Certified client onboarding: document verification with legal validity

Identity documents, contracts and new client verifications certified with digital signature, timestamp and tamper-proof metadata.

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Onboarding a new client requires identity documents, personal and corporate verifications, contracts and disclosures. In many organisations, the process relies on paper copies and scattered archives, with no certified date or integrity guarantees.

EU Anti-Money Laundering Directives (AMLD) and the eIDAS Regulation impose due diligence and evidence retention obligations, yet traditional workflows produce no self-standing evidentiary material.

TrueScreen certifies every document during onboarding: digital signature, qualified timestamp and forensic metadata applied automatically. The client file is compliant, independently verifiable and protected against disputes.

Sector

Cross-industry (financial services, insurance, real estate, utilities, professional services, telecommunications)

Business function

Compliance, Operations, Sales, Back Office, Legal

Key process

New client acquisition, due diligence, document collection and validation, contract signing

Certified content

Identity documents, company records, signed contracts, privacy disclosures, self-declarations, verification photos and videos

Output

Certified documentation and reporting with legal validity

Adoption mode

App / Web / API / SDK

Needs

  • Identity documents without certified date, geolocation or integrity guarantees
  • KYC and anti-money laundering obligations with ten-year evidence retention
  • Document collection across multiple channels causes duplications and activation delays
  • Contracts signed with unverifiable methods on editable documents
  • Incomplete and unstructured files complicate audits and compliance inspections
processo

Solution

TrueScreen fits into the onboarding process as a native certification layer. The operator, agent or client captures identity documents, company records, contracts and all required content via mobile app or web portal. At the moment of capture, every document is protected by a digital signature and qualified timestamp compliant with the eIDAS Regulation, with metadata attesting date, time, location and device.

Contracts are signed with authenticated digital signature. The client file is structured, tamper-proof and ready for compliant archiving: activation times are reduced and compliance with due diligence obligations becomes fully documentable.

What gets certified

Identity documents

ID card, passport, driving licence, tax code and personal records certified with forensic metadata.

Corporate documentation

Company records, contracts, mandates, engagement letters and supporting documentation digitally signed.

Disclosures and consents

Privacy disclosures, consent forms, self-declarations and statements signed with authenticated digital signature.

Verifications and inspections

Photos, videos and verification documentation of operational premises, assets and environments certified with certified date and geolocation.

Expected benefits

  • Client file with full evidentiary value and verifiable forensic metadata
  • Onboarding time reduced from days to hours in a single digital session
  • Documentable compliance with AMLD, eIDAS, GDPR and EBA guidelines
  • No risk of tampered documents thanks to cryptographic sealing
  • Reduced operating costs: zero printing, scanning and physical archiving

Partners

Banks and financial institutions, insurance companies, credit intermediaries, agent and financial advisor networks, professional firms (accountants, labour consultants, lawyers), real estate agencies and property managers, utilities and telecommunications operators, outsourcing service companies.

Integrations

CRM and client management systems, digital onboarding platforms, document management and compliant archiving systems, anti-money laundering and compliance software, client portals and restricted areas, ERP and back-office systems, electronic signature platforms, centralised digital archives.

Related use cases

FAQ: certified client onboarding and document verification

1) Which documents can be certified during onboarding?
Identity documents, company records, contracts, privacy disclosures, self-declarations, photos and verification videos. Every piece of content captured through TrueScreen receives a digital signature, qualified timestamp and forensic metadata.
2) Does TrueScreen certification meet anti-money laundering obligations?
The certification supports compliance with EU Anti-Money Laundering Directives (AMLD), the eIDAS Regulation and EBA KYC guidelines. The certified file documents who collected each document, when, where and by which method.
3) How is the client’s identity verified during contract signing?
The client signs with an authenticated digital signature via SMS OTP or video biometric verification. The signer’s identity is verified and the document becomes tamper-proof at the moment of signing.
4) Can the certified onboarding process be used remotely?
The entire process can be completed from any device via mobile app or web portal. The client can capture documents and sign contracts from anywhere, with no need for in-person meetings or installations.
5) How does TrueScreen integrate with existing business systems?
TrueScreen integrates with CRM systems, management platforms, digital onboarding solutions, anti-money laundering software and compliant archiving systems via API and SDK, without disrupting existing operational workflows.
6) How long can certified evidence be retained?
Documents certified with a qualified timestamp retain their evidentiary value over time and can be stored in the organisation’s compliant archiving systems, in accordance with the ten-year retention obligations set by anti-money laundering regulations.

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