Consumers may also use the alternative dispute resolution bodies provided for by the Italian Consumer Code.

23.3. For disputes with Business Customers, the courts of Bologna have exclusive jurisdiction.

24.1. The Customer may not assign the contract without TrueScreen’s written consent. TrueScreen may assign it to a group company or to a successor in its business, giving notice; a Consumer who does not accept the new provider may terminate at no cost.

24.2. If any clause is found invalid, the other clauses remain valid and the invalid clause is replaced by the valid clause closest to its purpose.

24.3. TrueScreen’s failure to exercise a right does not constitute a waiver.

24.4. These Terms, together with the documents in clause 1.3, are the entire agreement between the parties on their subject matter and replace any prior agreement on the same subject, including the previous end user licence agreement (EULA).

Under articles 1341 and 1342 of the Italian Civil Code, the Business Customer specifically approves the following clauses: 5.3 (evidentiary value), 5.7 (changes to the Service), 8.3 (Credit expiry), 9.1 and 9.3 (automatic renewal and price changes), 10 (incomplete Certifications), 12.3, 12.4 and 12.5 (suspension, termination for breach and termination by TrueScreen), 13.2 (warranties), 14 (limitation of liability), 15 (indemnity), 21 (changes to the Terms), 23.3 (jurisdiction), 24.1 (assignment).

Complete and return this form only if you wish to withdraw from the contract.

To: TrueScreen Srl, Via della Zecca 1, 40121 Bologna, Italy, customersupport@truescreen.app

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Account email address:

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

If the User downloaded a TrueScreen app from the App Store, the following clauses also apply and prevail over the Terms only as regards the relationship with Apple.

1. The Terms are concluded between the User and TrueScreen, not with Apple Inc. TrueScreen, not Apple, is solely responsible for the app and its content.

2. The licence to use the app is limited to Apple-branded products that the User owns or controls, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions. The app may also be used by other accounts associated with the User via Family Sharing or volume purchasing.

3. Apple has no obligation whatsoever to provide maintenance or support services for the app.

4. If the app fails to conform to any applicable warranty, the User may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.

5. TrueScreen, not Apple, is responsible for addressing any claims by the User or any third party relating to the app or its use, including product liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.

6. In the event of any third-party claim that the app infringes intellectual property rights, TrueScreen, not Apple, is solely responsible for the investigation, defence, settlement and discharge of the claim.

7. The User represents that they are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that they are not listed on any U.S. Government list of prohibited or restricted parties.

8. Questions, complaints or claims about the app can be sent to TrueScreen Srl, Via della Zecca 1, 40121 Bologna, Italy, customersupport@truescreen.app.

9. The User must comply with applicable third-party terms when using the app.

10. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon the User’s acceptance, will have the right to enforce them against the User as third-party beneficiaries.