Certified product shipping: digital evidence for deliveries and claims

Certification of product condition during shipping: legally valid digital evidence for every stage, from loading to delivery.

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Product shipping exposes senders, carriers and recipients to disputes over damage, discrepancies and shortages. Documentation of goods condition is produced without any guarantee of integrity, certified timestamp or verifiable geolocation.

The eIDAS Regulation (EU 910/2014) and the CMR Convention set the legal framework for carrier liability and evidence, yet proof of product condition at delivery often remains insufficient or contestable, with costs impacting the entire supply chain.

TrueScreen enables the certification of every piece of evidence on product condition during shipping with tamper-proof metadata, turning photos and videos into legally valid proof.

Industry

Logistics, e-commerce, distribution, manufacturing, retail

Business function

Logistics, Customer care, Quality, Claims department, Compliance

Key process

Product condition verification at loading and unloading, claims management, transport damage disputes

Certified content

Photos, videos, shipping documents, delivery reports, damage reports

Output

Certified documentation and reporting with legal validity

Adoption mode

App / Web / API / SDK

Needs

  • Product photos taken with personal devices, lacking certified timestamps and geolocation

  • Transport damage disputes without verifiable evidence of condition at loading and unloading

  • Claims resolution times incompatible with e-commerce and B2B customer expectations

  • Inability to establish damage liability between sender, carrier and recipient

  • Replacement and refund costs borne without recourse against the liable party

processo

Solution

TrueScreen enables warehouse operators, couriers and recipients to certify photos, videos and documents at every stage of the shipping process.

Each piece of content is certified with tamper-proof metadata: timestamp, GPS coordinates and operator identity. Delivery reports are digitally signed, creating a certified dossier for each shipment.

In the event of a dispute over damage or claims, the dossier provides evidence with guaranteed provenance and integrity, reducing resolution times and legal costs.

What gets certified

Product condition at loading

Photos and videos of product and packaging condition at loading with certified geolocation metadata and timestamps.

Delivery condition

Evidence of goods condition at delivery, with certified reserves and annotations.

Damage reports

Damage reports, difformità o ammanco con evidenze georeferenziate e metadati di contesto immodificabili.

Delivery reports

Delivery reports con firma del destinatario, orario e posizione certificati.

Expected benefits

  • Certified evidence of product condition at every stage, enforceable in court and legal proceedings

  • Reduced resolution times for transport damage claims

  • Objective determination of liability between sender, carrier and recipient

  • Reduced replacement and refund costs through documented recourse capabilities

  • Transparent and fast dispute management with increased customer satisfaction

Partner

Logistics operators and couriers, e-commerce platforms, distribution and retail companies, transport insurance providers and system integrators specializing in supply chain can integrate TrueScreen into their workflows to offer senders and recipients certified evidence of shipment condition.

Integrations

TrueScreen integrates with e-commerce platforms, warehouse management systems (WMS), transport management software (TMS) and claims management tools via API and SDK. Certified reports are exportable in PDF and JSON formats, compatible with major archiving systems and insurance platforms for claims management.

FAQ: certified product shipping and claims management

1) How does product condition certification work during shipping?
Warehouse operators, couriers and recipients capture photos and videos of product and packaging condition through the TrueScreen app at every stage of transport. Each piece of content is automatically certified at the time of capture with tamper-proof metadata: date, time, GPS position, operator identity and cryptographic hash, with a digital signature that guarantees full evidentiary value and resistance to repudiation.
2) What content can be certified during the shipping process?
You can certify photos and videos of product and packaging condition at loading, evidence of goods condition at delivery with reserves and annotations, damage, discrepancy or shortage reports with georeferenced evidence, and delivery reports with recipient signature, time and certified position. Each piece of content retains tamper-proof context metadata.
3) Does certified evidence have legal validity in transport damage disputes?
Yes. The digital signature compliant with the eIDAS Regulation (EU 910/2014), together with the timestamp and cryptographic hash, confers full legal validity on certified evidence. The documentation supports the burden of proof requirements under the CMR Convention for international transport, the EU Consumer Rights Directive 2011/83/EU and applicable national regulations, and is enforceable in court proceedings, insurance claims and recourse actions.
4) How is damage liability established between sender, carrier and recipient?
Certification of product condition at every stage of transport enables comparison of conditions at loading, during transit and at delivery. Each piece of evidence is associated with certified and tamper-proof timestamps, GPS coordinates and operator identity, making it possible to pinpoint with certainty where in the supply chain the damage occurred and objectively determine liability between the parties involved.
5) How are claims managed with TrueScreen certified evidence?
In the event of damage or discrepancy, certified evidence enables reconstruction of the entire shipment timeline with verifiable proof. The system generates structured reports exportable in PDF and JSON formats, ready for claims management, insurance proceedings and recourse actions. The immediate availability of certified evidence reduces resolution times and post-sale management costs.
6) Does TrueScreen integrate with existing warehouse and transport management systems?
Yes. TrueScreen integrates via API and SDK with e-commerce platforms, warehouse management systems (WMS), transport management software (TMS) and claims management tools. Certified reports are exportable in PDF and JSON formats, compatible with major archiving systems and insurance platforms for claims management.

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