{"id":57584,"date":"2026-07-23T08:31:47","date_gmt":"2026-07-23T06:31:47","guid":{"rendered":"https:\/\/truescreen.io\/?post_type=anwendungsfall&p=57584"},"modified":"2026-07-23T08:31:47","modified_gmt":"2026-07-23T06:31:47","slug":"zertifiziertes-contact-center-kommunikation-mit","status":"publish","type":"anwendungsfall","link":"https:\/\/truescreen.io\/de\/anwendungsfall\/zertifiziertes-contact-center-kommunikation-mit\/","title":{"rendered":"Zertifiziertes Contact Center: Kommunikation mit Rechtsg\u00fcltigkeit"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:39.9931px;--awb-padding-top-small:0px;--awb-padding-bottom-small:48px;--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;--awb-background-color:var(--awb-color2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-right-medium:92.9931px;--awb-padding-left-medium:0px;--awb-padding-top-small:0px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.559%;--awb-margin-bottom-large:70px;--awb-spacing-left-large:1.261%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:-;--awb-spacing-right-small:2.328%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.164%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-block\"><style>\n.fusion-title .fusion-title-heading { font-family: 'Raleway', sans-serif !important; }\n.fusion-text p, .fusion-text li, .fusion-text a, .fusion-text span, .fusion-text strong, .fusion-text b { font-family: 'DM Sans', sans-serif; }\n.fusion-button-text { font-family: 'DM Sans', sans-serif; }\n.panel-title a, .fusion-toggle-heading { font-family: 'DM Sans', sans-serif !important; }\n.toggle-content p { font-family: 'DM Sans', sans-serif; }\n.fusion-checklist .fusion-li-item-content p { font-family: 'DM Sans', sans-serif; }\n<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;--minFontSize:36;line-height:1.3;\">Zertifiziertes Contact Center: Kommunikation mit Rechtsg\u00fcltigkeit<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:18px;\"><p style=\"color: var(--awb-color1);\">Zertifizierung von Chat, E-Mail, Audio- und Videoaufzeichnungen zwischen Kunde und Agent, um Streitf\u00e4lle zu vermeiden und die Einhaltung gesetzlicher Vorgaben zu gew\u00e4hrleisten.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2 sm-text-align-center fusion-text-no-margin\" style=\"--awb-font-size:16px;--awb-line-height:1.7;--awb-letter-spacing:0.2px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:hsla(var(--awb-custom_color_1-h),var(--awb-custom_color_1-s),var(--awb-custom_color_1-l),calc(var(--awb-custom_color_1-a) - 10%));--awb-margin-top:10px;--awb-margin-right:10px;--awb-margin-bottom:10px;--awb-text-font-family:&quot;Poppins&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Demo anfordern<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:36px;--awb-padding-bottom:24px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.164%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Die Kommunikation zwischen Kunden und Contact Centern verl\u00e4uft \u00fcber zahlreiche Kan\u00e4le: Telefonate, Chat, E-Mail, Videoanrufe. Jede Interaktion erzeugt relevante Informationen \u00fcber Vereinbarungen, Anweisungen und vertragliche Verpflichtungen. Das Problem ist, dass diese Informationen fast nie mit \u00fcberpr\u00fcfbaren Garantien f\u00fcr Authentizit\u00e4t und Integrit\u00e4t erzeugt werden. Ohne Zertifizierung an der Quelle kann eine Aufzeichnung angefochten, eine E-Mail bestritten, ein Chat in Frage gestellt werden. Das Unternehmen sieht sich kostspieligen Streitf\u00e4llen, Kundenverlust und der Nichteinhaltung gesetzlicher Vorgaben ausgesetzt: von der DSGVO \u00fcber die eIDAS-Verordnung und die EU-Verbraucherrechte-Richtlinie 2011\/83\/EU bis hin zu MiFID II im Finanzdienstleistungsbereich. TrueScreen zertifiziert jede Kommunikation im Moment der Erfassung und verwandelt sie in rechtsg\u00fcltige Daten mit garantierter <a href=\"https:\/\/truescreen.io\/digital-provenance\/\" target=\"_blank\" rel=\"noopener\">digitaler Herkunft<\/a>: authentisch, unver\u00e4ndert, nachvollziehbar und unver\u00e4nderlich. Im Streitfall werden diese Kommunikationen zu <a href=\"https:\/\/truescreen.io\/use-cases\/certified-digital-evidence-litigation\/\" target=\"_blank\" rel=\"noopener\">zertifizierten digitalen Beweismitteln<\/a>, die in Gerichtsverfahren zul\u00e4ssig sind.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:16px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e8e8e8;border-color:#e8e8e8;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:103% !important;max-width:103% !important;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-padding-top-small:56px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">2,8 Mrd. \u20ac<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Umsatz der Contact Center in Italien<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(Assocontact)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">200-300 \u20ac<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Durchschnittliche Kosten pro Streitfall<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(IOFM)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:24px;--awb-padding-right:24px;--awb-padding-left:24px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:24px;--awb-spacing-left-large:4.365%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12 fusion-text-no-margin\" style=\"--awb-font-size:40px;--awb-text-color:var(--awb-color6);--awb-text-font-family:&quot;Raleway&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p style=\"text-align: center;\">56%<\/p>\n<\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:20px;\"><p style=\"text-align: center;\">Unzufriedene Kunden, die stillschweigend abwandern<\/p>\n<\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:14px;--awb-margin-top:-24px;\"><p style=\"text-align: center;\"><em>(AmplifAI)<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-text-color:var(--awb-color2);\"><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:16px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e8e8e8;border-color:#e8e8e8;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Branche<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-16\" style=\"--awb-margin-top:-16px;\"><p>Kundenservice, BPO, Contact Center<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.714%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Gesch\u00e4ftsfunktion<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-margin-top:-16px;\"><p>Betrieb, Qualit\u00e4tssicherung, Compliance, Recht<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Schl\u00fcsselprozess<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-margin-top:-16px;\"><p>Verwaltung der Kundeninteraktion, Aufzeichnung der Kommunikation, Beschwerdebearbeitung<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Zertifizierte Inhalte<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-19\" style=\"--awb-margin-top:-16px;\"><p>Audio- und Videoaufzeichnungen, Chat, E-Mail, Screenshots<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Ergebnis<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-20\" style=\"--awb-margin-top:-16px;\"><p>Zertifizierte Dokumentation und Berichterstattung mit Rechtsg\u00fcltigkeit<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:15.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.4;\"><h4><strong>Nutzungsmodus<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-21\" style=\"--awb-margin-top:-16px;\"><p>App \/ Web \/ API \/ SDK<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:59.9826px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:24px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:11.9922px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:48px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-36px;--awb-margin-top-small:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Bedarf<\/h2><\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Kommunikation ohne Beweisgarantien, anf\u00e4llig f\u00fcr Anfechtung und Bestreitung<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Hohe Kosten f\u00fcr die Beschwerdebearbeitung mangels \u00fcberpr\u00fcfbarer Nachweise zu den Interaktionen<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Nichteinhaltung der DSGVO, eIDAS und branchenspezifischer Vorschriften zur Aufbewahrung von Kommunikation<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-custom_color_3);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Risiko der Manipulation von Aufzeichnungen ohne zertifizierte Beweiskette<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-even-row-bgcolor:var(--awb-custom_color_3);--awb-iconcolor:var(--awb-custom_color_3);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:rgba(255,255,255,0);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-5 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-exclamation fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Verl\u00e4ngerte Bearbeitungszeiten von Streitf\u00e4llen aufgrund von Untersuchungen an nicht \u00fcberpr\u00fcfbaren Inhalten<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:56.9965px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio: 100 \/ 88;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"1344\" height=\"768\" alt=\"Esigenze di certificazione delle comunicazioni nel contact center\" title=\"TS-contact-center-certificato-needs\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs.webp\" class=\"img-responsive wp-image-55927 img-with-aspect-ratio\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-18x10.webp 18w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-200x114.webp 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-300x171.webp 300w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-400x229.webp 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-600x343.webp 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-768x439.webp 768w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-800x457.webp 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-1024x585.webp 1024w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs-1200x686.webp 1200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/03\/TS-contact-center-certificato-needs.webp 1344w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"964\" height=\"772\" alt=\"processo\" title=\"Process\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1.png\" class=\"img-responsive wp-image-53790\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-200x160.png 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-400x320.png 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-600x480.png 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1-800x641.png 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2026\/01\/Process-1.png 964w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-36px;--awb-margin-top-small:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Die L\u00f6sung<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-22 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">TrueScreen integriert sich als Zertifizierungsschicht f\u00fcr Kommunikation in den Contact-Center-Workflow. Mitarbeiter und automatisierte Systeme erfassen und zertifizieren jede Interaktion: Inhalte werden mit verifiziertem Datum und Uhrzeit, der Identit\u00e4t von Mitarbeiter und Kunde sowie unver\u00e4nderlichen Kontext-Metadaten fixiert. Die zertifizierten Kommunikationen flie\u00dfen in die Kundenakte ein und stehen f\u00fcr die Streitbeilegung, Compliance-Audits und Gerichtsverfahren zur Verf\u00fcgung. Die dem Unternehmer durch die EU-Richtlinie 2011\/83\/EU auferlegte Beweislast f\u00fcr Informationspflichten wird mit \u00fcberpr\u00fcfbaren und durchsetzbaren Nachweisen erf\u00fcllt.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:-72px;--button_margin-bottom:32px;\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Demo anfordern<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:59.9826px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Was zertifiziert wird<\/h2><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.35;\"><h4><strong>Audio- und Videoaufzeichnungen<\/strong><\/h4><\/h3><\/div><div class=\"fusion-text fusion-text-23\" style=\"--awb-margin-top:-12px;\"><p>Zertifizierte Telefonate und Videoanrufe mit unver\u00e4nderlichen Kontext-Metadaten.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>Chat und Messaging<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-24\" style=\"--awb-margin-top:-12px;\"><p>Konversationen \u00fcber Live-Chat, Chatbot und Messaging-Plattformen, an der Quelle zertifiziert.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:90.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>E-Mail und schriftliche Kommunikation<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-25\" style=\"--awb-margin-top:-12px;\"><p>Kundenkorrespondenz, Auftragsbest\u00e4tigungen und zertifizierte vertragliche Kommunikation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:89.9922px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:-16px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:22;--minFontSize:22;line-height:1.4;\"><h4><strong>Screenshots und Bildschirminhalte<\/strong><\/h4><\/h4><\/div><div class=\"fusion-text fusion-text-26\" style=\"--awb-margin-top:-12px;\"><p>CRM-Ansichten, operative Oberfl\u00e4chen und w\u00e4hrend der Interaktionen geteilte Inhalte.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:56px;--awb-padding-bottom:80.9805px;--awb-padding-top-small:54px;--awb-background-color:var(--awb-color3);--awb-background-color-small:var(--awb-color1);--awb-background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 24px );margin-left: calc(-24px \/ 2 );margin-right: calc(-24px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:12px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:12px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:12px;--awb-spacing-left-medium:12px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:12px;--awb-margin-bottom-small:0px;--awb-spacing-left-small:12px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Erwartete Vorteile<\/h2><\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-6 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Schluss mit dem Risiko von Aussage gegen Aussage dank zertifizierter und durchsetzbarer Nachweise<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-7 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Geringere Kosten f\u00fcr die Streitbearbeitung durch sofortige dokumentarische Kl\u00e4rung<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-8 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Nachweisbare Einhaltung von DSGVO, eIDAS, MiFID II und der Richtlinie 2011\/83\/EU<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-divider-color:var(--awb-color5);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-9 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Zertifizierte Beweiskette f\u00fcr jede Kommunikation mit vollst\u00e4ndiger Nachvollziehbarkeit<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-iconcolor:var(--awb-color6);--awb-textcolor:var(--awb-color2);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color1);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-10 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>K\u00fcrzere Bearbeitungszeiten von Streitf\u00e4llen durch Vermeidung von Eskalationen<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-27\"><div style=\"overflow-x: auto; margin: 40px 0 0 0; border-radius: 8px; border: 1px solid #e8e6f0;\">\n<table style=\"width: 100%; border-collapse: collapse; font-family: 'DM Sans', sans-serif; font-size: 14px; line-height: 1.5; min-width: 600px;\">\n<thead>\n<tr>\n<th style=\"background-color: #1a1a2e; color: #ffffff; padding: 12px 16px; text-align: left; font-weight: 600; font-size: 13px; white-space: nowrap; border-bottom: 2px solid #7c6bc4;\">Gesch\u00e4ftsfunktion<\/th>\n<th style=\"background-color: #1a1a2e; color: #ffffff; padding: 12px 16px; text-align: left; font-weight: 600; font-size: 13px; border-bottom: 2px solid #7c6bc4;\">Vorteil<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Betrieb \/ Teamleiter<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Weniger Zeitaufwand f\u00fcr die Streitbearbeitung: zertifizierte Nachweise l\u00f6sen Anfechtungen ohne Eskalation<\/td>\n<\/tr>\n<tr style=\"background-color: #f8f7fd;\">\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Qualit\u00e4tssicherung<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Audits an zertifizierten Kommunikationen mit garantierter Integrit\u00e4t, ohne Risiko einer Ver\u00e4nderung der Stichproben<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Compliance \/ Recht<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">\u00dcberpr\u00fcfbare Akte f\u00fcr DSGVO, eIDAS, MiFID II und Verbraucherrichtlinie, bereit f\u00fcr Audit und Rechtsstreit<\/td>\n<\/tr>\n<tr style=\"background-color: #f8f7fd;\">\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Kundenerlebnis<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Schnellere Beschwerdebearbeitung mit objektiven Nachweisen, weniger Abwanderung und h\u00f6here Zufriedenheit<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333; font-weight: 500; white-space: nowrap;\">Risikomanagement<\/td>\n<td style=\"padding: 12px 16px; border-bottom: 1px solid #e8e6f0; vertical-align: top; color: #333;\">Vollst\u00e4ndige Nachvollziehbarkeit der Kommunikation, geringeres Risiko, einen Rechtsstreit zu verlieren<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:40px;\" target=\"_self\" href=\"#form-contatto\"><span class=\"fusion-button-text\">Demo anfordern<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:72px;--awb-padding-bottom:72px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:8.924%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.328%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#141414;--awb-margin-top:-40px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Partner<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-28 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Technologie- und Betriebspartner, die den Einsatz von TrueScreen in komplexen Contact-Center-Umgebungen erm\u00f6glichen: Anbieter von CCaaS-Plattformen, CRM-Systeme, Workforce-Management-L\u00f6sungen, Anbieter von Telefonie und Unified Communications, BPO-Dienstleister.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#141414;--awb-margin-top:-24px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2>Integration<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-29 fusion-text-no-margin\" style=\"--awb-margin-bottom:32px;\"><p style=\"color: var(--awb-color2);\">Contact-Center-Plattformen (CCaaS) f\u00fcr die native Zertifizierung von Interaktionen \u00fcber alle Kan\u00e4le hinweg. CRM f\u00fcr die automatische Zuordnung zertifizierter Kommunikationen zu den Kundenakten. Qualit\u00e4ts\u00fcberwachungssysteme f\u00fcr die Analyse zertifizierter Stichproben mit garantierter Integrit\u00e4t. DMS\/ECM f\u00fcr die Archivierung und die rechtskonforme Aufbewahrung zertifizierter Kommunikation. Unified-Communications-Plattformen f\u00fcr die zertifizierte Verwaltung von Sprache, Video, Chat und E-Mail.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"1561\" height=\"862\" title=\"Security Mobile ENG\" src=\"https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG.png\" alt class=\"img-responsive wp-image-49649\" srcset=\"https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-200x110.png 200w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-400x221.png 400w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-600x331.png 600w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-800x442.png 800w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG-1200x663.png 1200w, https:\/\/truescreen.io\/wp-content\/uploads\/2025\/04\/Security-Mobile-ENG.png 1561w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:64px;--awb-padding-bottom:64px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.455%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-30\"><p style=\"font-family: DM Sans,sans-serif; font-size: 14px; text-transform: uppercase; letter-spacing: 1px; color: #081123; margin-bottom: 20px; font-weight: bold;\">Verwandte Anwendungsf\u00e4lle<\/p>\n<div style=\"display: flex; gap: 16px;\"><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/certified-digital-evidence-litigation\/\">Zertifizierte digitale Beweise f\u00fcr Rechtsstreitigkeiten <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/product-claims-defect-certification\/\">Zertifizierte Produktreklamationen und -m\u00e4ngel <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><a style=\"flex: 1; display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border: 1px solid #e0e0e0; border-radius: 10px; font-family: DM Sans,sans-serif; color: #081123; text-decoration: none; font-size: 14px; font-weight: 500; line-height: 1.4;\" href=\"https:\/\/truescreen.io\/use-cases\/insurance-claims-certification\/\">Zertifizierung von Versicherungssch\u00e4den <span style=\"color: #0066cc; font-size: 18px; margin-left: 12px; flex-shrink: 0;\">\u203a<\/span><\/a><\/div>\n<div style=\"margin-top: 14px; text-align: right;\"><a style=\"font-family: DM Sans,sans-serif; color: #0066cc; text-decoration: none; font-size: 13px; font-weight: 600;\" href=\"https:\/\/truescreen.io\/solutions\/\">Alle Anwendungsf\u00e4lle entdecken \u2192<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-padding-top-small:40px;--awb-padding-bottom-small:0px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color3);--awb-background-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.455%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.455%;--awb-width-medium:100%;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<section class=\"faq faq-truescreen\" aria-labelledby=\"faq-title\">\n<h2 id=\"faq-title\">FAQ: zertifizierte Contact-Center-Kommunikation<\/h2>\n<div class=\"faq-list\">\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Deckt die Zertifizierung alle Contact-Center-Kan\u00e4le ab?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Ja. TrueScreen zertifiziert die Kommunikation \u00fcber alle Kan\u00e4le hinweg: Telefon, E-Mail, Live-Chat, Chatbot, Videoanruf und Messaging. Jeder erfasste Inhalt erh\u00e4lt unabh\u00e4ngig vom Ursprungskanal Garantien f\u00fcr Authentizit\u00e4t, Integrit\u00e4t und verifiziertes Datum.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Sind zertifizierte Aufzeichnungen vor Gericht zul\u00e4ssig?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Die Zertifizierung verleiht Beweiswert gem\u00e4\u00df der eIDAS-Verordnung. Unver\u00e4nderliche Metadaten und qualifizierte Zeitstempel machen ein Bestreiten in Gerichtsverfahren \u00e4u\u00dferst schwierig.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Wie wird die Einwilligung zur Anrufaufzeichnung verwaltet?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">TrueScreen zertifiziert Inhalte, ersetzt jedoch nicht die Verfahren zur Einholung der Einwilligung. Die Zertifizierung f\u00fcgt sich in die im Contact Center bereits verwendeten Opt-in-Mechanismen ein, im Einklang mit den geltenden Datenschutzvorschriften.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Ist die L\u00f6sung mit bestehenden Contact-Center-Plattformen kompatibel?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">TrueScreen l\u00e4sst sich in die g\u00e4ngigen Contact-Center-Managementsysteme, CRMs und Dokumentenplattformen integrieren. Die Einf\u00fchrung erfordert keinen Austausch der bestehenden Infrastruktur.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Wie lange werden zertifizierte Kommunikationen aufbewahrt?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Die Aufbewahrungsdauer ist je nach branchenspezifischen regulatorischen Anforderungen konfigurierbar: von 6 Monaten f\u00fcr Verkehrsdaten bis zu 5-7 Jahren f\u00fcr Finanzkommunikation gem\u00e4\u00df MiFID II.<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary class=\"faq-question\"><span class=\"faq-question-text\">Welche Auswirkungen hat dies auf den Arbeitsalltag der Agenten?<\/span><br \/><span class=\"faq-icon\" aria-hidden=\"true\">+<\/span><\/summary>\n<div class=\"faq-answer\">Minimal. Die Zertifizierung l\u00e4uft w\u00e4hrend der normalen T\u00e4tigkeit der Mitarbeiter transparent ab, ohne zus\u00e4tzliche Schritte oder gesonderte Schulungen.<\/div>\n<\/details>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><div id=\"sign\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-repeat:repeat;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:64px;--awb-padding-bottom:60px;--awb-padding-top-medium:40px;--awb-padding-right-medium:30px;--awb-padding-bottom-medium:40px;--awb-padding-left-medium:30px;--awb-padding-top-small:0px;--awb-padding-right-small:30px;--awb-padding-bottom-small:40px;--awb-padding-left-small:30px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color1);--awb-background-image:linear-gradient(180deg, var(--awb-color1) 0%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" id=\"form-contatto\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1236px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:72px;--awb-padding-right-small:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-margin-top:-32px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-1px;--fontSize:32;--minFontSize:32;line-height:1.3;\"><h2 class=\"heading-h2 max-w-&#091;15ch&#093;\">Kostenlose Demo anfordern<\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-31\"><p style=\"color: var(--awb-color2);\">Sprechen Sie mit unseren Experten und entdecken Sie TrueScreen f\u00fcr zertifizierte Contact-Center-Kommunikation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:32px;--awb-padding-right:32px;--awb-padding-bottom:32px;--awb-padding-left:32px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, var(--awb-color3) 0%,var(--awb-color3) 100%);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.91%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.91%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.455%;--awb-spacing-left-medium:1.455%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-bottom:32px;--awb-margin-left:12px;--awb-margin-bottom-small:32px;--awb-font-size:20px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:20;--minFontSize:20;line-height:1.35;\"><div style=\"text-align: left;\"><span style=\"font-size: 1em; letter-spacing: 0.24px; background-color: rgba(0, 0, 0, 0);\">F\u00fcllen Sie das Formular aus, um eine kostenlose Demo anzufordern.<\/span><\/div><\/h3><\/div><div id=\"ts-contact-form-wrapper\">\n<style>\n#ts-contact-form-wrapper {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  max-width: 100%;\n  margin: 0;\n  padding: 0;\n  line-height: 1.4 !important;\n}\n#ts-contact-form-wrapper *,\n#ts-contact-form-wrapper *::before,\n#ts-contact-form-wrapper *::after {\n  box-sizing: border-box !important;\n}\n#ts-contact-form-wrapper form,\n#ts-contact-form-wrapper form div,\n#ts-contact-form-wrapper form p {\n  margin: 0 !important;\n  padding: 0 !important;\n}\n#ts-contact-form-wrapper br {\n  display: none !important;\n}\n.fusion-body #ts-contact-form-wrapper input[type=text],\n.fusion-body #ts-contact-form-wrapper input[type=email],\n.fusion-body #ts-contact-form-wrapper input[type=tel],\n.fusion-body #ts-contact-form-wrapper select {\n  height: auto !important;\n  padding: 10px 12px !important;\n  margin: 0 !important;\n  font-size: 15px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background-color: transparent !important;\n  color: #1a1a2e !important;\n  border-width: 1.5px !important;\n}\n#ts-contact-form-wrapper input,\n#ts-contact-form-wrapper select,\n#ts-contact-form-wrapper .ts-submit-btn {\n  width: 100% !important;\n  box-sizing: border-box;\n}\n#ts-contact-form-wrapper .ts-form-group {\n  display: flex;\n  flex-direction: column;\n  margin-bottom: 12px !important;\n}\n#ts-contact-form-wrapper .ts-form-group label {\n  margin-bottom: 4px !important;\n  padding: 0 !important;\n}\n#ts-contact-form-wrapper .ts-form-group input,\n#ts-contact-form-wrapper .ts-form-group select {\n  margin-top: 0 !important;\n  margin-bottom: 0 !important;\n}\n#ts-contact-form-wrapper label {\n  font-size: 14px !important;\n  font-weight: 500 !important;\n  color: #1a1a2e !important;\n  margin-bottom: 4px !important;\n  margin-top: 0 !important;\n  padding: 0 !important;\n  line-height: 1.4 !important;\n}\n#ts-contact-form-wrapper label .ts-required {\n  color: #007AFE;\n  margin-left: 2px;\n}\n#ts-contact-form-wrapper input,\n#ts-contact-form-wrapper select {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  font-size: 15px !important;\n  padding: 10px 12px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background: transparent;\n  color: #1a1a2e !important;\n  transition: border-color 0.2s, box-shadow 0.2s;\n  outline: none;\n  width: 100%;\n  box-sizing: border-box;\n  margin: 0 !important;\n}\n#ts-contact-form-wrapper input:focus,\n#ts-contact-form-wrapper select:focus {\n  border-color: #007AFE;\n  box-shadow: 0 0 0 3px rgba(0, 122, 254, 0.1);\n}\n#ts-contact-form-wrapper input::placeholder {\n  color: #98a2b3;\n}\n#ts-contact-form-wrapper select option {\n  background: #fff;\n  color: #1a1a2e;\n}\n#ts-contact-form-wrapper input.ts-error,\n#ts-contact-form-wrapper select.ts-error {\n  border-color: #e53e3e;\n}\n#ts-contact-form-wrapper select {\n  appearance: none;\n  background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%23667085' d='M1.41 0L6 4.58 10.59 0 12 1.41l-6 6-6-6z'\/%3E%3C\/svg%3E\");\n  background-repeat: no-repeat;\n  background-position: right 12px center;\n  padding-right: 36px;\n}\n#ts-contact-form-wrapper .ts-submit-btn {\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  color: #fff;\n  background: #007AFE;\n  border: none;\n  border-radius: 8px;\n  padding: 12px 32px;\n  cursor: pointer;\n  transition: background 0.2s, transform 0.1s;\n  width: 100%;\n  margin-top: 4px;\n}\n#ts-contact-form-wrapper .ts-submit-btn:hover {\n  background: #0066d6;\n}\n#ts-contact-form-wrapper .ts-submit-btn:active {\n  transform: scale(0.98);\n}\n#ts-contact-form-wrapper .ts-submit-btn:disabled {\n  background: #99c9ff;\n  cursor: not-allowed;\n  transform: none;\n}\n#ts-contact-form-wrapper .ts-form-error-msg {\n  color: #e53e3e;\n  font-size: 13px;\n  margin-top: 4px;\n  display: none;\n}\n#ts-contact-form-wrapper .ts-form-success {\n  text-align: center;\n  padding: 40px 20px;\n  display: none;\n}\n#ts-contact-form-wrapper .ts-form-success .ts-check {\n  width: 56px;\n  height: 56px;\n  background: #007AFE;\n  border-radius: 50%;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  margin: 0 auto 16px;\n}\n#ts-contact-form-wrapper .ts-form-success .ts-check svg {\n  width: 28px;\n  height: 28px;\n  stroke: #fff;\n  stroke-width: 3;\n  fill: none;\n}\n#ts-contact-form-wrapper .ts-form-success h3 {\n  font-size: 22px;\n  font-weight: 700;\n  color: #1a1a2e;\n  margin: 0 0 8px 0;\n}\n#ts-contact-form-wrapper .ts-form-success p {\n  font-size: 15px;\n  color: #555;\n  margin: 0;\n}\n#ts-contact-form-wrapper .ts-privacy {\n  font-size: 12px;\n  color: #98a2b3;\n  margin-top: 12px;\n  text-align: center;\n  line-height: 1.5;\n}\n#ts-contact-form-wrapper .ts-privacy a {\n  color: #007AFE;\n  text-decoration: none;\n}\nhtml:not([lang|=\"it\"]) #ts-contact-form-wrapper [data-lang=\"it\"] { display: none; }\nhtml[lang|=\"it\"] #ts-contact-form-wrapper [data-lang=\"en\"] { display: none; }\n#ts-contact-form-wrapper textarea {\n  width: 100% !important;\n  font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif !important;\n  font-size: 15px !important;\n  padding: 10px 12px !important;\n  border: 1.5px solid #d0d5dd !important;\n  border-radius: 8px !important;\n  background-color: transparent !important;\n  color: #1a1a2e !important;\n  outline: none;\n  box-sizing: border-box !important;\n  margin: 0 !important;\n  min-height: 110px;\n  resize: vertical;\n  line-height: 1.5;\n  display: block;\n}\n#ts-contact-form-wrapper textarea:focus {\n  border-color: #007AFE;\n  box-shadow: 0 0 0 3px rgba(0, 122, 254, 0.1);\n}\n#ts-contact-form-wrapper textarea::placeholder {\n  color: #98a2b3;\n}\n#ts-contact-form-wrapper textarea.ts-error {\n  border-color: #e53e3e;\n}\n<\/style>\n<form id=\"ts-contact-form\" novalidate>\n<div class=\"ts-form-group\">\n<label for=\"ts-first-name\" data-lang=\"en\">First Name <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-first-name\" data-lang=\"it\">Nome <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"text\" id=\"ts-first-name\" name=\"first_name\" required autocomplete=\"given-name\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-first-name\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-last-name\" data-lang=\"en\">Last Name <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-last-name\" data-lang=\"it\">Cognome <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"text\" id=\"ts-last-name\" name=\"last_name\" required autocomplete=\"family-name\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-last-name\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-email\">Email <span class=\"ts-required\">*<\/span><\/label>\n<input type=\"email\" id=\"ts-email\" name=\"email\" required autocomplete=\"email\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-email\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-phone\" data-lang=\"en\">Phone<\/label>\n<label for=\"ts-phone\" data-lang=\"it\">Telefono<\/label>\n<input type=\"tel\" id=\"ts-phone\" name=\"phone\" autocomplete=\"tel\">\n<span class=\"ts-form-error-msg\" id=\"ts-err-phone\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-industry\" data-lang=\"en\">Industry <span class=\"ts-required\">*<\/span><\/label>\n<label for=\"ts-industry\" data-lang=\"it\">Settore <span class=\"ts-required\">*<\/span><\/label>\n<select id=\"ts-industry\" name=\"industry\" required><option value=\"\">---<\/option><option value=\"Environment & Sustainability\">Environment & Sustainability<\/option><option value=\"Healthcare & Pharma\">Healthcare & Pharma<\/option><option value=\"Financial Services\">Financial Services<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Legal & Compliance\">Legal & Compliance<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Public Administration\">Public Administration<\/option><option value=\"Real Estate & Construction\">Real Estate & Construction<\/option><option value=\"Safety & Defense\">Safety & Defense<\/option><option value=\"Software house & System Integrators\">Software house & System Integrators<\/option><option value=\"Telco & Media\">Telco & Media<\/option><option value=\"Transport & Logistics\">Transport & Logistics<\/option><option value=\"Other\">Other<\/option><\/select>\n<span class=\"ts-form-error-msg\" id=\"ts-err-industry\"><\/span>\n<\/div>\n<div class=\"ts-form-group\">\n<label for=\"ts-message\" data-lang=\"en\">Message<\/label>\n<label for=\"ts-message\" data-lang=\"it\">Messaggio<\/label>\n<textarea id=\"ts-message\" name=\"message\" rows=\"4\" autocomplete=\"off\"><\/textarea>\n<span class=\"ts-form-error-msg\" id=\"ts-err-message\"><\/span>\n<\/div>\n<button type=\"submit\" class=\"ts-submit-btn\" id=\"ts-submit-btn\">Send Message<\/button>\n<p class=\"ts-privacy\" data-lang=\"en\">By submitting, you agree to our <a href=\"\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/p>\n<p class=\"ts-privacy\" data-lang=\"it\">Inviando, accetti la nostra <a href=\"\/it\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a>.<\/p>\n<div style=\"position:absolute;left:-9999px;top:-9999px;\" aria-hidden=\"true\">\n<input type=\"text\" name=\"website_url\" tabindex=\"-1\" autocomplete=\"off\">\n<\/div>\n<input type=\"hidden\" id=\"ts-utm-source\" name=\"utm_source\">\n<input type=\"hidden\" id=\"ts-utm-medium\" name=\"utm_medium\">\n<input type=\"hidden\" id=\"ts-utm-campaign\" name=\"utm_campaign\">\n<input type=\"hidden\" id=\"ts-utm-content\" name=\"utm_content\">\n<input type=\"hidden\" id=\"ts-form-page-url\" name=\"form_page_url\">\n<input type=\"hidden\" id=\"ts-country\" name=\"country\">\n<input type=\"hidden\" id=\"ts-form-lang\" name=\"form_lang\" value=\"en\">\n<input type=\"hidden\" id=\"ts-channel-id\" name=\"channel_id\" value=\"Contact Form Custom EN (Certified contact center)\">\n<\/form>\n<div class=\"ts-form-success\" id=\"ts-form-success\">\n<div class=\"ts-check\">\n<svg viewBox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\n<\/div>\n<h3 data-lang=\"en\">Thank you!<\/h3>\n<h3 data-lang=\"it\">Grazie!<\/h3>\n<p data-lang=\"en\">We received your message and will get back to you shortly.<\/p>\n<p data-lang=\"it\">Abbiamo ricevuto il tuo messaggio e ti ricontatteremo al pi\u00f9 presto.<\/p>\n<\/div>\n<\/div>\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/libphonenumber-js@1.11.20\/bundle\/libphonenumber-max.js\" data-cfasync=\"false\" data-pagespeed-no-defer><\/script>\n<script data-cfasync=\"false\" data-pagespeed-no-defer type=\"text\/javascript\">\n(function() {\n  'use strict';\n  var countryDialCodes = {\n    'IT': '39', 'DE': '49', 'FR': '33', 'GB': '44', 'ES': '34', 'CH': '41',\n    'AT': '43', 'NL': '31', 'BE': '32', 'PT': '351', 'SE': '46', 'NO': '47',\n    'DK': '45', 'FI': '358', 'PL': '48', 'CZ': '420', 'RO': '40', 'GR': '30',\n    'IE': '353', 'US': '1', 'BR': '55', 'JP': '81', 'CN': '86', 'AE': '971',\n    'AU': '61', 'IN': '91', 'SG': '65'\n  };\n  var isIT = document.documentElement.lang && document.documentElement.lang.indexOf('it') === 0;\n  var i18n = {\n    selectIndustry: isIT ? 'Seleziona il tuo settore...' : 'Select your industry...',\n    required: isIT ? 'Obbligatorio' : 'Required',\n    invalidEmail: isIT ? 'Email non valida' : 'Invalid email',\n    invalidPhone: isIT ? 'Numero di telefono non valido' : 'Invalid phone number',\n    phoneTooShort: isIT ? 'Numero troppo corto' : 'Number too short',\n    phoneTooLong: isIT ? 'Numero troppo lungo' : 'Number too long',\n    sending: isIT ? 'Invio in corso...' : 'Sending...',\n    sendBtn: isIT ? 'Invia Messaggio' : 'Send Message',\n    errorGeneric: isIT ? 'Si \\u00e8 verificato un errore. Riprova.' : 'An error occurred. Please try again.',\n    errorConnection: isIT ? 'Errore di connessione. Riprova.' : 'Connection error. Please try again.',\n    industries: {\n      'Environment & Sustainability': isIT ? 'Ambiente e Sostenibilit\\u00e0' : 'Environment & Sustainability',\n      'Healthcare & Pharma': isIT ? 'Sanit\\u00e0 e Farmaceutica' : 'Healthcare & Pharma',\n      'Financial Services': isIT ? 'Servizi finanziari' : 'Financial Services',\n      'Insurance': isIT ? 'Assicurazioni' : 'Insurance',\n      'Legal & Compliance': isIT ? 'Legale' : 'Legal & Compliance',\n      'Manufacturing': isIT ? 'Manifattura' : 'Manufacturing',\n      'Public Administration': isIT ? 'Pubblica Amministrazione' : 'Public Administration',\n      'Real Estate & Construction': isIT ? 'Immobiliare e Costruzioni' : 'Real Estate & Construction',\n      'Safety & Defense': isIT ? 'Sicurezza e Difesa' : 'Safety & Defense',\n      'Software house & System Integrators': isIT ? 'Sviluppo software e System Integrators' : 'Software house & System Integrators',\n      'Telco & Media': isIT ? 'Telecomunicazioni e media' : 'Telco & Media',\n      'Transport & Logistics': isIT ? 'Trasporti e Logistica' : 'Transport & Logistics',\n      'Other': isIT ? 'Altro' : 'Other'\n    }\n  };\n  function localizeForm() {\n    var sel = document.getElementById('ts-industry');\n    if (sel) {\n      for (var i = 0; i < sel.options.length; i++) {\n        var opt = sel.options[i];\n        if (opt.value === '') {\n          opt.textContent = i18n.selectIndustry;\n        } else if (i18n.industries[opt.value]) {\n          opt.textContent = i18n.industries[opt.value];\n        }\n      }\n    }\n    var langField = document.getElementById('ts-form-lang');\n    if (langField) langField.value = isIT ? 'it' : 'en';\n    var submitBtn = document.getElementById('ts-submit-btn');\n    if (submitBtn) submitBtn.textContent = i18n.sendBtn;\n  }\n  function populateHiddenFields() {\n    var params = new URLSearchParams(window.location.search);\n    document.getElementById('ts-utm-source').value = params.get('utm_source') || '';\n    document.getElementById('ts-utm-medium').value = params.get('utm_medium') || '';\n    document.getElementById('ts-utm-campaign').value = params.get('utm_campaign') || '';\n    document.getElementById('ts-utm-content').value = params.get('utm_content') || '';\n    document.getElementById('ts-form-page-url').value = window.location.origin + window.location.pathname;\n    try {\n      var tz = Intl.DateTimeFormat().resolvedOptions().timeZone;\n      var tzCountryMap = {\n        'Europe\/Rome': 'IT', 'Europe\/Berlin': 'DE', 'Europe\/Paris': 'FR',\n        'Europe\/London': 'GB', 'Europe\/Madrid': 'ES', 'Europe\/Zurich': 'CH',\n        'Europe\/Vienna': 'AT', 'Europe\/Amsterdam': 'NL', 'Europe\/Brussels': 'BE',\n        'Europe\/Lisbon': 'PT', 'Europe\/Stockholm': 'SE', 'Europe\/Oslo': 'NO',\n        'Europe\/Copenhagen': 'DK', 'Europe\/Helsinki': 'FI', 'Europe\/Warsaw': 'PL',\n        'Europe\/Prague': 'CZ', 'Europe\/Bucharest': 'RO', 'Europe\/Athens': 'GR',\n        'Europe\/Dublin': 'IE', 'America\/New_York': 'US', 'America\/Chicago': 'US',\n        'America\/Denver': 'US', 'America\/Los_Angeles': 'US', 'America\/Sao_Paulo': 'BR',\n        'Asia\/Tokyo': 'JP', 'Asia\/Shanghai': 'CN', 'Asia\/Dubai': 'AE',\n        'Australia\/Sydney': 'AU', 'Asia\/Kolkata': 'IN', 'Asia\/Singapore': 'SG'\n      };\n      document.getElementById('ts-country').value = tzCountryMap[tz] || tz.split('\/')[0];\n    } catch(e) {\n      document.getElementById('ts-country').value = navigator.language ? navigator.language.split('-').pop().toUpperCase() : '';\n    }\n    if (window.location.pathname.indexOf('\/it\/') === 0) {\n      document.getElementById('ts-form-lang').value = 'it';\n    }\n    var channelBase = document.getElementById('ts-channel-id').value.replace(\/ (IT|EN)$\/, '');\n    document.getElementById('ts-channel-id').value = channelBase + (isIT ? ' IT' : ' EN');\n  }\n  function showError(fieldId, msg) {\n    var input = document.getElementById(fieldId);\n    if (input) input.classList.add('ts-error');\n    var errId = 'ts-err-' + fieldId.replace('ts-', '');\n    var err = document.getElementById(errId);\n    if (err) { err.textContent = msg; err.style.display = 'block'; }\n  }\n  function clearErrors() {\n    var inputs = document.querySelectorAll('#ts-contact-form .ts-error');\n    inputs.forEach(function(el) { el.classList.remove('ts-error'); });\n    var msgs = document.querySelectorAll('#ts-contact-form .ts-form-error-msg');\n    msgs.forEach(function(el) { el.style.display = 'none'; });\n  }\n  function validateForm() {\n    clearErrors();\n    var valid = true;\n    var firstName = document.getElementById('ts-first-name').value.trim();\n    var lastName = document.getElementById('ts-last-name').value.trim();\n    var email = document.getElementById('ts-email').value.trim();\n    var industry = document.getElementById('ts-industry').value;\n    if (!firstName) { showError('ts-first-name', i18n.required); valid = false; }\n    if (!lastName) { showError('ts-last-name', i18n.required); valid = false; }\n    if (!email) { showError('ts-email', i18n.required); valid = false; }\n    else if (!\/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(email)) { showError('ts-email', i18n.invalidEmail); valid = false; }\n    if (!industry) { showError('ts-industry', i18n.required); valid = false; }\n    var phoneVal = document.getElementById('ts-phone').value.trim();\n    if (phoneVal && typeof libphonenumber !== 'undefined') {\n      try {\n        var country = document.getElementById('ts-country').value || 'IT';\n        var num = phoneVal;\n        if (!num.startsWith('+')) {\n          num = '+' + (countryDialCodes[country] || '39') + num.replace(\/^0+\/, '');\n        }\n        var parsed = libphonenumber.parsePhoneNumber(num);\n        if (!parsed || !parsed.isValid()) {\n          var errMsg = i18n.invalidPhone;\n          if (parsed && parsed.nationalNumber && parsed.nationalNumber.length < 6) errMsg = i18n.phoneTooShort;\n          showError('ts-phone', errMsg);\n          valid = false;\n        } else {\n          document.getElementById('ts-phone').value = parsed.formatInternational();\n        }\n      } catch(e) {\n        showError('ts-phone', i18n.invalidPhone);\n        valid = false;\n      }\n    } else if (phoneVal) {\n      var cleaned = phoneVal.replace(\/[\\s\\-\\(\\)\\.]\/g, '');\n      if (cleaned.length < 7 || cleaned.length > 16 || !\/^\\+?[0-9]+$\/.test(cleaned)) {\n        showError('ts-phone', i18n.invalidPhone);\n        valid = false;\n      }\n    }\n    return valid;\n  }\n  function handleSubmit(e) {\n    e.preventDefault();\n    if (!validateForm()) return;\n    var btn = document.getElementById('ts-submit-btn');\n    btn.disabled = true;\n    btn.textContent = i18n.sending;\n    var email = document.getElementById('ts-email').value.trim();\n    var firstName = document.getElementById('ts-first-name').value.trim();\n    var lastName = document.getElementById('ts-last-name').value.trim();\n    if (typeof posthog !== 'undefined') {\n      posthog.identify(email, {\n        name: firstName + ' ' + lastName,\n        email: email,\n        source: 'custom_contact_form',\n        industry: document.getElementById('ts-industry').value\n      });\n      posthog.capture('contact_form_submitted', {\n        form_name: 'custom_contact_form',\n        form_page: window.location.pathname,\n        industry: document.getElementById('ts-industry').value,\n        utm_source: document.getElementById('ts-utm-source').value,\n        utm_medium: document.getElementById('ts-utm-medium').value,\n        utm_campaign: document.getElementById('ts-utm-campaign').value\n      });\n    }\n    var formData = new FormData(document.getElementById('ts-contact-form'));\n    formData.append('action', 'ts_contact_form');\n    var xhr = new XMLHttpRequest();\n    xhr.open('POST', '\/wp-admin\/admin-ajax.php');\n    xhr.onload = function() {\n      if (xhr.status === 200) {\n        var resp = JSON.parse(xhr.responseText);\n        if (resp.success) {\n          window.location.href = isIT ? '\/it\/grazie-per-averci-contattato\/' : '\/thank-you-for-contacting-us\/';\n          return;\n        } else {\n          btn.disabled = false;\n          btn.textContent = i18n.sendBtn;\n          alert(resp.data && resp.data.message ? resp.data.message : i18n.errorGeneric);\n        }\n      } else {\n        btn.disabled = false;\n        btn.textContent = i18n.sendBtn;\n        alert(i18n.errorConnection);\n      }\n    };\n    xhr.onerror = function() {\n      btn.disabled = false;\n      btn.textContent = i18n.sendBtn;\n      alert(i18n.errorConnection);\n    };\n    xhr.send(formData);\n  }\n  function init() {\n    populateHiddenFields();\n    localizeForm();\n    document.getElementById('ts-contact-form').addEventListener('submit', handleSubmit);\n  }\n  if (document.readyState === 'loading') {\n    document.addEventListener('DOMContentLoaded', init);\n  } else {\n    init();\n  }\n})();\n<\/script><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"featured_media":55929,"template":"","class_list":["post-57584","anwendungsfall","type-anwendungsfall","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/truescreen.io\/de\/wp-json\/wp\/v2\/anwendungsfall\/57584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truescreen.io\/de\/wp-json\/wp\/v2\/anwendungsfall"}],"about":[{"href":"https:\/\/truescreen.io\/de\/wp-json\/wp\/v2\/types\/anwendungsfall"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/truescreen.io\/de\/wp-json\/wp\/v2\/media\/55929"}],"wp:attachment":[{"href":"https:\/\/truescreen.io\/de\/wp-json\/wp\/v2\/media?parent=57584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}