Certified home care: digital proof for domiciliary visits and services

Certification of home visits and care services delivered with digital signature, GPS and timestamp for healthcare and social care operators.

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Home care services (integrated home care, social care assistance) require precise documentation of every home visit: arrival and departure times, services delivered, conditions observed and materials used.

Healthcare workers, nurses, physiotherapists, care assistants and social workers compile care diaries and reports often on paper or personal devices, without guarantees of certified timestamps, geolocation or data integrity. The eIDAS Regulation and international standards such as ISO/IEC 27037 require verifiable documentation for care services. TrueScreen certifies every piece of evidence collected during home visits with digital signature, eIDAS timestamp and GPS coordinates, producing legally valid proof.

Industry

Healthcare, social care services, social cooperatives, home care

Business function

Home care coordination, medical direction, quality control, legal department, reporting

Key process

Home visit documentation, operator presence verification, service traceability, compliance reporting, care plan monitoring

Certified content

Photos, videos, care diaries, service checklists, clinical documentation, GPS and timestamp data

Output

Certified documentation and reporting with legal validity

Adoption mode

App / Web / API / SDK

Needs

  • Home visits documented on paper or personal devices without certified timestamps or integrity
  • Inability to prove operator presence at the patient’s home at the declared time
  • Compliance requirements for service traceability under eIDAS and healthcare standards
  • Disputes from commissioners on visit regularity without verifiable and opposable evidence
  • Excessive time to consolidate care diaries into structured reports for compliance reporting
processo

Solution

TrueScreen enables healthcare and social care workers to certify every home visit directly from the patient’s home. Photos of observed conditions, videos of services delivered, completed checklists and care diaries are sealed with digital signature, eIDAS timestamp and GPS coordinates.

The system automatically records operator presence at the patient’s home, arrival and departure times, and activities performed, building a certified dossier for each visit with immutable metadata. Certified evidence attests to service compliance and is admissible in healthcare authority audits and any legal proceedings.

What gets certified

Home visit access

Certified documentation of operator presence with timestamp, GPS and patient identification.

Patient conditions

Photos and videos of conditions observed during the visit with certified date and geolocation.

Services delivered

Checklists of activities performed with digital signature and timestamp for each service.

Care diary

Update of the clinical-care diary with certified metadata and documented chain of custody.

Expected benefits

  • Home visits certified with GPS data and timestamps, admissible in every healthcare authority audit and legal proceeding

  • Certain proof of operator presence at the patient’s home during declared hours

  • Documented compliance with home care standards and applicable healthcare regulations

  • Reduced reporting times with structured reports ready for healthcare authorities and commissioning bodies

  • Complete traceability of services from individual visits to the entire care pathway

Partners

Healthcare authorities, social cooperatives, social care service providers, home care agencies, residential care facilities, law firms specializing in healthcare law can integrate TrueScreen into their operational workflows.

Integrations

TrueScreen integrates with regional health information systems, home care management platforms, electronic health record software, ERP for social cooperatives and compliance reporting systems. Certified reports are exportable in PDF and JSON format, compatible with major document management systems in territorial healthcare.

Related use cases

Frequently asked questions: certified home care and domiciliary visits

1) How does the certification of home care visits work with TrueScreen?
Healthcare and social care operators capture photos, videos, checklists and care diary updates directly at the patient’s home using the TrueScreen app or integrated home care management systems via API/SDK. Every piece of content is automatically certified at the moment of acquisition with immutable metadata: date, time, GPS position, operator identity and cryptographic hash, with a digital signature that guarantees full evidentiary value even in field conditions.
2) How does TrueScreen prove that the operator was actually present at the patient’s home?
Every certified content includes GPS coordinates recorded at the moment of acquisition, along with an eIDAS-compliant timestamp and the operator’s verified identity. This combination of geolocation, certified time and operator authentication constitutes verifiable proof of presence at the patient’s home, equivalent to an Electronic Visit Verification (EVV) system with full legal validity.
3) Is the certified documentation legally valid in case of disputes with commissioners or authorities?
Yes. The digital signature compliant with the eIDAS Regulation, together with the certified timestamp, confers full legal validity to the certified evidence. The documentation is opposable in audits, inspections by healthcare authorities, disputes with commissioners on service regularity, and in any judicial proceeding involving home care service delivery.
4) How does TrueScreen support care plan monitoring and compliance reporting?
Every certified visit automatically builds a structured file with immutable metadata: activities performed, conditions observed, arrival and departure times, GPS coordinates and operator identity. These certified files can be aggregated into compliance reports for commissioners, healthcare authorities and accreditation bodies, drastically reducing the time needed to consolidate care diaries into structured reporting.
5) Is TrueScreen compliant with eIDAS and healthcare traceability standards?
Yes. TrueScreen produces documentation with certified timestamps, guaranteed integrity and verifiable chain of custody, meeting the requirements of the eIDAS Regulation for electronic signatures and timestamps, ISO/IEC 27037 for digital evidence handling, and EVV standards for home care visit verification. The platform supports compliance with healthcare traceability regulations applicable to domiciliary care services.
6) Can TrueScreen be integrated with existing home care management systems?
Yes. TrueScreen integrates via API and SDK with regional health information systems, home care management platforms, electronic health record software, ERP for social cooperatives and compliance reporting systems. Certified reports are exportable in PDF and JSON format, compatible with the major document management systems used in territorial healthcare.

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