{"id":58242,"date":"2026-09-03T19:07:16","date_gmt":"2026-09-03T17:07:16","guid":{"rendered":"https:\/\/truescreen.io\/?post_type=caso-de-utilizacao&p=58242"},"modified":"2026-09-03T19:17:48","modified_gmt":"2026-09-03T17:17:48","slug":"contact-center-comunicacoes-certificadas","status":"publish","type":"caso-de-utilizacao","link":"https:\/\/truescreen.io\/pt\/caso-de-utilizacao\/contact-center-comunicacoes-certificadas\/","title":{"rendered":"Contact center certificado: comunica\u00e7\u00f5es com valor jur\u00eddico"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:39.9931px;--awb-padding-top-small:0px;--awb-padding-bottom-small:48px;--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;--awb-background-color:var(--awb-color2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-right-medium:92.9931px;--awb-padding-left-medium:0px;--awb-padding-top-small:0px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.559%;--awb-margin-bottom-large:70px;--awb-spacing-left-large:1.261%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:-;--awb-spacing-right-small:2.328%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.164%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-block\"><style>\n.fusion-title .fusion-title-heading { font-family: 'Raleway', sans-serif !important; }\n.fusion-text p, .fusion-text li, .fusion-text a, .fusion-text span, .fusion-text strong, .fusion-text b { font-family: 'DM Sans', sans-serif; }\n.fusion-button-text { font-family: 'DM Sans', sans-serif; }\n.panel-title a, .fusion-toggle-heading { font-family: 'DM Sans', sans-serif !important; }\n.toggle-content p { font-family: 'DM Sans', sans-serif; }\n.fusion-checklist .fusion-li-item-content p { font-family: 'DM Sans', sans-serif; }\n<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;--minFontSize:36;line-height:1.3;\">Contact center certificado: comunica\u00e7\u00f5es com valor jur\u00eddico<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:18px;\"><p style=\"color: var(--awb-color1);\">Certifica\u00e7\u00e3o de chats, e-mails e grava\u00e7\u00f5es de \u00e1udio e v\u00eddeo entre cliente e atendente para eliminar contesta\u00e7\u00f5es e garantir conformidade regulat\u00f3ria.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2 sm-text-align-center fusion-text-no-margin\" style=\"--awb-font-size:16px;--awb-line-height:1.7;--awb-letter-spacing:0.2px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:hsla(var(--awb-custom_color_1-h),var(--awb-custom_color_1-s),var(--awb-custom_color_1-l),calc(var(--awb-custom_color_1-a) - 10%));--awb-margin-top:10px;--awb-margin-right:10px;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Poppins&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Solicitar uma demonstra\u00e7\u00e3o<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:36px;--awb-padding-bottom:24px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.164%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">As comunica\u00e7\u00f5es entre clientes e contact centers passam por v\u00e1rios canais: liga\u00e7\u00f5es telef\u00f4nicas, chat, e-mail, videochamadas. Cada intera\u00e7\u00e3o gera informa\u00e7\u00f5es relevantes sobre acordos, instru\u00e7\u00f5es e compromissos contratuais. O problema \u00e9 que essas informa\u00e7\u00f5es quase nunca nascem com garantias verific\u00e1veis de autenticidade e integridade. Sem certifica\u00e7\u00e3o na origem, uma grava\u00e7\u00e3o pode ser impugnada, um e-mail negado, um chat questionado. A empresa enfrenta contesta\u00e7\u00f5es caras, perda de clientes e falta de conformidade regulat\u00f3ria: da LGPD ao C\u00f3digo de Defesa do Consumidor, do Decreto 11.034\/2022 sobre o servi\u00e7o de atendimento ao consumidor \u00e0s normas do setor financeiro. A TrueScreen certifica cada comunica\u00e7\u00e3o no momento da captura e a transforma em um dado com valor jur\u00eddico e <a href=\"https:\/\/truescreen.io\/digital-provenance\/\" target=\"_blank\" rel=\"noopener\">proced\u00eancia digital garantida<\/a>: aut\u00eantico, inalterado, rastre\u00e1vel e imut\u00e1vel. Quando surge uma contesta\u00e7\u00e3o, essas comunica\u00e7\u00f5es viram <a href=\"https:\/\/truescreen.io\/use-cases\/certified-digital-evidence-litigation\/\" target=\"_blank\" rel=\"noopener\">prova digital certificada<\/a> admiss\u00edvel em ju\u00edzo.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:16px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e8e8e8;border-color:#e8e8e8;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:103% !important;max-width:103% !important;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-padding-top-small:56px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">\u20ac2,8 bi<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Faturamento dos contact centers na It\u00e1lia<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(Assocontact)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">\u20ac200-300<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Custo m\u00e9dio por contesta\u00e7\u00e3o<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(IOFM)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">56%<\/p>\n<\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Clientes insatisfeitos que v\u00e3o embora em sil\u00eancio<\/p>\n<\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(AmplifAI)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:16px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e8e8e8;border-color:#e8e8e8;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Setor<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-16\" style=\"--awb-margin-top:-16px;\"><p>Opera\u00e7\u00f5es de atendimento, BPO, contact center<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.714%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Fun\u00e7\u00e3o de neg\u00f3cio<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-margin-top:-16px;\"><p>Opera\u00e7\u00f5es, garantia da qualidade, conformidade, jur\u00eddico<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Processo-chave<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-margin-top:-16px;\"><p>Gest\u00e3o da intera\u00e7\u00e3o com o cliente, grava\u00e7\u00e3o das comunica\u00e7\u00f5es, resolu\u00e7\u00e3o de reclama\u00e7\u00f5es<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Conte\u00fado certificado<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-19\" style=\"--awb-margin-top:-16px;\"><p>Grava\u00e7\u00f5es de \u00e1udio e v\u00eddeo, chat, e-mail, screenshot<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Resultado<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-20\" style=\"--awb-margin-top:-16px;\"><p>Documenta\u00e7\u00e3o e relat\u00f3rios certificados com valor jur\u00eddico<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Modo de ado\u00e7\u00e3o<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-21\" style=\"--awb-margin-top:-16px;\"><p>App \/ Web \/ API \/ SDK<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:59.9826px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:24px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:11.9922px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:48px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-36px;--awb-margin-top-small:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Necessidades<\/h2><\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Comunica\u00e7\u00f5es sem garantias probat\u00f3rias, expostas a impugna\u00e7\u00e3o e a negativa<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Custo alto de gest\u00e3o das reclama\u00e7\u00f5es por falta de provas verific\u00e1veis das intera\u00e7\u00f5es<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Falta de conformidade com a LGPD, com o Decreto 11.034\/2022 e com as normas setoriais de guarda das comunica\u00e7\u00f5es<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Risco de manipula\u00e7\u00e3o das grava\u00e7\u00f5es sem uma cadeia de cust\u00f3dia certificada<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-even-row-bgcolor:var(--awb-custom_color_3);--awb-iconcolor:var(--awb-custom_color_3);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-5 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Prazos longos de resolu\u00e7\u00e3o por causa de apura\u00e7\u00f5es sobre conte\u00fado n\u00e3o verific\u00e1vel<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:56.9965px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio: 100 \/ 88;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"1344\" height=\"768\" alt=\"Esigenze di certificazione delle comunicazioni nel contact center\" title=\"TS-contact-center-certificato-needs\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs.webp\" class=\"img-responsive wp-image-55927 img-with-aspect-ratio\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-18x10.webp 18w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-200x114.webp 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-300x171.webp 300w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-400x229.webp 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-600x343.webp 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-768x439.webp 768w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-800x457.webp 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-1024x585.webp 1024w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-1200x686.webp 1200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs.webp 1344w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"964\" height=\"772\" alt=\"processo\" title=\"Process\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1.png\" class=\"img-responsive wp-image-53790\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-200x160.png 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-400x320.png 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-600x480.png 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-800x641.png 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1.png 964w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-36px;--awb-margin-top-small:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>A solu\u00e7\u00e3o<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-22 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">A TrueScreen entra no fluxo do contact center como uma camada de certifica\u00e7\u00e3o das comunica\u00e7\u00f5es. Operadores e sistemas automatizados capturam e certificam cada intera\u00e7\u00e3o: o conte\u00fado \u00e9 cristalizado com data e hora verificadas, identidade do operador e do cliente e metadados de contexto imut\u00e1veis. As comunica\u00e7\u00f5es certificadas alimentam o cadastro do cliente e ficam dispon\u00edveis para a resolu\u00e7\u00e3o de contesta\u00e7\u00f5es, auditorias de conformidade e processos judiciais. O \u00f4nus de comprovar o cumprimento dos deveres de informa\u00e7\u00e3o, que o C\u00f3digo de Defesa do Consumidor atribui ao fornecedor, \u00e9 atendido com provas verific\u00e1veis.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:-72px;--button_margin-bottom:32px;\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Solicitar uma demonstra\u00e7\u00e3o<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:59.9826px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>O que \u00e9 certificado<\/h2><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.35;\"><h4><strong>Grava\u00e7\u00f5es de \u00e1udio e v\u00eddeo<\/strong><\/h4><\/h3><\/div><div class=\"fusion-text fusion-text-23\" style=\"--awb-margin-top:-12px;\"><p>Liga\u00e7\u00f5es telef\u00f4nicas e videochamadas certificadas, com metadados de contexto imut\u00e1veis.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>Chat e mensageria<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-24\" style=\"--awb-margin-top:-12px;\"><p>Conversas em chat ao vivo, chatbot e plataformas de mensagens certificadas na origem.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:90.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>E-mail e comunica\u00e7\u00f5es escritas<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-25\" style=\"--awb-margin-top:-12px;\"><p>Correspond\u00eancia com o cliente, confirma\u00e7\u00f5es de pedido e comunica\u00e7\u00f5es contratuais certificadas.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>Screenshot e conte\u00fado exibido na tela<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-26\" style=\"--awb-margin-top:-12px;\"><p>Telas do CRM, interfaces operacionais e conte\u00fado compartilhado durante as intera\u00e7\u00f5es.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:80.9805px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-color-small:var(--awb-color1);--awb-background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Benef\u00edcios esperados<\/h2><\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-6 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Fim do risco de palavra contra palavra, com provas certificadas e verific\u00e1veis<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-7 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Menos custo na gest\u00e3o das contesta\u00e7\u00f5es, com resolu\u00e7\u00e3o documental imediata<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-8 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Conformidade demonstr\u00e1vel com a LGPD, o C\u00f3digo de Defesa do Consumidor e o Decreto 11.034\/2022<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-9 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Cadeia de cust\u00f3dia certificada em cada comunica\u00e7\u00e3o, com rastreabilidade completa<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-10 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Menos tempo de resolu\u00e7\u00e3o das contesta\u00e7\u00f5es, com o fim das escala\u00e7\u00f5es<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-27\"><div style=\"overflow-x: auto; margin: 40px 0 0 0; border-radius: 8px; border: 1px solid #e8e6f0;\">\n<table style=\"width: 100%; border-collapse: collapse; font-family: 'DM Sans', sans-serif; font-size: 14px; line-height: 1.5; min-width: 600px;\">\n<thead>\n<tr>\n<th style=\"background-color: #1a1a2e; color: #ffffff; padding: 12px 16px; text-align: left; font-weight: 600; font-size: 13px; white-space: nowrap; border-bottom: 2px solid #7c6bc4;\">Fun\u00e7\u00e3o de neg\u00f3cio<\/th>\n<th style=\"background-color: #1a1a2e; color: #ffffff; padding: 12px 16px; text-align: left; font-weight: 600; font-size: 13px; border-bottom: 2px solid #7c6bc4;\">Benef\u00edcio<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Opera\u00e7\u00f5es \/ L\u00edder de equipe<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Menos tempo na gest\u00e3o das contesta\u00e7\u00f5es: a prova certificada resolve a impugna\u00e7\u00e3o sem escala\u00e7\u00e3o<\/td>\n<\/tr>\n<tr style=\"background-color: #f8f7fd;\">\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Garantia da qualidade<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Auditorias sobre comunica\u00e7\u00f5es certificadas com integridade garantida, sem risco de altera\u00e7\u00e3o da amostra<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Conformidade \/ Jur\u00eddico<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Dossi\u00ea verific\u00e1vel para a LGPD, o C\u00f3digo de Defesa do Consumidor e o Decreto 11.034\/2022, pronto para auditoria e lit\u00edgio<\/td>\n<\/tr>\n<tr style=\"background-color: #f8f7fd;\">\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Experi\u00eancia do cliente<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Resolu\u00e7\u00e3o mais r\u00e1pida das reclama\u00e7\u00f5es com prova objetiva, menos abandonos e mais satisfa\u00e7\u00e3o<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Gest\u00e3o de riscos<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Rastreabilidade completa das comunica\u00e7\u00f5es e menor risco de perder um lit\u00edgio<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:40px;\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Solicitar uma demonstra\u00e7\u00e3o<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:72px;--awb-padding-bottom:72px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:8.924%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.328%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#141414;--awb-margin-top:-40px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Parceiros<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-28 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Parceiros de tecnologia e de opera\u00e7\u00e3o que viabilizam a ado\u00e7\u00e3o da TrueScreen em ambientes complexos de contact center: fornecedores de plataformas CCaaS, sistemas de CRM, solu\u00e7\u00f5es de gest\u00e3o da for\u00e7a de trabalho, provedores de telefonia e de comunica\u00e7\u00f5es unificadas, operadores de BPO.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#141414;--awb-margin-top:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Integra\u00e7\u00e3o<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-29 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Plataformas de contact center (CCaaS) para a certifica\u00e7\u00e3o nativa das intera\u00e7\u00f5es em todos os canais. CRM para associa\u00e7\u00e3o autom\u00e1tica das comunica\u00e7\u00f5es certificadas ao cadastro do cliente. Sistemas de monitoramento de qualidade para an\u00e1lise de amostras certificadas com integridade garantida. DMS\/ECM para arquivamento e guarda das comunica\u00e7\u00f5es certificadas em conformidade com as normas. Plataformas de comunica\u00e7\u00f5es unificadas para a gest\u00e3o certificada de voz, v\u00eddeo, chat e e-mail.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"1561\" height=\"862\" title=\"Security Mobile ENG\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG.png\" alt class=\"img-responsive wp-image-49649\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-200x110.png 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-400x221.png 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-600x331.png 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-800x442.png 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-1200x663.png 1200w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG.png 1561w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:64px;--awb-padding-bottom:64px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.455%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-30\"><p style=\"font-family: DM Sans,sans-serif; font-size: 14px; text-transform: uppercase; letter-spacing: 1px; color: #081123; margin-bottom: 20px; font-weight: bold;\">Casos de utiliza\u00e7\u00e3o relacionados<\/p>\n<div style=\"display: flex; gap: 16px;\"><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/certified-digital-evidence-litigation\/\">Prova digital certificada para lit\u00edgios <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/product-claims-defect-certification\/\">Reclama\u00e7\u00f5es e defeitos de produto certificados <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/insurance-claims-certification\/\">Certifica\u00e7\u00e3o de sinistros de seguro <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><\/div>\n<div style=\"margin-top: 14px; text-align: right;\"><a style=\"font-family: DM Sans,sans-serif; color: #0066cc; text-decoration: none; font-size: 13px; font-weight: 600;\" href=\"https:\/\/truescreen.io\/solutions\/\">Ver todos os casos de utiliza\u00e7\u00e3o \u2192<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.455%;--awb-width-medium:100%;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<section class=\"faq faq-truescreen\" aria-labelledby=\"faq-title\">\n<h2 id=\"faq-title\">FAQ: comunica\u00e7\u00f5es certificadas no contact center<\/h2>\n<div class=\"faq-list\">\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">A certifica\u00e7\u00e3o cobre todos os canais do contact center?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Sim. A TrueScreen certifica comunica\u00e7\u00f5es em todos os canais: telefone, e-mail, chat ao vivo, chatbot, videochamada e mensageria. Cada conte\u00fado capturado recebe garantia de autenticidade, integridade e data verificada, qualquer que seja o canal de origem.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">As grava\u00e7\u00f5es certificadas s\u00e3o admiss\u00edveis em ju\u00edzo?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">As grava\u00e7\u00f5es certificadas entram no processo como documento eletr\u00f4nico, nos termos dos arts. 439 a 441 do C\u00f3digo de Processo Civil. Os metadados imut\u00e1veis e o carimbo de tempo qualificado tornam a impugna\u00e7\u00e3o muito mais dif\u00edcil, e a valora\u00e7\u00e3o da prova cabe ao juiz.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Como \u00e9 tratado o consentimento para gravar as liga\u00e7\u00f5es?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">A TrueScreen certifica o conte\u00fado, n\u00e3o substitui as pol\u00edticas de coleta de consentimento. A certifica\u00e7\u00e3o se integra aos mecanismos de opt-in j\u00e1 usados no contact center, em conformidade com a LGPD.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">A solu\u00e7\u00e3o \u00e9 compat\u00edvel com as plataformas de contact center j\u00e1 em uso?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">A TrueScreen se integra aos principais sistemas de gest\u00e3o de contact center, aos CRMs e \u00e0s plataformas documentais. A ado\u00e7\u00e3o n\u00e3o exige substituir a infraestrutura existente.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Por quanto tempo as comunica\u00e7\u00f5es certificadas ficam armazenadas?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">O prazo de guarda \u00e9 configur\u00e1vel conforme as exig\u00eancias regulat\u00f3rias do setor: de 6 meses para os registros de acesso a aplica\u00e7\u00f5es, previstos no art. 15 do Marco Civil da Internet, at\u00e9 5 anos ou mais para as comunica\u00e7\u00f5es do setor financeiro.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Qual \u00e9 o impacto no dia a dia dos atendentes?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">M\u00ednimo. A certifica\u00e7\u00e3o funciona de forma transparente durante a atividade normal do operador, sem etapas extras nem treinamento dedicado.<\/div>\n<\/details>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><div id=\"sign\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-repeat:repeat;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:64px;--awb-padding-bottom:60px;--awb-padding-top-medium:40px;--awb-padding-right-medium:30px;--awb-padding-bottom-medium:40px;--awb-padding-left-medium:30px;--awb-padding-top-small:0px;--awb-padding-right-small:30px;--awb-padding-bottom-small:40px;--awb-padding-left-small:30px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color1);--awb-background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" id=\"form-contatto\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:72px;--awb-padding-right-small:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-margin-top:-32px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-1px;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2 class=\"heading-h2 max-w-&#091;15ch&#093;\">Solicitar uma demonstra\u00e7\u00e3o<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-31\"><p style=\"color: var(--awb-color2);\">Fale com os nossos especialistas e conhe\u00e7a a TrueScreen para comunica\u00e7\u00f5es certificadas no contact center.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:32px;--awb-padding-right:32px;--awb-padding-bottom:32px;--awb-padding-left:32px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:32px;--awb-margin-left:12px;--awb-margin-bottom-small:32px;--awb-font-size:20px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20;line-height:1.35;\"><div style=\"text-align: left;\"><span style=\"font-size: 1em; letter-spacing: 0.24px; background-color: rgba(0, 0, 0, 0);\">Preencha o formul\u00e1rio para solicitar uma demonstra\u00e7\u00e3o.<\/span><\/div><\/h3><\/div><div id=\"ts-contact-form-wrapper\">\n<style>\n#ts-contact-form-wrapper {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  max-width: 100%;\n  margin: 0;\n  padding: 0;\n  line-height: 1.4 !important;\n}\n#ts-contact-form-wrapper *,\n#ts-contact-form-wrapper *::before,\n#ts-contact-form-wrapper *::after {\n  box-sizing: border-box !important;\n}\n#ts-contact-form-wrapper form,\n#ts-contact-form-wrapper form div,\n#ts-contact-form-wrapper form p {\n  margin: 0 !important;\n  padding: 0 !important;\n}\n#ts-contact-form-wrapper br {\n  display: none !important;\n}\n.fusion-body #ts-contact-form-wrapper input[type=text],\n.fusion-body #ts-contact-form-wrapper input[type=email],\n.fusion-body #ts-contact-form-wrapper input[type=tel],\n.fusion-body #ts-contact-form-wrapper select {\n  height: auto !important;\n  padding: 10px 12px !important;\n  margin: 0 !important;\n  font-size: 15px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background-color: transparent !important;\n  color: #1a1a2e !important;\n  border-width: 1.5px !important;\n}\n#ts-contact-form-wrapper input,\n#ts-contact-form-wrapper select,\n#ts-contact-form-wrapper .ts-submit-btn {\n  width: 100% !important;\n  box-sizing: border-box;\n}\n#ts-contact-form-wrapper .ts-form-group {\n  display: flex;\n  flex-direction: column;\n  margin-bottom: 12px !important;\n}\n#ts-contact-form-wrapper .ts-form-group label {\n  margin-bottom: 4px !important;\n  padding: 0 !important;\n}\n#ts-contact-form-wrapper .ts-form-group input,\n#ts-contact-form-wrapper .ts-form-group select {\n  margin-top: 0 !important;\n  margin-bottom: 0 !important;\n}\n#ts-contact-form-wrapper label {\n  font-size: 14px !important;\n  font-weight: 500 !important;\n  color: #1a1a2e !important;\n  margin-bottom: 4px !important;\n  margin-top: 0 !important;\n  padding: 0 !important;\n  line-height: 1.4 !important;\n}\n#ts-contact-form-wrapper label .ts-required {\n  color: #007AFE;\n  margin-left: 2px;\n}\n#ts-contact-form-wrapper input,\n#ts-contact-form-wrapper select {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  font-size: 15px !important;\n  padding: 10px 12px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background: transparent;\n  color: #1a1a2e !important;\n  transition: border-color 0.2s, box-shadow 0.2s;\n  outline: none;\n  width: 100%;\n  box-sizing: border-box;\n  margin: 0 !important;\n}\n#ts-contact-form-wrapper input:focus,\n#ts-contact-form-wrapper select:focus {\n  border-color: #007AFE;\n  box-shadow: 0 0 0 3px rgba(0, 122, 254, 0.1);\n}\n#ts-contact-form-wrapper input::placeholder {\n  color: #98a2b3;\n}\n#ts-contact-form-wrapper select option {\n  background: #fff;\n  color: #1a1a2e;\n}\n#ts-contact-form-wrapper input.ts-error,\n#ts-contact-form-wrapper select.ts-error {\n  border-color: #e53e3e;\n}\n#ts-contact-form-wrapper select {\n  appearance: none;\n  background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%23667085' d='M1.41 0L6 4.58 10.59 0 12 1.41l-6 6-6-6z'\/%3E%3C\/svg%3E\");\n  background-repeat: no-repeat;\n  background-position: right 12px center;\n  padding-right: 36px;\n}\n#ts-contact-form-wrapper .ts-submit-btn {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  color: #fff;\n  background: #007AFE;\n  border: none;\n  border-radius: 8px;\n  padding: 12px 32px;\n  cursor: pointer;\n  transition: background 0.2s, transform 0.1s;\n  width: 100%;\n  margin-top: 4px;\n}\n#ts-contact-form-wrapper .ts-submit-btn:hover {\n  background: #0066d6;\n}\n#ts-contact-form-wrapper .ts-submit-btn:active {\n  transform: scale(0.98);\n}\n#ts-contact-form-wrapper .ts-submit-btn:disabled {\n  background: #99c9ff;\n  cursor: not-allowed;\n  transform: none;\n}\n#ts-contact-form-wrapper .ts-form-error-msg {\n  color: #e53e3e;\n  font-size: 13px;\n  margin-top: 4px;\n  display: none;\n}\n#ts-contact-form-wrapper .ts-form-success {\n  text-align: center;\n  padding: 40px 20px;\n  display: none;\n}\n#ts-contact-form-wrapper .ts-form-success .ts-check {\n  width: 56px;\n  height: 56px;\n  background: #007AFE;\n  border-radius: 50%;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  margin: 0 auto 16px;\n}\n#ts-contact-form-wrapper .ts-form-success .ts-check svg {\n  width: 28px;\n  height: 28px;\n  stroke: #fff;\n  stroke-width: 3;\n  fill: none;\n}\n#ts-contact-form-wrapper .ts-form-success h3 {\n  font-size: 22px;\n  font-weight: 700;\n  color: #1a1a2e;\n  margin: 0 0 8px 0;\n}\n#ts-contact-form-wrapper .ts-form-success p {\n  font-size: 15px;\n  color: #555;\n  margin: 0;\n}\n#ts-contact-form-wrapper .ts-privacy {\n  font-size: 12px;\n  color: #98a2b3;\n  margin-top: 12px;\n  text-align: center;\n  line-height: 1.5;\n}\n#ts-contact-form-wrapper .ts-privacy a {\n  color: #007AFE;\n  text-decoration: none;\n}\nhtml:not([lang|=\"it\"]) #ts-contact-form-wrapper [data-lang=\"it\"] { display: none; }\nhtml[lang|=\"it\"] #ts-contact-form-wrapper [data-lang=\"en\"] { display: none; }\n#ts-contact-form-wrapper textarea {\n  width: 100% !important;\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif !important;\n  font-size: 15px !important;\n  padding: 10px 12px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background-color: transparent !important;\n  color: #1a1a2e !important;\n  outline: none;\n  box-sizing: border-box !important;\n  margin: 0 !important;\n  min-height: 110px;\n  resize: vertical;\n  line-height: 1.5;\n  display: block;\n}\n#ts-contact-form-wrapper textarea:focus {\n  border-color: #007AFE;\n  box-shadow: 0 0 0 3px rgba(0, 122, 254, 0.1);\n}\n#ts-contact-form-wrapper textarea::placeholder {\n  color: #98a2b3;\n}\n#ts-contact-form-wrapper textarea.ts-error {\n  border-color: #e53e3e;\n}\n<\/style>\n<form id=\"ts-contact-form\" novalidate>\n<div class=\"ts-form-group\">\n<label for=\"ts-first-name\" data-lang=\"en\">First Name <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-first-name\" data-lang=\"it\">Nome <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"text\" id=\"ts-first-name\" name=\"first_name\" required autocomplete=\"given-name\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-first-name\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-last-name\" data-lang=\"en\">Last Name <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-last-name\" data-lang=\"it\">Cognome <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"text\" id=\"ts-last-name\" name=\"last_name\" required autocomplete=\"family-name\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-last-name\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-email\">Email <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"email\" id=\"ts-email\" name=\"email\" required autocomplete=\"email\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-email\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-phone\" data-lang=\"en\">Phone<\/label>\n<label for=\"ts-phone\" data-lang=\"it\">Telefono<\/label>\n<input type=\"tel\" id=\"ts-phone\" name=\"phone\" autocomplete=\"tel\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-phone\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-industry\" data-lang=\"en\">Industry <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-industry\" data-lang=\"it\">Settore <span class=\"ts-required\">*<\/span><\/label>\n<select id=\"ts-industry\" name=\"industry\" required><option value=\"\">---<\/option><option value=\"Environment & Sustainability\">Environment & Sustainability<\/option><option value=\"Healthcare & Pharma\">Healthcare & Pharma<\/option><option value=\"Financial Services\">Financial Services<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Legal & Compliance\">Legal & Compliance<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Public Administration\">Public Administration<\/option><option value=\"Real Estate & Construction\">Real Estate & Construction<\/option><option value=\"Safety & Defense\">Safety & Defense<\/option><option value=\"Software house & System Integrators\">Software house & System Integrators<\/option><option value=\"Telco & Media\">Telco & Media<\/option><option value=\"Transport & Logistics\">Transport & Logistics<\/option><option value=\"Other\">Other<\/option><\/select>\n<span class=\"ts-form-error-msg\" id=\"ts-err-industry\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-message\" data-lang=\"en\">Message<\/label>\n<label for=\"ts-message\" data-lang=\"it\">Messaggio<\/label>\n<textarea id=\"ts-message\" name=\"message\" rows=\"4\" autocomplete=\"off\"><\/textarea>\n<span class=\"ts-form-error-msg\" id=\"ts-err-message\"><\/span>\n<\/div>\n<button type=\"submit\" class=\"ts-submit-btn\" id=\"ts-submit-btn\">Send Message<\/button>\n<p class=\"ts-privacy\" data-lang=\"en\">By submitting, you agree to our <a href=\"\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/p>\n<p class=\"ts-privacy\" data-lang=\"it\">Inviando, accetti la nostra <a href=\"\/it\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/p>\n<div style=\"position:absolute;left:-9999px;top:-9999px;\" aria-hidden=\"true\">\n<input type=\"text\" name=\"website_url\" tabindex=\"-1\" autocomplete=\"off\">\n<\/div>\n<input type=\"hidden\" id=\"ts-utm-source\" name=\"utm_source\">\n<input type=\"hidden\" id=\"ts-utm-medium\" name=\"utm_medium\">\n<input type=\"hidden\" id=\"ts-utm-campaign\" name=\"utm_campaign\">\n<input type=\"hidden\" id=\"ts-utm-content\" name=\"utm_content\">\n<input type=\"hidden\" id=\"ts-form-page-url\" name=\"form_page_url\">\n<input type=\"hidden\" id=\"ts-country\" name=\"country\">\n<input type=\"hidden\" id=\"ts-form-lang\" name=\"form_lang\" value=\"en\">\n<input type=\"hidden\" id=\"ts-channel-id\" name=\"channel_id\" value=\"Contact Form Custom EN (Certified contact center)\">\n<\/form>\n<div class=\"ts-form-success\" id=\"ts-form-success\">\n<div class=\"ts-check\">\n<svg viewBox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\n<\/div>\n<h3 data-lang=\"en\">Thank you!<\/h3>\n<h3 data-lang=\"it\">Grazie!<\/h3>\n<p data-lang=\"en\">We received your message and will get back to you shortly.<\/p>\n<p data-lang=\"it\">Abbiamo ricevuto il tuo messaggio e ti ricontatteremo al pi\u00f9 presto.<\/p>\n<\/div>\n<\/div>\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/libphonenumber-js@1.11.20\/bundle\/libphonenumber-max.js\" data-cfasync=\"false\" data-pagespeed-no-defer><\/script>\n<script data-cfasync=\"false\" data-pagespeed-no-defer type=\"text\/javascript\">\n(function() {\n  'use strict';\n  var countryDialCodes = {\n    'IT': '39', 'DE': '49', 'FR': '33', 'GB': '44', 'ES': '34', 'CH': '41',\n    'AT': '43', 'NL': '31', 'BE': '32', 'PT': '351', 'SE': '46', 'NO': '47',\n    'DK': '45', 'FI': '358', 'PL': '48', 'CZ': '420', 'RO': '40', 'GR': '30',\n    'IE': '353', 'US': '1', 'BR': '55', 'JP': '81', 'CN': '86', 'AE': '971',\n    'AU': '61', 'IN': '91', 'SG': '65'\n  };\n  var TS_LANG = (function () {\n    var path = (window.location.pathname || '').toLowerCase();\n    var m = path.match(\/^\\\/(it|es|de)(\\\/|$)\/);\n    if (m) return m[1];\n    var hl = (document.documentElement.getAttribute('lang') || '').toLowerCase();\n    if (hl.indexOf('it') === 0) return 'it';\n    if (hl.indexOf('es') === 0) return 'es';\n    if (hl.indexOf('de') === 0) return 'de';\n    return 'en';\n  })();\n  var isIT = TS_LANG === 'it';\n  var TS_I18N = {\n  \"en\": {\n    \"selectIndustry\": \"Select your industry...\",\n    \"required\": \"Required\",\n    \"invalidEmail\": \"Invalid email\",\n    \"invalidPhone\": \"Invalid phone number\",\n    \"phoneTooShort\": \"Number too short\",\n    \"phoneTooLong\": \"Number too long\",\n    \"sending\": \"Sending...\",\n    \"sendBtn\": \"Send Message\",\n    \"errorGeneric\": \"An error occurred. Please try again.\",\n    \"errorConnection\": \"Connection error. Please try again.\",\n    \"thankYou\": \"\/thank-you-for-contacting-us\/\",\n    \"industries\": {}\n  },\n  \"it\": {\n    \"selectIndustry\": \"Seleziona il tuo settore...\",\n    \"required\": \"Obbligatorio\",\n    \"invalidEmail\": \"Email non valida\",\n    \"invalidPhone\": \"Numero di telefono non valido\",\n    \"phoneTooShort\": \"Numero troppo corto\",\n    \"phoneTooLong\": \"Numero troppo lungo\",\n    \"sending\": \"Invio in corso...\",\n    \"sendBtn\": \"Invia Messaggio\",\n    \"errorGeneric\": \"Si \\u00e8 verificato un errore. Riprova.\",\n    \"errorConnection\": \"Errore di connessione. Riprova.\",\n    \"thankYou\": \"\/it\/grazie-per-averci-contattato\/\",\n    \"industries\": {\n      \"Environment & Sustainability\": \"Ambiente e sostenibilit\\u00e0\",\n      \"Healthcare & Pharma\": \"Sanit\\u00e0 e farmaceutico\",\n      \"Financial Services\": \"Servizi finanziari\",\n      \"Insurance\": \"Assicurazioni\",\n      \"Legal & Compliance\": \"Legale e conformit\\u00e0\",\n      \"Manufacturing\": \"Manifatturiero\",\n      \"Public Administration\": \"Pubblica amministrazione\",\n      \"Real Estate & Construction\": \"Immobiliare ed edilizia\",\n      \"Safety & Defense\": \"Sicurezza e difesa\",\n      \"Software house & System Integrators\": \"Software house e system integrator\",\n      \"Telco & Media\": \"Telecomunicazioni e media\",\n      \"Transport & Logistics\": \"Trasporti e logistica\",\n      \"Other\": \"Altro\"\n    }\n  },\n  \"es\": {\n    \"selectIndustry\": \"Selecciona tu sector...\",\n    \"required\": \"Obligatorio\",\n    \"invalidEmail\": \"Correo electr\\u00f3nico no v\\u00e1lido\",\n    \"invalidPhone\": \"N\\u00famero de tel\\u00e9fono no v\\u00e1lido\",\n    \"phoneTooShort\": \"N\\u00famero demasiado corto\",\n    \"phoneTooLong\": \"N\\u00famero demasiado largo\",\n    \"sending\": \"Enviando...\",\n    \"sendBtn\": \"Enviar mensaje\",\n    \"errorGeneric\": \"Se ha producido un error. Int\\u00e9ntalo de nuevo.\",\n    \"errorConnection\": \"Error de conexi\\u00f3n. Int\\u00e9ntalo de nuevo.\",\n    \"thankYou\": \"\/es\/gracias-por-contactarnos\/\",\n    \"industries\": {\n      \"Environment & Sustainability\": \"Medio ambiente y sostenibilidad\",\n      \"Healthcare & Pharma\": \"Sanidad y farmac\\u00e9utica\",\n      \"Financial Services\": \"Servicios financieros\",\n      \"Insurance\": \"Seguros\",\n      \"Legal & Compliance\": \"Legal y cumplimiento\",\n      \"Manufacturing\": \"Fabricaci\\u00f3n\",\n      \"Public Administration\": \"Administraci\\u00f3n p\\u00fablica\",\n      \"Real Estate & Construction\": \"Inmobiliario y construcci\\u00f3n\",\n      \"Safety & Defense\": \"Seguridad y defensa\",\n      \"Software house & System Integrators\": \"Software e integradores de sistemas\",\n      \"Telco & Media\": \"Telecomunicaciones y medios\",\n      \"Transport & Logistics\": \"Transporte y log\\u00edstica\",\n      \"Other\": \"Otro\"\n    }\n  },\n  \"de\": {\n    \"selectIndustry\": \"Branche w\\u00e4hlen...\",\n    \"required\": \"Erforderlich\",\n    \"invalidEmail\": \"Ung\\u00fcltige E-Mail-Adresse\",\n    \"invalidPhone\": \"Ung\\u00fcltige Telefonnummer\",\n    \"phoneTooShort\": \"Nummer zu kurz\",\n    \"phoneTooLong\": \"Nummer zu lang\",\n    \"sending\": \"Wird gesendet...\",\n    \"sendBtn\": \"Nachricht senden\",\n    \"errorGeneric\": \"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut.\",\n    \"errorConnection\": \"Verbindungsfehler. Bitte versuchen Sie es erneut.\",\n    \"thankYou\": \"\/de\/danke-fuer-ihre-nachricht\/\",\n    \"industries\": {\n      \"Environment & Sustainability\": \"Umwelt & Nachhaltigkeit\",\n      \"Healthcare & Pharma\": \"Gesundheit & Pharma\",\n      \"Financial Services\": \"Finanzdienstleistungen\",\n      \"Insurance\": \"Versicherungen\",\n      \"Legal & Compliance\": \"Recht & Compliance\",\n      \"Manufacturing\": \"Fertigung\",\n      \"Public Administration\": \"\\u00d6ffentliche Verwaltung\",\n      \"Real Estate & Construction\": \"Immobilien & Bauwesen\",\n      \"Safety & Defense\": \"Sicherheit & Verteidigung\",\n      \"Software house & System Integrators\": \"Softwareh\\u00e4user & Systemintegratoren\",\n      \"Telco & Media\": \"Telekommunikation & Medien\",\n      \"Transport & Logistics\": \"Transport & Logistik\",\n      \"Other\": \"Sonstiges\"\n    }\n  }\n};\n  var i18n = TS_I18N[TS_LANG] || TS_I18N.en;\n  function localizeForm() {\n    var sel = document.getElementById('ts-industry');\n    if (sel) {\n      for (var i = 0; i < sel.options.length; i++) {\n        var opt = sel.options[i];\n        if (opt.value === '') {\n          opt.textContent = i18n.selectIndustry;\n        } else if (i18n.industries[opt.value]) {\n          opt.textContent = i18n.industries[opt.value];\n        }\n      }\n    }\n    var langField = document.getElementById('ts-form-lang');\n    if (langField) langField.value = TS_LANG;\n    var submitBtn = document.getElementById('ts-submit-btn');\n    if (submitBtn) submitBtn.textContent = i18n.sendBtn;\n  }\n  var TS_UTM_KEYS = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_content', 'utm_term'];\n  var TS_CLICK_KEYS = ['gclid', 'fbclid', 'msclkid', 'li_fat_id', 'ttclid'];\n  function tsCaptureAttribution() {\n    var qs;\n    try { qs = new URLSearchParams(window.location.search); } catch (e) { return; }\n    TS_UTM_KEYS.concat(TS_CLICK_KEYS).forEach(function (k) {\n      var v = qs.get(k);\n      if (v) { try { sessionStorage.setItem('ts_' + k, v.substring(0, 255)); } catch (e) {} }\n    });\n    try {\n      if (!sessionStorage.getItem('ts_landing_page')) {\n        sessionStorage.setItem('ts_landing_page', String(window.location.href).substring(0, 500));\n        sessionStorage.setItem('ts_referrer', String(document.referrer || '').substring(0, 500));\n      }\n    } catch (e) {}\n  }\n  function tsReadAttr(k) {\n    var qs;\n    try { qs = new URLSearchParams(window.location.search); } catch (e) { qs = null; }\n    var v = qs ? qs.get(k) : '';\n    if (v) return v.substring(0, 255);\n    try { return sessionStorage.getItem('ts_' + k) || ''; } catch (e) { return ''; }\n  }\n  function tsSetHidden(name, value) {\n    var form = document.getElementById('ts-contact-form');\n    if (!form) return;\n    var el = form.querySelector('input[name=\"' + name + '\"]');\n    if (!el) {\n      el = document.createElement('input');\n      el.type = 'hidden';\n      el.name = name;\n      form.appendChild(el);\n    }\n    el.value = value || '';\n  }\n  function populateHiddenFields() {\n    tsCaptureAttribution();\n    document.getElementById('ts-utm-source').value = tsReadAttr('utm_source');\n    document.getElementById('ts-utm-medium').value = tsReadAttr('utm_medium');\n    document.getElementById('ts-utm-campaign').value = tsReadAttr('utm_campaign');\n    document.getElementById('ts-utm-content').value = tsReadAttr('utm_content');\n    tsSetHidden('utm_term', tsReadAttr('utm_term'));\n    var clickPairs = [];\n    TS_CLICK_KEYS.forEach(function (k) {\n      var v = tsReadAttr(k);\n      if (v) clickPairs.push(k + '=' + v);\n    });\n    tsSetHidden('click_ids', clickPairs.join(', '));\n    tsSetHidden('landing_page', tsReadAttr('landing_page') || window.location.href);\n    tsSetHidden('referrer', tsReadAttr('referrer') || document.referrer || '');\n    document.getElementById('ts-form-page-url').value = window.location.origin + window.location.pathname;\n    try {\n      var tz = Intl.DateTimeFormat().resolvedOptions().timeZone;\n      var tzCountryMap = {\n        'Europe\/Rome': 'IT', 'Europe\/Berlin': 'DE', 'Europe\/Paris': 'FR',\n        'Europe\/London': 'GB', 'Europe\/Madrid': 'ES', 'Europe\/Zurich': 'CH',\n        'Europe\/Vienna': 'AT', 'Europe\/Amsterdam': 'NL', 'Europe\/Brussels': 'BE',\n        'Europe\/Lisbon': 'PT', 'Europe\/Stockholm': 'SE', 'Europe\/Oslo': 'NO',\n        'Europe\/Copenhagen': 'DK', 'Europe\/Helsinki': 'FI', 'Europe\/Warsaw': 'PL',\n        'Europe\/Prague': 'CZ', 'Europe\/Bucharest': 'RO', 'Europe\/Athens': 'GR',\n        'Europe\/Dublin': 'IE', 'America\/New_York': 'US', 'America\/Chicago': 'US',\n        'America\/Denver': 'US', 'America\/Los_Angeles': 'US', 'America\/Sao_Paulo': 'BR',\n        'Asia\/Tokyo': 'JP', 'Asia\/Shanghai': 'CN', 'Asia\/Dubai': 'AE',\n        'Australia\/Sydney': 'AU', 'Asia\/Kolkata': 'IN', 'Asia\/Singapore': 'SG'\n      };\n      document.getElementById('ts-country').value = tzCountryMap[tz] || tz.split('\/')[0];\n    } catch(e) {\n      document.getElementById('ts-country').value = navigator.language ? navigator.language.split('-').pop().toUpperCase() : '';\n    }\n    document.getElementById('ts-form-lang').value = TS_LANG;\n    \/\/ Il suffisso di lingua si aggiunge solo al channel_id generico: quelli\n    \/\/ personalizzati per pagina (\"Contact Form Custom IT (Nome use case)\")\n    \/\/ identificano gia' la provenienza e non vanno alterati.\n    var chEl = document.getElementById('ts-channel-id');\n    var channelBase = chEl.value.replace(\/ (IT|EN|ES|DE)$\/, '');\n    if (channelBase === 'Contact Form Custom') {\n      chEl.value = channelBase + ' ' + TS_LANG.toUpperCase();\n    }\n  }\n  function showError(fieldId, msg) {\n    var input = document.getElementById(fieldId);\n    if (input) input.classList.add('ts-error');\n    var errId = 'ts-err-' + fieldId.replace('ts-', '');\n    var err = document.getElementById(errId);\n    if (err) { err.textContent = msg; err.style.display = 'block'; }\n  }\n  function clearErrors() {\n    var inputs = document.querySelectorAll('#ts-contact-form .ts-error');\n    inputs.forEach(function(el) { el.classList.remove('ts-error'); });\n    var msgs = document.querySelectorAll('#ts-contact-form .ts-form-error-msg');\n    msgs.forEach(function(el) { el.style.display = 'none'; });\n  }\n  function validateForm() {\n    clearErrors();\n    var valid = true;\n    var firstName = document.getElementById('ts-first-name').value.trim();\n    var lastName = document.getElementById('ts-last-name').value.trim();\n    var email = document.getElementById('ts-email').value.trim();\n    var industry = document.getElementById('ts-industry').value;\n    if (!firstName) { showError('ts-first-name', i18n.required); valid = false; }\n    if (!lastName) { showError('ts-last-name', i18n.required); valid = false; }\n    if (!email) { showError('ts-email', i18n.required); valid = false; }\n    else if (!\/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(email)) { showError('ts-email', i18n.invalidEmail); valid = false; }\n    if (!industry) { showError('ts-industry', i18n.required); valid = false; }\n    var phoneVal = document.getElementById('ts-phone').value.trim();\n    if (phoneVal && typeof libphonenumber !== 'undefined') {\n      try {\n        var country = document.getElementById('ts-country').value || 'IT';\n        var num = phoneVal;\n        if (!num.startsWith('+')) {\n          num = '+' + (countryDialCodes[country] || '39') + num.replace(\/^0+\/, '');\n        }\n        var parsed = libphonenumber.parsePhoneNumber(num);\n        if (!parsed || !parsed.isValid()) {\n          var errMsg = i18n.invalidPhone;\n          if (parsed && parsed.nationalNumber && parsed.nationalNumber.length < 6) errMsg = i18n.phoneTooShort;\n          showError('ts-phone', errMsg);\n          valid = false;\n        } else {\n          document.getElementById('ts-phone').value = parsed.formatInternational();\n        }\n      } catch(e) {\n        showError('ts-phone', i18n.invalidPhone);\n        valid = false;\n      }\n    } else if (phoneVal) {\n      var cleaned = phoneVal.replace(\/[\\s\\-\\(\\)\\.]\/g, '');\n      if (cleaned.length < 7 || cleaned.length > 16 || !\/^\\+?[0-9]+$\/.test(cleaned)) {\n        showError('ts-phone', i18n.invalidPhone);\n        valid = false;\n      }\n    }\n    return valid;\n  }\n  function handleSubmit(e) {\n    e.preventDefault();\n    if (!validateForm()) return;\n    var btn = document.getElementById('ts-submit-btn');\n    btn.disabled = true;\n    btn.textContent = i18n.sending;\n    var email = document.getElementById('ts-email').value.trim();\n    var firstName = document.getElementById('ts-first-name').value.trim();\n    var lastName = document.getElementById('ts-last-name').value.trim();\n    if (typeof posthog !== 'undefined') {\n      posthog.identify(email, {\n        name: firstName + ' ' + lastName,\n        email: email,\n        source: 'custom_contact_form',\n        industry: document.getElementById('ts-industry').value\n      });\n      posthog.capture('contact_form_submitted', {\n        form_name: 'custom_contact_form',\n        form_page: window.location.pathname,\n        industry: document.getElementById('ts-industry').value,\n        utm_source: document.getElementById('ts-utm-source').value,\n        utm_medium: document.getElementById('ts-utm-medium').value,\n        utm_campaign: document.getElementById('ts-utm-campaign').value,\n        utm_term: tsReadAttr('utm_term'),\n        lang: TS_LANG\n      });\n    }\n    var formData = new FormData(document.getElementById('ts-contact-form'));\n    formData.append('action', 'ts_contact_form');\n    var xhr = new XMLHttpRequest();\n    xhr.open('POST', '\/wp-admin\/admin-ajax.php');\n    xhr.onload = function() {\n      if (xhr.status === 200) {\n        var resp = JSON.parse(xhr.responseText);\n        if (resp.success) {\n          window.location.href = i18n.thankYou || '\/thank-you-for-contacting-us\/';\n          return;\n        } else {\n          btn.disabled = false;\n          btn.textContent = i18n.sendBtn;\n          alert(resp.data && resp.data.message ? resp.data.message : i18n.errorGeneric);\n        }\n      } else {\n        btn.disabled = false;\n        btn.textContent = i18n.sendBtn;\n        alert(i18n.errorConnection);\n      }\n    };\n    xhr.onerror = function() {\n      btn.disabled = false;\n      btn.textContent = i18n.sendBtn;\n      alert(i18n.errorConnection);\n    };\n    xhr.send(formData);\n  }\n  function init() {\n    populateHiddenFields();\n    localizeForm();\n    document.getElementById('ts-contact-form').addEventListener('submit', handleSubmit);\n  }\n  if (document.readyState === 'loading') {\n    document.addEventListener('DOMContentLoaded', init);\n  } else {\n    init();\n  }\n})();\n<\/script><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"featured_media":55929,"template":"","class_list":["post-58242","caso-de-utilizacao","type-caso-de-utilizacao","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/truescreen.io\/pt\/wp-json\/wp\/v2\/caso-de-utilizacao\/58242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truescreen.io\/pt\/wp-json\/wp\/v2\/caso-de-utilizacao"}],"about":[{"href":"https:\/\/truescreen.io\/pt\/wp-json\/wp\/v2\/types\/caso-de-utilizacao"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/truescreen.io\/pt\/wp-json\/wp\/v2\/media\/55929"}],"wp:attachment":[{"href":"https:\/\/truescreen.io\/pt\/wp-json\/wp\/v2\/media?parent=58242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}