{"id":58174,"date":"2026-08-28T16:46:46","date_gmt":"2026-08-28T14:46:46","guid":{"rendered":"https:\/\/truescreen.io\/?post_type=cas-d-utilisation&p=58174"},"modified":"2026-08-28T16:46:46","modified_gmt":"2026-08-28T14:46:46","slug":"centre-de-contact-certifie","status":"publish","type":"cas-d-utilisation","link":"https:\/\/truescreen.io\/fr\/cas-d-utilisation\/centre-de-contact-certifie\/","title":{"rendered":"Centre de contact certifi\u00e9 : des communications \u00e0 valeur juridique"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:39.9931px;--awb-padding-top-small:0px;--awb-padding-bottom-small:48px;--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;--awb-background-color:var(--awb-color2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-right-medium:92.9931px;--awb-padding-left-medium:0px;--awb-padding-top-small:0px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.559%;--awb-margin-bottom-large:70px;--awb-spacing-left-large:1.261%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:-;--awb-spacing-right-small:2.328%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.164%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-block\"><style>\n.fusion-title .fusion-title-heading { font-family: 'Raleway', sans-serif !important; }\n.fusion-text p, .fusion-text li, .fusion-text a, .fusion-text span, .fusion-text strong, .fusion-text b { font-family: 'DM Sans', sans-serif; }\n.fusion-button-text { font-family: 'DM Sans', sans-serif; }\n.panel-title a, .fusion-toggle-heading { font-family: 'DM Sans', sans-serif !important; }\n.toggle-content p { font-family: 'DM Sans', sans-serif; }\n.fusion-checklist .fusion-li-item-content p { font-family: 'DM Sans', sans-serif; }\n<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;--minFontSize:36;line-height:1.3;\">Centre de contact certifi\u00e9 : des communications \u00e0 valeur juridique<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:18px;\"><p style=\"color: var(--awb-color1);\">Certification du chat, des e-mails et des enregistrements audio et vid\u00e9o entre le client et le conseiller, pour supprimer les litiges et garantir la conformit\u00e9 r\u00e9glementaire.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2 sm-text-align-center fusion-text-no-margin\" style=\"--awb-font-size:16px;--awb-line-height:1.7;--awb-letter-spacing:0.2px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:hsla(var(--awb-custom_color_1-h),var(--awb-custom_color_1-s),var(--awb-custom_color_1-l),calc(var(--awb-custom_color_1-a) - 10%));--awb-margin-top:10px;--awb-margin-right:10px;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Poppins&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Demander une d\u00e9mo<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:36px;--awb-padding-bottom:24px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.164%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Les \u00e9changes entre les clients et les centres de contact passent par de multiples canaux : appels t\u00e9l\u00e9phoniques, chat, e-mail, visioconf\u00e9rences. Chaque interaction produit des informations d\u00e9cisives sur les accords conclus, les consignes donn\u00e9es et les engagements contractuels. Le probl\u00e8me est que ces informations ne naissent presque jamais avec des garanties v\u00e9rifiables d&#8217;authenticit\u00e9 et d&#8217;int\u00e9grit\u00e9. Sans certification \u00e0 la source, un enregistrement peut \u00eatre contest\u00e9, un e-mail ni\u00e9, une conversation remise en cause. L&#8217;entreprise s&#8217;expose alors \u00e0 des litiges co\u00fbteux, \u00e0 la perte de clients et \u00e0 des manquements r\u00e9glementaires : du RGPD au r\u00e8glement eIDAS, de la directive europ\u00e9enne 2011\/83\/UE sur les droits des consommateurs \u00e0 MiFID II dans les services financiers. TrueScreen certifie chaque communication au moment de son acquisition et la transforme en donn\u00e9e \u00e0 valeur juridique, dot\u00e9e d&#8217;une <a href=\"https:\/\/truescreen.io\/digital-provenance\/\" target=\"_blank\" rel=\"noopener\">provenance num\u00e9rique<\/a> garantie : authentique, inalt\u00e9r\u00e9e, tra\u00e7able et immuable. En cas de litige, ces communications deviennent des <a href=\"https:\/\/truescreen.io\/use-cases\/certified-digital-evidence-litigation\/\" target=\"_blank\" rel=\"noopener\">preuves num\u00e9riques certifi\u00e9es<\/a> recevables en justice.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:16px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e8e8e8;border-color:#e8e8e8;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:103% !important;max-width:103% !important;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-padding-top-small:56px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">2,8 Md\u20ac<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Chiffre d&#8217;affaires des centres de contact en Italie<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(Assocontact)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">200-300 \u20ac<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Co\u00fbt moyen par litige<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(IOFM)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">56 %<\/p>\n<\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Clients insatisfaits qui partent sans rien dire<\/p>\n<\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(AmplifAI)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:16px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e8e8e8;border-color:#e8e8e8;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Secteur<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-16\" style=\"--awb-margin-top:-16px;\"><p>Relation client, BPO, centre de contact<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.714%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Fonction dans l&#8217;entreprise<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-margin-top:-16px;\"><p>Op\u00e9rations, assurance qualit\u00e9, conformit\u00e9, juridique<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Processus cl\u00e9<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-margin-top:-16px;\"><p>Gestion des interactions client, enregistrement des communications, traitement des r\u00e9clamations<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Contenus certifi\u00e9s<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-19\" style=\"--awb-margin-top:-16px;\"><p>Enregistrements audio et vid\u00e9o, chat, e-mails, screenshots<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>R\u00e9sultat<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-20\" style=\"--awb-margin-top:-16px;\"><p>Documentation et comptes rendus certifi\u00e9s \u00e0 valeur juridique<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Mode d&#8217;adoption<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-21\" style=\"--awb-margin-top:-16px;\"><p>App \/ Web \/ API \/ SDK<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:59.9826px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:24px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:11.9922px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:48px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-36px;--awb-margin-top-small:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Besoins<\/h2><\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Des communications sans garanties probatoires, expos\u00e9es \u00e0 la contestation et \u00e0 la d\u00e9n\u00e9gation<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Un co\u00fbt \u00e9lev\u00e9 de traitement des r\u00e9clamations, faute de preuves v\u00e9rifiables sur les interactions<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Le non-respect du RGPD, du r\u00e8glement eIDAS et des r\u00e9glementations sectorielles sur la conservation des communications<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Le risque de manipulation des enregistrements en l&#8217;absence de cha\u00eene de conservation certifi\u00e9e<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-even-row-bgcolor:var(--awb-custom_color_3);--awb-iconcolor:var(--awb-custom_color_3);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-5 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Des d\u00e9lais de r\u00e9solution des litiges allong\u00e9s par les v\u00e9rifications sur des contenus inv\u00e9rifiables<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:56.9965px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio: 100 \/ 88;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"1344\" height=\"768\" alt=\"Esigenze di certificazione delle comunicazioni nel contact center\" title=\"TS-contact-center-certificato-needs\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs.webp\" class=\"img-responsive wp-image-55927 img-with-aspect-ratio\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-18x10.webp 18w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-200x114.webp 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-300x171.webp 300w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-400x229.webp 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-600x343.webp 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-768x439.webp 768w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-800x457.webp 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-1024x585.webp 1024w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-1200x686.webp 1200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs.webp 1344w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"964\" height=\"772\" alt=\"processo\" title=\"Process\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1.png\" class=\"img-responsive wp-image-53790\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-200x160.png 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-400x320.png 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-600x480.png 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-800x641.png 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1.png 964w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-36px;--awb-margin-top-small:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>La solution<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-22 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">TrueScreen s&#8217;int\u00e8gre au flux de travail du centre de contact comme une couche de certification des communications. Les conseillers et les syst\u00e8mes automatis\u00e9s acqui\u00e8rent et certifient chaque interaction : le contenu est fig\u00e9 avec une date et une heure v\u00e9rifi\u00e9es, l&#8217;identit\u00e9 du conseiller et du client, et des m\u00e9tadonn\u00e9es de contexte immuables. Les communications certifi\u00e9es alimentent le dossier client et restent disponibles pour le traitement des litiges, les audits de conformit\u00e9 et les proc\u00e9dures judiciaires. La charge de la preuve du respect des obligations d&#8217;information, que la directive europ\u00e9enne 2011\/83\/UE fait peser sur le professionnel, est assum\u00e9e par des preuves v\u00e9rifiables et opposables.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:-72px;--button_margin-bottom:32px;\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Demander une d\u00e9mo<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:59.9826px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Ce qui est certifi\u00e9<\/h2><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.35;\"><h4><strong>Enregistrements audio et vid\u00e9o<\/strong><\/h4><\/h3><\/div><div class=\"fusion-text fusion-text-23\" style=\"--awb-margin-top:-12px;\"><p>Appels t\u00e9l\u00e9phoniques et visioconf\u00e9rences certifi\u00e9s, avec des m\u00e9tadonn\u00e9es de contexte immuables.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>Chat et messageries<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-24\" style=\"--awb-margin-top:-12px;\"><p>Conversations sur chat en direct, chatbot et plateformes de messagerie, certifi\u00e9es \u00e0 la source.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:90.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>E-mails et communications \u00e9crites<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-25\" style=\"--awb-margin-top:-12px;\"><p>Correspondance client, confirmations de commande et communications contractuelles certifi\u00e9es.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>Screenshots et contenus affich\u00e9s \u00e0 l&#8217;\u00e9cran<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-26\" style=\"--awb-margin-top:-12px;\"><p>\u00c9crans du CRM, interfaces op\u00e9rationnelles et contenus partag\u00e9s pendant les interactions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:80.9805px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-color-small:var(--awb-color1);--awb-background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>B\u00e9n\u00e9fices attendus<\/h2><\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-6 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Fin du \u00ab parole contre parole \u00bb gr\u00e2ce \u00e0 des preuves certifi\u00e9es et opposables<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-7 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Un co\u00fbt de traitement des litiges r\u00e9duit par une r\u00e9solution documentaire imm\u00e9diate<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-8 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Une conformit\u00e9 d\u00e9montrable au RGPD, au r\u00e8glement eIDAS, \u00e0 MiFID II et \u00e0 la directive 2011\/83\/UE<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-9 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Une cha\u00eene de conservation certifi\u00e9e sur chaque communication, avec une tra\u00e7abilit\u00e9 compl\u00e8te<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-10 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Des d\u00e9lais de r\u00e9solution des litiges r\u00e9duits par la suppression des escalades<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-27\"><div style=\"overflow-x: auto; margin: 40px 0 0 0; border-radius: 8px; border: 1px solid #e8e6f0;\">\n<table style=\"width: 100%; border-collapse: collapse; font-family: 'DM Sans', sans-serif; font-size: 14px; line-height: 1.5; min-width: 600px;\">\n<thead>\n<tr>\n<th style=\"background-color: #1a1a2e; color: #ffffff; padding: 12px 16px; text-align: left; font-weight: 600; font-size: 13px; white-space: nowrap; border-bottom: 2px solid #7c6bc4;\">Fonction dans l&#8217;entreprise<\/th>\n<th style=\"background-color: #1a1a2e; color: #ffffff; padding: 12px 16px; text-align: left; font-weight: 600; font-size: 13px; border-bottom: 2px solid #7c6bc4;\">B\u00e9n\u00e9fice<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Op\u00e9rations \/ superviseur d&#8217;\u00e9quipe<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Un temps de traitement des litiges r\u00e9duit : les preuves certifi\u00e9es r\u00e8glent les contestations sans escalade<\/td>\n<\/tr>\n<tr style=\"background-color: #f8f7fd;\">\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Assurance qualit\u00e9<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Des \u00e9coutes qualit\u00e9 sur des communications certifi\u00e9es \u00e0 l&#8217;int\u00e9grit\u00e9 garantie, sans risque d&#8217;alt\u00e9ration de l&#8217;\u00e9chantillon<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Conformit\u00e9 \/ juridique<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Un dossier v\u00e9rifiable pour le RGPD, le r\u00e8glement eIDAS, MiFID II et la directive consommateurs, pr\u00eat pour l&#8217;audit et le contentieux<\/td>\n<\/tr>\n<tr style=\"background-color: #f8f7fd;\">\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Exp\u00e9rience client<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Une r\u00e9solution plus rapide des r\u00e9clamations gr\u00e2ce \u00e0 des preuves objectives, moins d&#8217;abandons et une satisfaction en hausse<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Gestion des risques<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Une tra\u00e7abilit\u00e9 compl\u00e8te des communications et un risque r\u00e9duit de perdre un contentieux<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:40px;\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Demander une d\u00e9mo<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:72px;--awb-padding-bottom:72px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:8.924%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.328%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#141414;--awb-margin-top:-40px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Partenaires<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-28 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Partenaires technologiques et op\u00e9rationnels qui permettent d&#8217;adopter TrueScreen dans des environnements de centre de contact complexes : \u00e9diteurs de plateformes CCaaS, syst\u00e8mes CRM, solutions de gestion des effectifs, op\u00e9rateurs de t\u00e9l\u00e9phonie et de communications unifi\u00e9es, prestataires BPO.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#141414;--awb-margin-top:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Int\u00e9gration<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-29 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Plateformes de centre de contact (CCaaS) pour la certification native des interactions sur tous les canaux. CRM pour rattacher automatiquement les communications certifi\u00e9es au dossier client. Syst\u00e8mes d&#8217;\u00e9coute qualit\u00e9 pour analyser des \u00e9chantillons certifi\u00e9s \u00e0 l&#8217;int\u00e9grit\u00e9 garantie. GED\/ECM pour l&#8217;archivage et la conservation \u00e0 valeur r\u00e9glementaire des communications certifi\u00e9es. Plateformes de communications unifi\u00e9es pour une gestion certifi\u00e9e de la voix, de la vid\u00e9o, du chat et de l&#8217;e-mail.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"1561\" height=\"862\" title=\"Security Mobile ENG\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG.png\" alt class=\"img-responsive wp-image-49649\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-200x110.png 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-400x221.png 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-600x331.png 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-800x442.png 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-1200x663.png 1200w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG.png 1561w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:64px;--awb-padding-bottom:64px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.455%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-30\"><p style=\"font-family: DM Sans,sans-serif; font-size: 14px; text-transform: uppercase; letter-spacing: 1px; color: #081123; margin-bottom: 20px; font-weight: bold;\">Cas d&#8217;usage associ\u00e9s<\/p>\n<div style=\"display: flex; gap: 16px;\"><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/certified-digital-evidence-litigation\/\">Preuve num\u00e9rique certifi\u00e9e pour le contentieux : valeur juridique garantie <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/product-claims-defect-certification\/\">Certification des d\u00e9fauts produit et des r\u00e9clamations <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/insurance-claims-certification\/\">Sinistres d&#8217;assurance : preuves num\u00e9riques certifi\u00e9es pour l&#8217;expertise et l&#8217;indemnisation <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><\/div>\n<div style=\"margin-top: 14px; text-align: right;\"><a style=\"font-family: DM Sans,sans-serif; color: #0066cc; text-decoration: none; font-size: 13px; font-weight: 600;\" href=\"https:\/\/truescreen.io\/solutions\/\">Voir tous les cas d&#8217;usage \u2192<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.455%;--awb-width-medium:100%;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<section class=\"faq faq-truescreen\" aria-labelledby=\"faq-title\">\n<h2 id=\"faq-title\">FAQ : les communications certifi\u00e9es en centre de contact<\/h2>\n<div class=\"faq-list\">\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">La certification couvre-t-elle tous les canaux du centre de contact ?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Oui. TrueScreen certifie les communications sur tous les canaux : t\u00e9l\u00e9phone, e-mail, chat en direct, chatbot, visioconf\u00e9rence et messageries. Chaque contenu acquis re\u00e7oit des garanties d\u2019authenticit\u00e9, d\u2019int\u00e9grit\u00e9 et de date v\u00e9rifi\u00e9e, quel que soit le canal d\u2019origine.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Les enregistrements certifi\u00e9s sont-ils recevables en justice ?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">La certification conf\u00e8re une valeur probatoire au sens du r\u00e8glement eIDAS. Les m\u00e9tadonn\u00e9es immuables et l\u2019horodatage qualifi\u00e9 rendent la d\u00e9n\u00e9gation tr\u00e8s difficile devant le juge.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Comment le consentement \u00e0 l\u2019enregistrement des appels est-il g\u00e9r\u00e9 ?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">TrueScreen certifie les contenus, il ne remplace pas les politiques de recueil du consentement. La certification se greffe sur les m\u00e9canismes d\u2019opt-in d\u00e9j\u00e0 en place dans le centre de contact, dans le respect du RGPD et des recommandations de la CNIL sur l\u2019enregistrement des appels.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">La solution est-elle compatible avec les plateformes de centre de contact d\u00e9j\u00e0 en place ?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">TrueScreen s\u2019int\u00e8gre aux principaux syst\u00e8mes de gestion de centre de contact, aux CRM et aux plateformes documentaires. Son adoption n\u2019exige pas de remplacer l\u2019infrastructure existante.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Combien de temps les communications certifi\u00e9es sont-elles conserv\u00e9es ?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">La dur\u00e9e de conservation est param\u00e9trable selon les exigences r\u00e9glementaires du secteur : de 6 mois pour les donn\u00e9es de trafic jusqu\u2019\u00e0 5 \u00e0 7 ans pour les communications financi\u00e8res exig\u00e9es par MiFID II.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Quel est l\u2019impact sur le travail quotidien des conseillers ?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Minime. La certification op\u00e8re de fa\u00e7on transparente pendant l\u2019activit\u00e9 normale du conseiller, sans \u00e9tape suppl\u00e9mentaire ni formation d\u00e9di\u00e9e.<\/div>\n<\/details>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><div id=\"sign\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-repeat:repeat;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:64px;--awb-padding-bottom:60px;--awb-padding-top-medium:40px;--awb-padding-right-medium:30px;--awb-padding-bottom-medium:40px;--awb-padding-left-medium:30px;--awb-padding-top-small:0px;--awb-padding-right-small:30px;--awb-padding-bottom-small:40px;--awb-padding-left-small:30px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color1);--awb-background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" id=\"form-contatto\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:72px;--awb-padding-right-small:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-margin-top:-32px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-1px;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2 class=\"heading-h2 max-w-&#091;15ch&#093;\">Demander une d\u00e9mo gratuite<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-31\"><p style=\"color: var(--awb-color2);\">Parlez \u00e0 nos experts et d\u00e9couvrez TrueScreen pour les communications certifi\u00e9es en centre de contact.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:32px;--awb-padding-right:32px;--awb-padding-bottom:32px;--awb-padding-left:32px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:32px;--awb-margin-left:12px;--awb-margin-bottom-small:32px;--awb-font-size:20px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20;line-height:1.35;\"><div style=\"text-align: left;\"><span style=\"font-size: 1em; letter-spacing: 0.24px; background-color: rgba(0, 0, 0, 0);\">Remplissez le formulaire pour demander une d\u00e9mo gratuite.<\/span><\/div><\/h3><\/div><div id=\"ts-contact-form-wrapper\">\n<style>\n#ts-contact-form-wrapper {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  max-width: 100%;\n  margin: 0;\n  padding: 0;\n  line-height: 1.4 !important;\n}\n#ts-contact-form-wrapper *,\n#ts-contact-form-wrapper *::before,\n#ts-contact-form-wrapper *::after {\n  box-sizing: border-box !important;\n}\n#ts-contact-form-wrapper form,\n#ts-contact-form-wrapper form div,\n#ts-contact-form-wrapper form p {\n  margin: 0 !important;\n  padding: 0 !important;\n}\n#ts-contact-form-wrapper br {\n  display: none !important;\n}\n.fusion-body #ts-contact-form-wrapper input[type=text],\n.fusion-body #ts-contact-form-wrapper input[type=email],\n.fusion-body #ts-contact-form-wrapper input[type=tel],\n.fusion-body #ts-contact-form-wrapper select {\n  height: auto !important;\n  padding: 10px 12px !important;\n  margin: 0 !important;\n  font-size: 15px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background-color: transparent !important;\n  color: #1a1a2e !important;\n  border-width: 1.5px !important;\n}\n#ts-contact-form-wrapper input,\n#ts-contact-form-wrapper select,\n#ts-contact-form-wrapper .ts-submit-btn {\n  width: 100% !important;\n  box-sizing: border-box;\n}\n#ts-contact-form-wrapper .ts-form-group {\n  display: flex;\n  flex-direction: column;\n  margin-bottom: 12px !important;\n}\n#ts-contact-form-wrapper .ts-form-group label {\n  margin-bottom: 4px !important;\n  padding: 0 !important;\n}\n#ts-contact-form-wrapper .ts-form-group input,\n#ts-contact-form-wrapper .ts-form-group select {\n  margin-top: 0 !important;\n  margin-bottom: 0 !important;\n}\n#ts-contact-form-wrapper label {\n  font-size: 14px !important;\n  font-weight: 500 !important;\n  color: #1a1a2e !important;\n  margin-bottom: 4px !important;\n  margin-top: 0 !important;\n  padding: 0 !important;\n  line-height: 1.4 !important;\n}\n#ts-contact-form-wrapper label .ts-required {\n  color: #007AFE;\n  margin-left: 2px;\n}\n#ts-contact-form-wrapper input,\n#ts-contact-form-wrapper select {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  font-size: 15px !important;\n  padding: 10px 12px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background: transparent;\n  color: #1a1a2e !important;\n  transition: border-color 0.2s, box-shadow 0.2s;\n  outline: none;\n  width: 100%;\n  box-sizing: border-box;\n  margin: 0 !important;\n}\n#ts-contact-form-wrapper input:focus,\n#ts-contact-form-wrapper select:focus {\n  border-color: #007AFE;\n  box-shadow: 0 0 0 3px rgba(0, 122, 254, 0.1);\n}\n#ts-contact-form-wrapper input::placeholder {\n  color: #98a2b3;\n}\n#ts-contact-form-wrapper select option {\n  background: #fff;\n  color: #1a1a2e;\n}\n#ts-contact-form-wrapper input.ts-error,\n#ts-contact-form-wrapper select.ts-error {\n  border-color: #e53e3e;\n}\n#ts-contact-form-wrapper select {\n  appearance: none;\n  background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%23667085' d='M1.41 0L6 4.58 10.59 0 12 1.41l-6 6-6-6z'\/%3E%3C\/svg%3E\");\n  background-repeat: no-repeat;\n  background-position: right 12px center;\n  padding-right: 36px;\n}\n#ts-contact-form-wrapper .ts-submit-btn {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  color: #fff;\n  background: #007AFE;\n  border: none;\n  border-radius: 8px;\n  padding: 12px 32px;\n  cursor: pointer;\n  transition: background 0.2s, transform 0.1s;\n  width: 100%;\n  margin-top: 4px;\n}\n#ts-contact-form-wrapper .ts-submit-btn:hover {\n  background: #0066d6;\n}\n#ts-contact-form-wrapper .ts-submit-btn:active {\n  transform: scale(0.98);\n}\n#ts-contact-form-wrapper .ts-submit-btn:disabled {\n  background: #99c9ff;\n  cursor: not-allowed;\n  transform: none;\n}\n#ts-contact-form-wrapper .ts-form-error-msg {\n  color: #e53e3e;\n  font-size: 13px;\n  margin-top: 4px;\n  display: none;\n}\n#ts-contact-form-wrapper .ts-form-success {\n  text-align: center;\n  padding: 40px 20px;\n  display: none;\n}\n#ts-contact-form-wrapper .ts-form-success .ts-check {\n  width: 56px;\n  height: 56px;\n  background: #007AFE;\n  border-radius: 50%;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  margin: 0 auto 16px;\n}\n#ts-contact-form-wrapper .ts-form-success .ts-check svg {\n  width: 28px;\n  height: 28px;\n  stroke: #fff;\n  stroke-width: 3;\n  fill: none;\n}\n#ts-contact-form-wrapper .ts-form-success h3 {\n  font-size: 22px;\n  font-weight: 700;\n  color: #1a1a2e;\n  margin: 0 0 8px 0;\n}\n#ts-contact-form-wrapper .ts-form-success p {\n  font-size: 15px;\n  color: #555;\n  margin: 0;\n}\n#ts-contact-form-wrapper .ts-privacy {\n  font-size: 12px;\n  color: #98a2b3;\n  margin-top: 12px;\n  text-align: center;\n  line-height: 1.5;\n}\n#ts-contact-form-wrapper .ts-privacy a {\n  color: #007AFE;\n  text-decoration: none;\n}\nhtml:not([lang|=\"it\"]) #ts-contact-form-wrapper [data-lang=\"it\"] { display: none; }\nhtml[lang|=\"it\"] #ts-contact-form-wrapper [data-lang=\"en\"] { display: none; }\n#ts-contact-form-wrapper textarea {\n  width: 100% !important;\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif !important;\n  font-size: 15px !important;\n  padding: 10px 12px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background-color: transparent !important;\n  color: #1a1a2e !important;\n  outline: none;\n  box-sizing: border-box !important;\n  margin: 0 !important;\n  min-height: 110px;\n  resize: vertical;\n  line-height: 1.5;\n  display: block;\n}\n#ts-contact-form-wrapper textarea:focus {\n  border-color: #007AFE;\n  box-shadow: 0 0 0 3px rgba(0, 122, 254, 0.1);\n}\n#ts-contact-form-wrapper textarea::placeholder {\n  color: #98a2b3;\n}\n#ts-contact-form-wrapper textarea.ts-error {\n  border-color: #e53e3e;\n}\n<\/style>\n<form id=\"ts-contact-form\" novalidate>\n<div class=\"ts-form-group\">\n<label for=\"ts-first-name\" data-lang=\"en\">First Name <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-first-name\" data-lang=\"it\">Nome <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"text\" id=\"ts-first-name\" name=\"first_name\" required autocomplete=\"given-name\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-first-name\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-last-name\" data-lang=\"en\">Last Name <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-last-name\" data-lang=\"it\">Cognome <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"text\" id=\"ts-last-name\" name=\"last_name\" required autocomplete=\"family-name\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-last-name\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-email\">Email <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"email\" id=\"ts-email\" name=\"email\" required autocomplete=\"email\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-email\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-phone\" data-lang=\"en\">Phone<\/label>\n<label for=\"ts-phone\" data-lang=\"it\">Telefono<\/label>\n<input type=\"tel\" id=\"ts-phone\" name=\"phone\" autocomplete=\"tel\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-phone\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-industry\" data-lang=\"en\">Industry <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-industry\" data-lang=\"it\">Settore <span class=\"ts-required\">*<\/span><\/label>\n<select id=\"ts-industry\" name=\"industry\" required><option value=\"\">---<\/option><option value=\"Environment & Sustainability\">Environment & Sustainability<\/option><option value=\"Healthcare & Pharma\">Healthcare & Pharma<\/option><option value=\"Financial Services\">Financial Services<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Legal & Compliance\">Legal & Compliance<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Public Administration\">Public Administration<\/option><option value=\"Real Estate & Construction\">Real Estate & Construction<\/option><option value=\"Safety & Defense\">Safety & Defense<\/option><option value=\"Software house & System Integrators\">Software house & System Integrators<\/option><option value=\"Telco & Media\">Telco & Media<\/option><option value=\"Transport & Logistics\">Transport & Logistics<\/option><option value=\"Other\">Other<\/option><\/select>\n<span class=\"ts-form-error-msg\" id=\"ts-err-industry\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-message\" data-lang=\"en\">Message<\/label>\n<label for=\"ts-message\" data-lang=\"it\">Messaggio<\/label>\n<textarea id=\"ts-message\" name=\"message\" rows=\"4\" autocomplete=\"off\"><\/textarea>\n<span class=\"ts-form-error-msg\" id=\"ts-err-message\"><\/span>\n<\/div>\n<button type=\"submit\" class=\"ts-submit-btn\" id=\"ts-submit-btn\">Send Message<\/button>\n<p class=\"ts-privacy\" data-lang=\"en\">By submitting, you agree to our <a href=\"\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/p>\n<p class=\"ts-privacy\" data-lang=\"it\">Inviando, accetti la nostra <a href=\"\/it\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/p>\n<div style=\"position:absolute;left:-9999px;top:-9999px;\" aria-hidden=\"true\">\n<input type=\"text\" name=\"website_url\" tabindex=\"-1\" autocomplete=\"off\">\n<\/div>\n<input type=\"hidden\" id=\"ts-utm-source\" name=\"utm_source\">\n<input type=\"hidden\" id=\"ts-utm-medium\" name=\"utm_medium\">\n<input type=\"hidden\" id=\"ts-utm-campaign\" name=\"utm_campaign\">\n<input type=\"hidden\" id=\"ts-utm-content\" name=\"utm_content\">\n<input type=\"hidden\" id=\"ts-form-page-url\" name=\"form_page_url\">\n<input type=\"hidden\" id=\"ts-country\" name=\"country\">\n<input type=\"hidden\" id=\"ts-form-lang\" name=\"form_lang\" value=\"en\">\n<input type=\"hidden\" id=\"ts-channel-id\" name=\"channel_id\" value=\"Contact Form Custom EN (Certified contact center)\">\n<\/form>\n<div class=\"ts-form-success\" id=\"ts-form-success\">\n<div class=\"ts-check\">\n<svg viewBox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\n<\/div>\n<h3 data-lang=\"en\">Thank you!<\/h3>\n<h3 data-lang=\"it\">Grazie!<\/h3>\n<p data-lang=\"en\">We received your message and will get back to you shortly.<\/p>\n<p data-lang=\"it\">Abbiamo ricevuto il tuo messaggio e ti ricontatteremo al pi\u00f9 presto.<\/p>\n<\/div>\n<\/div>\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/libphonenumber-js@1.11.20\/bundle\/libphonenumber-max.js\" data-cfasync=\"false\" data-pagespeed-no-defer><\/script>\n<script data-cfasync=\"false\" data-pagespeed-no-defer type=\"text\/javascript\">\n(function() {\n  'use strict';\n  var countryDialCodes = {\n    'IT': '39', 'DE': '49', 'FR': '33', 'GB': '44', 'ES': '34', 'CH': '41',\n    'AT': '43', 'NL': '31', 'BE': '32', 'PT': '351', 'SE': '46', 'NO': '47',\n    'DK': '45', 'FI': '358', 'PL': '48', 'CZ': '420', 'RO': '40', 'GR': '30',\n    'IE': '353', 'US': '1', 'BR': '55', 'JP': '81', 'CN': '86', 'AE': '971',\n    'AU': '61', 'IN': '91', 'SG': '65'\n  };\n  var TS_LANG = (function () {\n    var path = (window.location.pathname || '').toLowerCase();\n    var m = path.match(\/^\\\/(it|es|de)(\\\/|$)\/);\n    if (m) return m[1];\n    var hl = (document.documentElement.getAttribute('lang') || '').toLowerCase();\n    if (hl.indexOf('it') === 0) return 'it';\n    if (hl.indexOf('es') === 0) return 'es';\n    if (hl.indexOf('de') === 0) return 'de';\n    return 'en';\n  })();\n  var isIT = TS_LANG === 'it';\n  var TS_I18N = {\n  \"en\": {\n    \"selectIndustry\": \"Select your industry...\",\n    \"required\": \"Required\",\n    \"invalidEmail\": \"Invalid email\",\n    \"invalidPhone\": \"Invalid phone number\",\n    \"phoneTooShort\": \"Number too short\",\n    \"phoneTooLong\": \"Number too long\",\n    \"sending\": \"Sending...\",\n    \"sendBtn\": \"Send Message\",\n    \"errorGeneric\": \"An error occurred. Please try again.\",\n    \"errorConnection\": \"Connection error. Please try again.\",\n    \"thankYou\": \"\/thank-you-for-contacting-us\/\",\n    \"industries\": {}\n  },\n  \"it\": {\n    \"selectIndustry\": \"Seleziona il tuo settore...\",\n    \"required\": \"Obbligatorio\",\n    \"invalidEmail\": \"Email non valida\",\n    \"invalidPhone\": \"Numero di telefono non valido\",\n    \"phoneTooShort\": \"Numero troppo corto\",\n    \"phoneTooLong\": \"Numero troppo lungo\",\n    \"sending\": \"Invio in corso...\",\n    \"sendBtn\": \"Invia Messaggio\",\n    \"errorGeneric\": \"Si \\u00e8 verificato un errore. Riprova.\",\n    \"errorConnection\": \"Errore di connessione. Riprova.\",\n    \"thankYou\": \"\/it\/grazie-per-averci-contattato\/\",\n    \"industries\": {\n      \"Environment & Sustainability\": \"Ambiente e sostenibilit\\u00e0\",\n      \"Healthcare & Pharma\": \"Sanit\\u00e0 e farmaceutico\",\n      \"Financial Services\": \"Servizi finanziari\",\n      \"Insurance\": \"Assicurazioni\",\n      \"Legal & Compliance\": \"Legale e conformit\\u00e0\",\n      \"Manufacturing\": \"Manifatturiero\",\n      \"Public Administration\": \"Pubblica amministrazione\",\n      \"Real Estate & Construction\": \"Immobiliare ed edilizia\",\n      \"Safety & Defense\": \"Sicurezza e difesa\",\n      \"Software house & System Integrators\": \"Software house e system integrator\",\n      \"Telco & Media\": \"Telecomunicazioni e media\",\n      \"Transport & Logistics\": \"Trasporti e logistica\",\n      \"Other\": \"Altro\"\n    }\n  },\n  \"es\": {\n    \"selectIndustry\": \"Selecciona tu sector...\",\n    \"required\": \"Obligatorio\",\n    \"invalidEmail\": \"Correo electr\\u00f3nico no v\\u00e1lido\",\n    \"invalidPhone\": \"N\\u00famero de tel\\u00e9fono no v\\u00e1lido\",\n    \"phoneTooShort\": \"N\\u00famero demasiado corto\",\n    \"phoneTooLong\": \"N\\u00famero demasiado largo\",\n    \"sending\": \"Enviando...\",\n    \"sendBtn\": \"Enviar mensaje\",\n    \"errorGeneric\": \"Se ha producido un error. Int\\u00e9ntalo de nuevo.\",\n    \"errorConnection\": \"Error de conexi\\u00f3n. Int\\u00e9ntalo de nuevo.\",\n    \"thankYou\": \"\/es\/gracias-por-contactarnos\/\",\n    \"industries\": {\n      \"Environment & Sustainability\": \"Medio ambiente y sostenibilidad\",\n      \"Healthcare & Pharma\": \"Sanidad y farmac\\u00e9utica\",\n      \"Financial Services\": \"Servicios financieros\",\n      \"Insurance\": \"Seguros\",\n      \"Legal & Compliance\": \"Legal y cumplimiento\",\n      \"Manufacturing\": \"Fabricaci\\u00f3n\",\n      \"Public Administration\": \"Administraci\\u00f3n p\\u00fablica\",\n      \"Real Estate & Construction\": \"Inmobiliario y construcci\\u00f3n\",\n      \"Safety & Defense\": \"Seguridad y defensa\",\n      \"Software house & System Integrators\": \"Software e integradores de sistemas\",\n      \"Telco & Media\": \"Telecomunicaciones y medios\",\n      \"Transport & Logistics\": \"Transporte y log\\u00edstica\",\n      \"Other\": \"Otro\"\n    }\n  },\n  \"de\": {\n    \"selectIndustry\": \"Branche w\\u00e4hlen...\",\n    \"required\": \"Erforderlich\",\n    \"invalidEmail\": \"Ung\\u00fcltige E-Mail-Adresse\",\n    \"invalidPhone\": \"Ung\\u00fcltige Telefonnummer\",\n    \"phoneTooShort\": \"Nummer zu kurz\",\n    \"phoneTooLong\": \"Nummer zu lang\",\n    \"sending\": \"Wird gesendet...\",\n    \"sendBtn\": \"Nachricht senden\",\n    \"errorGeneric\": \"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut.\",\n    \"errorConnection\": \"Verbindungsfehler. Bitte versuchen Sie es erneut.\",\n    \"thankYou\": \"\/de\/danke-fuer-ihre-nachricht\/\",\n    \"industries\": {\n      \"Environment & Sustainability\": \"Umwelt & Nachhaltigkeit\",\n      \"Healthcare & Pharma\": \"Gesundheit & Pharma\",\n      \"Financial Services\": \"Finanzdienstleistungen\",\n      \"Insurance\": \"Versicherungen\",\n      \"Legal & Compliance\": \"Recht & Compliance\",\n      \"Manufacturing\": \"Fertigung\",\n      \"Public Administration\": \"\\u00d6ffentliche Verwaltung\",\n      \"Real Estate & Construction\": \"Immobilien & Bauwesen\",\n      \"Safety & Defense\": \"Sicherheit & Verteidigung\",\n      \"Software house & System Integrators\": \"Softwareh\\u00e4user & Systemintegratoren\",\n      \"Telco & Media\": \"Telekommunikation & Medien\",\n      \"Transport & Logistics\": \"Transport & Logistik\",\n      \"Other\": \"Sonstiges\"\n    }\n  }\n};\n  var i18n = TS_I18N[TS_LANG] || TS_I18N.en;\n  function localizeForm() {\n    var sel = document.getElementById('ts-industry');\n    if (sel) {\n      for (var i = 0; i < sel.options.length; i++) {\n        var opt = sel.options[i];\n        if (opt.value === '') {\n          opt.textContent = i18n.selectIndustry;\n        } else if (i18n.industries[opt.value]) {\n          opt.textContent = i18n.industries[opt.value];\n        }\n      }\n    }\n    var langField = document.getElementById('ts-form-lang');\n    if (langField) langField.value = TS_LANG;\n    var submitBtn = document.getElementById('ts-submit-btn');\n    if (submitBtn) submitBtn.textContent = i18n.sendBtn;\n  }\n  var TS_UTM_KEYS = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_content', 'utm_term'];\n  var TS_CLICK_KEYS = ['gclid', 'fbclid', 'msclkid', 'li_fat_id', 'ttclid'];\n  function tsCaptureAttribution() {\n    var qs;\n    try { qs = new URLSearchParams(window.location.search); } catch (e) { return; }\n    TS_UTM_KEYS.concat(TS_CLICK_KEYS).forEach(function (k) {\n      var v = qs.get(k);\n      if (v) { try { sessionStorage.setItem('ts_' + k, v.substring(0, 255)); } catch (e) {} }\n    });\n    try {\n      if (!sessionStorage.getItem('ts_landing_page')) {\n        sessionStorage.setItem('ts_landing_page', String(window.location.href).substring(0, 500));\n        sessionStorage.setItem('ts_referrer', String(document.referrer || '').substring(0, 500));\n      }\n    } catch (e) {}\n  }\n  function tsReadAttr(k) {\n    var qs;\n    try { qs = new URLSearchParams(window.location.search); } catch (e) { qs = null; }\n    var v = qs ? qs.get(k) : '';\n    if (v) return v.substring(0, 255);\n    try { return sessionStorage.getItem('ts_' + k) || ''; } catch (e) { return ''; }\n  }\n  function tsSetHidden(name, value) {\n    var form = document.getElementById('ts-contact-form');\n    if (!form) return;\n    var el = form.querySelector('input[name=\"' + name + '\"]');\n    if (!el) {\n      el = document.createElement('input');\n      el.type = 'hidden';\n      el.name = name;\n      form.appendChild(el);\n    }\n    el.value = value || '';\n  }\n  function populateHiddenFields() {\n    tsCaptureAttribution();\n    document.getElementById('ts-utm-source').value = tsReadAttr('utm_source');\n    document.getElementById('ts-utm-medium').value = tsReadAttr('utm_medium');\n    document.getElementById('ts-utm-campaign').value = tsReadAttr('utm_campaign');\n    document.getElementById('ts-utm-content').value = tsReadAttr('utm_content');\n    tsSetHidden('utm_term', tsReadAttr('utm_term'));\n    var clickPairs = [];\n    TS_CLICK_KEYS.forEach(function (k) {\n      var v = tsReadAttr(k);\n      if (v) clickPairs.push(k + '=' + v);\n    });\n    tsSetHidden('click_ids', clickPairs.join(', '));\n    tsSetHidden('landing_page', tsReadAttr('landing_page') || window.location.href);\n    tsSetHidden('referrer', tsReadAttr('referrer') || document.referrer || '');\n    document.getElementById('ts-form-page-url').value = window.location.origin + window.location.pathname;\n    try {\n      var tz = Intl.DateTimeFormat().resolvedOptions().timeZone;\n      var tzCountryMap = {\n        'Europe\/Rome': 'IT', 'Europe\/Berlin': 'DE', 'Europe\/Paris': 'FR',\n        'Europe\/London': 'GB', 'Europe\/Madrid': 'ES', 'Europe\/Zurich': 'CH',\n        'Europe\/Vienna': 'AT', 'Europe\/Amsterdam': 'NL', 'Europe\/Brussels': 'BE',\n        'Europe\/Lisbon': 'PT', 'Europe\/Stockholm': 'SE', 'Europe\/Oslo': 'NO',\n        'Europe\/Copenhagen': 'DK', 'Europe\/Helsinki': 'FI', 'Europe\/Warsaw': 'PL',\n        'Europe\/Prague': 'CZ', 'Europe\/Bucharest': 'RO', 'Europe\/Athens': 'GR',\n        'Europe\/Dublin': 'IE', 'America\/New_York': 'US', 'America\/Chicago': 'US',\n        'America\/Denver': 'US', 'America\/Los_Angeles': 'US', 'America\/Sao_Paulo': 'BR',\n        'Asia\/Tokyo': 'JP', 'Asia\/Shanghai': 'CN', 'Asia\/Dubai': 'AE',\n        'Australia\/Sydney': 'AU', 'Asia\/Kolkata': 'IN', 'Asia\/Singapore': 'SG'\n      };\n      document.getElementById('ts-country').value = tzCountryMap[tz] || tz.split('\/')[0];\n    } catch(e) {\n      document.getElementById('ts-country').value = navigator.language ? navigator.language.split('-').pop().toUpperCase() : '';\n    }\n    document.getElementById('ts-form-lang').value = TS_LANG;\n    \/\/ Il suffisso di lingua si aggiunge solo al channel_id generico: quelli\n    \/\/ personalizzati per pagina (\"Contact Form Custom IT (Nome use case)\")\n    \/\/ identificano gia' la provenienza e non vanno alterati.\n    var chEl = document.getElementById('ts-channel-id');\n    var channelBase = chEl.value.replace(\/ (IT|EN|ES|DE)$\/, '');\n    if (channelBase === 'Contact Form Custom') {\n      chEl.value = channelBase + ' ' + TS_LANG.toUpperCase();\n    }\n  }\n  function showError(fieldId, msg) {\n    var input = document.getElementById(fieldId);\n    if (input) input.classList.add('ts-error');\n    var errId = 'ts-err-' + fieldId.replace('ts-', '');\n    var err = document.getElementById(errId);\n    if (err) { err.textContent = msg; err.style.display = 'block'; }\n  }\n  function clearErrors() {\n    var inputs = document.querySelectorAll('#ts-contact-form .ts-error');\n    inputs.forEach(function(el) { el.classList.remove('ts-error'); });\n    var msgs = document.querySelectorAll('#ts-contact-form .ts-form-error-msg');\n    msgs.forEach(function(el) { el.style.display = 'none'; });\n  }\n  function validateForm() {\n    clearErrors();\n    var valid = true;\n    var firstName = document.getElementById('ts-first-name').value.trim();\n    var lastName = document.getElementById('ts-last-name').value.trim();\n    var email = document.getElementById('ts-email').value.trim();\n    var industry = document.getElementById('ts-industry').value;\n    if (!firstName) { showError('ts-first-name', i18n.required); valid = false; }\n    if (!lastName) { showError('ts-last-name', i18n.required); valid = false; }\n    if (!email) { showError('ts-email', i18n.required); valid = false; }\n    else if (!\/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(email)) { showError('ts-email', i18n.invalidEmail); valid = false; }\n    if (!industry) { showError('ts-industry', i18n.required); valid = false; }\n    var phoneVal = document.getElementById('ts-phone').value.trim();\n    if (phoneVal && typeof libphonenumber !== 'undefined') {\n      try {\n        var country = document.getElementById('ts-country').value || 'IT';\n        var num = phoneVal;\n        if (!num.startsWith('+')) {\n          num = '+' + (countryDialCodes[country] || '39') + num.replace(\/^0+\/, '');\n        }\n        var parsed = libphonenumber.parsePhoneNumber(num);\n        if (!parsed || !parsed.isValid()) {\n          var errMsg = i18n.invalidPhone;\n          if (parsed && parsed.nationalNumber && parsed.nationalNumber.length < 6) errMsg = i18n.phoneTooShort;\n          showError('ts-phone', errMsg);\n          valid = false;\n        } else {\n          document.getElementById('ts-phone').value = parsed.formatInternational();\n        }\n      } catch(e) {\n        showError('ts-phone', i18n.invalidPhone);\n        valid = false;\n      }\n    } else if (phoneVal) {\n      var cleaned = phoneVal.replace(\/[\\s\\-\\(\\)\\.]\/g, '');\n      if (cleaned.length < 7 || cleaned.length > 16 || !\/^\\+?[0-9]+$\/.test(cleaned)) {\n        showError('ts-phone', i18n.invalidPhone);\n        valid = false;\n      }\n    }\n    return valid;\n  }\n  function handleSubmit(e) {\n    e.preventDefault();\n    if (!validateForm()) return;\n    var btn = document.getElementById('ts-submit-btn');\n    btn.disabled = true;\n    btn.textContent = i18n.sending;\n    var email = document.getElementById('ts-email').value.trim();\n    var firstName = document.getElementById('ts-first-name').value.trim();\n    var lastName = document.getElementById('ts-last-name').value.trim();\n    if (typeof posthog !== 'undefined') {\n      posthog.identify(email, {\n        name: firstName + ' ' + lastName,\n        email: email,\n        source: 'custom_contact_form',\n        industry: document.getElementById('ts-industry').value\n      });\n      posthog.capture('contact_form_submitted', {\n        form_name: 'custom_contact_form',\n        form_page: window.location.pathname,\n        industry: document.getElementById('ts-industry').value,\n        utm_source: document.getElementById('ts-utm-source').value,\n        utm_medium: document.getElementById('ts-utm-medium').value,\n        utm_campaign: document.getElementById('ts-utm-campaign').value,\n        utm_term: tsReadAttr('utm_term'),\n        lang: TS_LANG\n      });\n    }\n    var formData = new FormData(document.getElementById('ts-contact-form'));\n    formData.append('action', 'ts_contact_form');\n    var xhr = new XMLHttpRequest();\n    xhr.open('POST', '\/wp-admin\/admin-ajax.php');\n    xhr.onload = function() {\n      if (xhr.status === 200) {\n        var resp = JSON.parse(xhr.responseText);\n        if (resp.success) {\n          window.location.href = i18n.thankYou || '\/thank-you-for-contacting-us\/';\n          return;\n        } else {\n          btn.disabled = false;\n          btn.textContent = i18n.sendBtn;\n          alert(resp.data && resp.data.message ? resp.data.message : i18n.errorGeneric);\n        }\n      } else {\n        btn.disabled = false;\n        btn.textContent = i18n.sendBtn;\n        alert(i18n.errorConnection);\n      }\n    };\n    xhr.onerror = function() {\n      btn.disabled = false;\n      btn.textContent = i18n.sendBtn;\n      alert(i18n.errorConnection);\n    };\n    xhr.send(formData);\n  }\n  function init() {\n    populateHiddenFields();\n    localizeForm();\n    document.getElementById('ts-contact-form').addEventListener('submit', handleSubmit);\n  }\n  if (document.readyState === 'loading') {\n    document.addEventListener('DOMContentLoaded', init);\n  } else {\n    init();\n  }\n})();\n<\/script><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"featured_media":55929,"template":"","class_list":["post-58174","cas-d-utilisation","type-cas-d-utilisation","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/truescreen.io\/fr\/wp-json\/wp\/v2\/cas-d-utilisation\/58174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truescreen.io\/fr\/wp-json\/wp\/v2\/cas-d-utilisation"}],"about":[{"href":"https:\/\/truescreen.io\/fr\/wp-json\/wp\/v2\/types\/cas-d-utilisation"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/truescreen.io\/fr\/wp-json\/wp\/v2\/media\/55929"}],"wp:attachment":[{"href":"https:\/\/truescreen.io\/fr\/wp-json\/wp\/v2\/media?parent=58174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}