Certify the vehicle condition at every rental car pickup
When a customer drives off, document the car’s exact condition with certified photos, video and data. A tamper-proof baseline that tells pre-existing damage from new and protects both sides at return.
The pickup baseline that prevents disputes
Most damage claims are contested because the initial condition was never proven. A documented walkaround at pickup turns the customer’s own photos into objective evidence, separating what was already there from what happens later.
Over half of claims disputed
Scratches and paintwork make up most complaints, and many are not caused by the renter. Proof at pickup settles them fast.
Word against word
Without a dated baseline, return becomes one party’s memory against the other. Certified capture removes the ambiguity.
Incontestable photos
An ordinary phone photo can be edited or questioned. Certified capture carries time, place and integrity that cannot be contested in a dispute.
Why certified capture matters
Digital evidence must be collected without alteration, carry trustworthy time and origin, and keep a chain of custody. TrueScreen delivers this at the source: an official seal and timestamp with legal value, and time and GPS on every file. Unlike ordinary phone photos, it cannot be edited or contested.
How certification works
Every acquisition follows the same forensic path, from capture to preservation, so the vehicle baseline remains incontestable whenever it is needed.
Forensic acquisition
Capture preserves authenticity at the source, with no alteration by AI, people or software.
Verification
The acquired information is verified before it is sealed.
Certification
An official digital seal and timestamp are applied, internationally recognized and legally incontestable.
Preservation
Certified evidence is kept on secure systems, ready for the file.
What you capture at pickup
The TrueFlow guides the customer or the desk operator through each acquisition, in order, while standing next to the car. Six guided steps, each certified at the source.
Walkaround video
Film a slow continuous loop of all four sides, roof, wheels and windshield.
Perimeter photos
Capture the guided set: corners, wheels, glass, dashboard lights and the interior.
AI damage analysis
Photograph the main panels and let the AI flag existing scratches and dents.
ID document front
Photograph the front of the driver’s identity document, all data legible.
ID document back
Capture the back of the same document to complete the identification.
Rental contract
Photograph the signed contract pages that bind the certification to the agreement.
Evidence you can rely on
Every file leaves the pickup as certified evidence, ready to compare against the return and to attach to a claim if a dispute arises.
- Immutable at the source. Captured and sealed so it cannot be altered afterwards.
- Time and place. Each file carries a trustworthy timestamp and GPS location.
- Legal value. An official seal recognized internationally, hard to contest.
- Clear comparison. A baseline that makes return differences obvious.
- Both sides protected. Shared, documented condition that defends renter and customer alike.
Platforms and integration
The TrueFlow is available on the TrueScreen App and Web Portal, so the customer or the desk operator can complete it on the spot.
- TrueScreen App. Guided capture on iOS and Android, for the customer or the operator on site.
- Web Portal. Run the same flow from any browser, with no app to install, for desk operators.
- API and SDK. Integrate the flow into rental and fleet management systems.
- API and SDK. Integrate the flow into rental and fleet management systems.
About TrueScreen
TrueScreen is the Data Authenticity Platform that enables businesses and professionals to guarantee the authenticity and reliability of digital information, making critical processes faster, fraud-proof, and compliant with regulations. Through forensic-grade data capture, verification, and certification, combined with end-to-end provenance, TrueScreen guarantees the authenticity, traceability, and legal validity of digital information throughout its entire lifecycle.
Document the pickup with certified proof
Create the vehicle baseline in minutes, with legal value.
