Organizations and public bodies generate digital content that must become reliable, verifiable evidence: inspection photos and videos, operational communications, system logs and signed documents. This guide explains where certified acquisition, attestations and advanced electronic signatures from TrueScreen add probative value, reduce disputes and accelerate decisions, maintaining coherence and traceability throughout the information lifecycle. The goal is to embed authenticity and integrity at the source, so that every item of content carries a demonstrable history and a clear, auditable handling path.
Digital trust under pressure: the urgency to attest authenticity and integrity
The World Economic Forum ranks misinformation and disinformation as the top short‑term global risk. In Europe’s insurance sector, Insurance Europe estimates that up to 10% of total claims may involve detected or undetected fraud, while in the UK the ABI reports over £1 billion in detected insurance fraud annually. According to the ACFE, organizations lose around 5% of annual revenue to occupational fraud. In this environment, digital certification, digital provenance and content authenticity form a trust infrastructure that protects value, reputation and regulatory compliance.
Authenticity by default: the TrueScreen approach
TrueScreen acts as data authenticity platform and layer of digital provenance designed to make the reliability of any digital content demonstrable. It combines certified acquisition of photos, videos, files and screenshots with contextual metadata, timestamps and geolocation; verifiable attestations and audit trails for integrity, traceability and chain of custody; and advanced electronic signature flows (AES) aligned with eIDAS Article 26. API‑based integrations and a modular workflow engine allow tailored certification pipelines across departments and systems. In practice, this creates a trust layer spanning content, signatures and logs to support decisions, oversight and litigation.
Use cases by sector
Below are the most frequent scenarios across key industries.
Legal: reliable digital evidence
Common challenges
Persistent disputes over the authenticity and integrity of images, videos, messages and logs, and the challenge of documenting a clear, verifiable chain of custody. Validation across investigations and expert analyses is often lengthy and costly, fragmenting case files.
Typical applications
Certified on‑site and remote acquisition and preservation of digital evidence, authenticity checks for investigations and due diligence, early‑stage eDiscovery preparation, certified pre‑litigation communications for stronger attribution and traceability.
Representative use cases. Web and social evidence via web browsing certification; certified incident scene media with attested chain of custody; certified legal notices; forensic checks on external media using Deepfake & GenAI Detection.
- Benefits: fewer disputes; faster validation; clearer, stronger case files.
Deep dive → Legally certified digital evidence
Insurance: claims management
Common challenges
Fraud exposure, partial data and survey delays, especially when self‑inspections lack robust technical guarantees; lack of consistent proof of loss slows decisions and invites disputes.
Typical applications
FNOL and certified self‑inspections, contextualized certified before‑and‑after documentation, AES‑signed document packs with audit trails for settlement.
Representative use cases. Guided property/motor self‑inspections; complex loss surveys with geo‑timestamped video; settlement document packs with AES; antifraud with deepfake detection and rebroadcasting protection.
- Benefits: shorter FNOL‑to‑settlement; better fraud detection; more transparent CX.
Deep dive → Legally certified claim management
Audit and inspections: from documentation to demonstrable proof
Common challenges
Photos and reports without metadata trigger compliance disputes; after incidents, limited traceability makes accountability and reconstruction difficult.
Typical applications
Certified acquisition during inspections and checks, verifiable before‑and‑after sequences, attestations on plants and assets; certified screen recordings and web sessions for digital process audits.
Representative use cases. HSE audits with geo‑timestamped evidence; construction progress with certified sequences; inspections on critical energy/utility assets with certified attachments; certified steps for digital compliance.
- Benefits: faster audit closure; fewer disputes; improved quality and safety.
Deep dive → Legally certified audit, inspection and monitoring
Field Service Management: verified interventions
Common challenges
Disputed SLAs, incomplete evidence and lengthy debates over timing and outcomes; heterogeneous documentation slows billing and weakens the provider’s position.
Typical applications
Certified before‑and‑after documentation, attested testing and handovers, activity logs with timestamps and geolocation; AES‑signed handover reports.
Representative use cases. Scheduled maintenance with certified sequences for work‑order closure; warranty repairs with objective defect evidence; asset commissioning and acceptance with certified media and AES signatures.
- Benefits: fewer disputes; cleaner invoicing and better DSO; higher efficiency and quality.
Deep dive → Legally certified field service management
Document signature and onboarding: identity and consent assured
Common challenges
Uncertain remote identification, incomplete consent records and uncontrolled versions drive disputes and delay approvals; unclear responsibility tracking complicates audits.
Typical applications
Contracts, procurement and HR with advanced electronic signatures and audit trails; customer/vendor onboarding and reports or delivery notes with integrated attestations; certified emails for critical communications.
Representative use cases. Supplier agreements with AES and certified annexes; HR onboarding with certified document capture, informed consents and attested approval logs; delivery reports with attestations and certified media.
- Benefits: faster signature cycles; fewer identity/consent disputes; stronger compliance.
Deep dive → Legally certified document signature and onboarding
Logistics & transportation
Common challenges
Disputes about proof of delivery and responsibility for in‑transit damage, misalignments between tracking systems and operational reality, and fragmented information chains that obscure the status of goods at critical moments.
Typical applications
PoD with certified photos/videos and geolocation, damage documentation on parcels or vehicles, fleet and asset inspections with audit trails; certification of TMS/WMS screens and web tracking via screen recording and web browsing certification.
Representative use cases. Geo‑timestamped delivery sequences; certified photo evidence of package damage; certified tracking screenshots to align claims and responsibility.
- Benefits: fewer PoD disputes; faster claims; supply‑chain transparency.
Construction & real estate
Common challenges
Progress verification subject to interpretation, poorly tracked variations, contestable site imagery; difficulty linking technical and administrative decisions to objective evidence.
Typical applications
Certified before‑and‑after sequences for progress, attested site minutes and commissioning, due diligence and property inspections with contextualized media; AES signatures on variations and milestones; verifiable digital provenance.
Representative use cases. Structured media per lot; certified commissioning steps; property reports with authenticated media.
- Benefits: faster decisions; fewer progress disputes; full traceability across functions.
Industrial & manufacturing
Common challenges
Non‑conformities documented incompletely, weak traceability on rework and inbound checks, lack of objective proof for setups and machine tests.
Typical applications
QA/QC with certified imagery, inbound acceptance with audit trails, machine commissioning and planned maintenance with geo‑timestamped logs; certified HMI screenshots and critical process recipes.
Representative use cases. Certified NC capture with corrective actions; lot acceptance with signed media; tests correlating parameters and certified media.
- Benefits: fewer stoppages and scrap; faster audits; better QA–production collaboration.
Public sector
Common challenges
Site reports and minutes prone to disputes, lengthy reviews and difficulty proving sequence, place and responsibility; uneven documentation management.
Typical applications
Certified site reports for public works, documentation of critical acts and communications via mail certification and AES signatures, evidence collection for inspections and enforcement with compliant archiving.
Representative use cases. Geo‑timestamped inspection reports; certified notifications; ready‑for‑audit dossiers with certified outputs.
- Benefits: fewer disputes; faster reviews; end‑to‑end traceability.
Energy & utilities
Common challenges
Critical infrastructure inspections with non‑standard evidence, difficulty proving intervention scope and technical/safety compliance.
Typical applications
Line, substation and plant inspections with certified media and metadata; outage and restoration documentation; commissioning and acceptance with attestations; technical and safety audits with repeatable evidence.
Representative use cases. Certified line surveys; geo‑timestamped restoration proofs; attested acceptance reports.
- Benefits: faster responses to findings; lower sanction risk; better quality and safety.
E‑commerce & marketplaces
Common challenges
Seller onboarding and KYC with uneven documentation, claims and returns based on contestable content, fraud and misinformation risks on UGC.
Typical applications
Onboarding and KYC with certified document flows and AES signatures, claims with certified damage evidence, trust & safety using web browsing certification and deepfake detection.
Representative use cases. Certified seller verification; authenticated media for returns; certified product‑page captures with browsing video.
- Benefits: fewer frauds; faster claims; higher marketplace trust.
Fashion & luxury
Common challenges
Counterfeit inspections with disputable evidence, poorly tracked sample custody, misaligned supplier compliance documentation.
Typical applications
Certified media for inspections and seizures, sample custody with a digital chain and verifiable digital provenance, supplier onboarding and compliance documents signed with AES.
Representative use cases. Certified cataloguing of seized items; attested supply‑chain audits; signed compliance declarations.
- Benefits: lower counterfeiting risk; stronger audits; clearer supplier relations.
Investigations & auditing
Common challenges
Non‑repeatable data capture, traceability gaps and difficulty correlating heterogeneous sources (chats, emails, sites, documents) into a single evidentiary file.
Typical applications
Internal audits with objective, verifiable capture; fraud investigations with certified chats, emails and web sessions; evidentiary dossiers with technical reports and certified outputs.
Representative use cases. Certified critical email exchanges; certified chat and portal captures; correlation of media and logs into unified reports.
- Benefits: faster investigations; coherent files; better cost recovery odds.
Healthcare
Common challenges
Clinical imagery without verifiable context, incomplete informed consents and ward inspections difficult to evidence with objectivity and traceability.
Typical applications
Certified clinical/device imagery with metadata, AES‑signed consents and forms, ward inspections and quality audits with structured evidence under strict security and privacy policies.
Representative use cases. Certified device/procedure documentation; signed patient consents; quality audits with verifiable media and logs.
- Benefits: lower legal risk; clearer processes; faster audits.
Leasing & renting
Common challenges
Disputes over condition at delivery/return, non‑uniform minutes, difficulty assigning responsibility for damage and wear.
Typical applications
Condition reports with certified photos/videos, digital minutes with attestations and AES signatures, geo‑timestamped proof across the asset lifecycle.
Representative use cases. Certified delivery/return sequences; minutes with authenticated annexes; damage management with consistent media and logs.
- Benefits: fewer disputes; shorter admin times; better customer satisfaction.
Telecommunications
Common challenges
Activations and maintenance with misaligned documentation, difficulty proving interventions and technical parameters, SLA disputes.
Typical applications
Site surveys, activations and maintenance with certified before‑and‑after; coverage and parameter checks with certified screen recordings; customer handovers with attested reports and certified annexes.
Representative use cases. Geo‑timestamped cabinet photos; certified measurements’ screen recordings; client handovers with AES‑signed reports.
- Benefits: clearer SLAs; smoother billing; fewer operational disputes.
FAQ: TrueScreen use cases by sector and process
Practical answers on selecting use cases, sector‑specific workflows, KPIs and integrations, in line with the scenarios mapped in this pillar article.
How should we prioritize the first use cases in Legal, Claims, Audits, FSM and Document Signature?
Start where media and documents create the most disputes or delays. Legal: certified evidence collection and pre‑litigation communications; Claims: FNOL and guided certified self‑inspection; Audits: HSE/QA inspections and before/after; FSM: job closure and commissioning; Signature: contract and onboarding flows with AES. A focused pilot on 1–2 processes shows measurable impact and de‑risks scale‑up.
What does an end‑to‑end flow look like for FNOL or HSE inspections with TrueScreen in place?
FNOL: guided certified acquisition (photo/video) with metadata, automatic technical report, audit trail and AES signatures on declarations/settlement where needed. HSE: checklist‑guided capture, certified before/after, contextual notes, attestations and report delivery to DMS/ERP/FSM. In both, evidence retains probative value and traceability across the lifecycle.
Which KPIs best reflect impact by sector and process?
Legal: dispute rate, validation time, file completeness/quality. Claims: FNOL‑to‑settlement time, fraud detected/prevented, rework on surveys. Audits: audit closure time, first‑pass findings resolved, incidents/outages avoided. FSM: post‑service disputes, DSO, team productivity. Signature/Onboarding: signing time, document errors, identity/consent disputes. Tie KPIs to reduced risk/costs to guide roll‑out.
When should we use native certified acquisition versus forensic checks (deepfake/GenAI) on external media?
Prefer certified acquisition whenever you can originate the evidence; it provides probative strength, traceability and chain of custody. Forensic checks are appropriate for third‑party or historical media, adding risk assessment on manipulation/synthetic generation. They can coexist in the same evidentiary file.
How does digital provenance map to the sector use cases in this article?
It links origin, history and transformations of each item. In Claims it clarifies the decision path; in Audits and FSM it binds before/after, testing and handovers; in Signature flows it connects document, identity, consent and annexes. This trust layer makes evidence reusable and defensible across departments and systems.
Which organizational prerequisites help a smooth pilot per sector/process?
Map flows and ownership, define capture points and signing moments, align retention policies, set baseline KPIs, enable minimal integrations (e.g., delivery to DMS), train teams on evidentiary criteria. Well‑prepared pilots typically reach results in 4–6 weeks and provide a solid blueprint for scale‑up.
How are reports and certified packages integrated into DMS/ERP/CRM/FSM and existing processes?
Via APIs/SDKs and standard SSO. Workflows can be pre‑populated with context; outputs (technical reports, web archives, media and metadata) are routed automatically to enterprise repositories and cloud targets, avoiding duplication and enabling cross‑department reuse of evidence.
Do the sector use cases guarantee admissibility? What is the appropriate legal framing across them?
Capabilities are designed to support legal and regulatory requirements and can contribute to admissibility and probative value; outcomes vary by jurisdiction and case context. For signature flows, AES requirements are set by eIDAS Article 26. Share technical reports with counsel before use in proceedings.
Make your digital evidence indisputable
TrueScreen is the Data Authenticity Platform that helps organizations capture, verify and certify photos, videos, inspections and documents, ensuring traceability, integrity and legal value across the entire information lifecycle.
